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Reviews (4,434)
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All reviewsmarket cafemanhattan grillindoor poolwafi mallclose to the airporttennis courtslarge hotelcreek viewthe club loungeminutes from the airportlebanese restaurantbeautiful hotelkids clubhotel restaurantspool staffrooms are spaciouslong flight
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176 - 181 of 4,434 reviews
Reviewed 30 April 2018

The hotel is five star, it is clean and very modern. The staff are all friendly and courteous. Service is prompt, whether you need ice in your room or food by the pool. The hotel is within walking distance to the metro station. There are also taxis readily available outside.

Stayed: April 2018
1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FathiKhogaly_GHD, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 1 May 2018

Dear Chris T,

Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us.

It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Grand Hyatt Dubai.

Thank you for choosing to stay with us while in Dubai and we look forward to welcoming you back to Grand Hyatt Dubai on your next trip.

Warm Regards,
Fathi Khogaly
General Manager

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Reviewed 30 April 2018

We stayed for a city break and this was an excellent hotel. The service was very polite and professional. The Grand Club facilities were very good with a large club area and great service. The rooms are spacious and well maintained. The Atrium area has a number of good restaurants with a variety of culinary types including Indian, Italian, Chinese

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Navtej G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FathiKhogaly_GHD, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 30 April 2018

Dear Navtej G,

Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us.

It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Grand Hyatt Dubai.

We appreciate your feedback and look forward to welcoming you back on your next visit.

Warm regards,
Fathi Khogaly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

We stayed on the 9th floor with a view of the Burj Khalifa. The hotel is modern with large luxurious rooms. We used the club lounge which is fantastic for breakfast and dinner. Our concierge Harsh Deora was outstanding - he looked after our every need in the lounge and provided us with great advice for getting around Dubai, must see attractions and general tips. All the staff are really helpful. It is a 5 minute walk to the metro. We bought a one day travel pass for 22 aed and traveled all day. It is 25aed by taxi to burj khalifa and 15 minutes from the airport by car.
We loved staying here and would highly recommend.

Stayed: April 2018, travelled as a couple
1  Thank ddelaney633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FathiKhogaly_GHD, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 30 April 2018

Dear Ddelaney633,

Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us while finding our location strategically positioned within the vicinity of the airport and the main highlights of Dubai.

Guests such as yourself inspire us to exceed expectations in every way and we thank you for your kind words. Harsh and the entire team at Grand Club will be thrilled once we pass on your positive remarks!

Grand Hyatt Dubai continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us.

We appreciate your kind words and hope to welcome you back to Grand Hyatt Dubai in the near future.

Warm regards,
Fathi Khogaly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

Arrival and check-in was very smooth and was helped by very pleasant and helpful staff. As soon as we arrived our 2 grandchildren were presented with cuddly toys by an attentive member of staff. The rooms were excellent and very spacious with views of the Burj Khalifa.
The grounds of the hotel are stunning and the pools are excellent for all ages with plenty of shading available.
The club lounges are available for adults only and also a family lounge, both with large screen tv's. Snacks and refreshments were in plentiful supply and the staff also very helpful and attentive.
The buffet breakfast was excellent and cooked to personal taste by the skilled chefs.
My only slight criticism is that were not told we needed to scan our room card to use the lift which led to puzzled faces as our lift wouldn't move as we continually pressed our floor button. We look forward to returning to this fantastic hotel

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FathiKhogaly_GHD, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 28 April 2018

Dear John K,

Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us.

It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Grand Hyatt Dubai. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club and our health and leisure facilities, we aim to provide all-round guest satisfaction.

We appreciate your feedback and look forward to welcoming you back in the near future.

Warm regards,
Fathi Khogaly
General Manager

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Reviewed 25 April 2018

This hotel is as lovely as it appears in the photographs. The rooms are spacious and well-furnished and all in all it is good value for money. However - be aware that the price for drinks is astronomical, although I believe that this is common in hotels in Dubai.

Stayed: March 2018
2  Thank 186338Lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FathiKhogaly_GHD, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 25 April 2018

Dear 186338Lynn,

Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us.

It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Grand Hyatt Dubai.

We appreciate your feedback and look forward to welcoming you back on your next visit.

Warm regards,
Fathi Khogaly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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