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Khalid A

Five Luxe Jbr

Review of Five Luxe Jbr
5.0 of 5 bubblesReviewed 4 weeks agovia mobile
This my second time in five luxe.
Good staff specially Hamza & Sid.
Good greeting & hospitality. Helpful staff for all questions and informations. Cleanliness and comfortable Spacious room, bed and wonderful sea view, good pool and great vibes.
Date of stay: October 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this review
Responded 4 weeks ago
Dear Guest,

Thank you for your kind feedback.

We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations.

Rest assured your compliments will be passed on to the team. We can't wait to welcome you back for another amazing experience.

Best Regards
Your team at FIVE LUXE JBR
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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41 - 46 of 230 reviews
Reviewed 5 October 2024

Just got back from a 13 night stay at this AMAZING property and I have no complaints! Not sure where I even should begin, our arrival was very late night/early morning and the gentleman at the front desk gave the most welcoming reception and walked us through the check in process as we had issues with our bank and the time difference made it impossible to deal with it at that moment… he was a God sent who in turn told us not to worry and walked us through all the options we had. Shortly after we were settled in our beautiful room ordering room service.

During the stay Housekeeping never missed a beat! SUFYAN… let me tell you.. this man surpassed any customer service I think I have experienced to date and I have travelled quite a lot of places around the world! He was always on top of every detail, ensuring we never needed anything and always preanticipated what some of our needs could be and met those also! Then there was Ajay from Room Service who was also just on top of it and got tired of us asking for ice😂 (this property had no ice machines on the floors… their commitment to convenience and service to their customers means they hand deliver it to you each time without delay).

The property has 4/5 pools and just know Playa Pancha is a MOOD! Their pool service team is on top of it! Make sure to order their Rum Cocktail that’s served in a coconut… you will not be disappointed. Also, we jet ski’ed with the hotel and this was another excellent experience.

They have a cafe in the lobby that makes flavorful smoothies and their croissants are made fresh daily!

If all of this didn’t make our experience great this definitely made it that much better. See, during our stay we had a birthday and the resort sent a complimentary cake plus they were able to customize the flavor as I am not a fan of chocolate.

The location of this property is prime and close to a lot of restaurants, shopping and other great properties.. there is a mini “souk”/carnival down from the resort near to end of the strip closest to chipotle and the jewelry stall on the roundabout has amazing buys!

I wish we took names of all the wonderful people we encountered from the valet and luggage team, to concierge and even security because they made the stay feel like a second home due to their professional yet personable consistent demeanor to us.

Upon checkout they even allowed us to leave our ton of bags with them seeing that our flight wasn’t until midnight. They suggested that we could even still use the pool if we wanted to.

This property was worth every penny and we look forward to returning!

S. Russell - September 2024

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mariah R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you for such an amazing feedback.

We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations.

Rest assured your compliments will be passed on to the team. We can't wait to welcome you back for another amazing experience.

Best Regards
Your team at FIVE LUXE JBR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2024 via mobile

If you are all inclusive customer will be marked as third level guest.

For any other service you have to think twice before paying a dirham, it’s a five star hotel on paper only, the staff is untrained and sometimes rude and profiteerer employees.
Once you arrived this hotel you will start begging your rights (food and drinks)

No tables at the swimming pool, if you are a cash customer you will get it, otherwise no tables available for you because all are marked with “reserved”.

The same is true with all other three restaurants, no tables even with previous reservation.

In this hotel you will be asked to pay for an ice bucket. Do you imagine that is a five star hotel you have to pay 35 dirhams ($10 USD) for a bucket ?

Please consider your visit to this hotel as a guest.

Date of stay: September 2024
Trip type: Travelled as a couple
2  Thank TAREKAZIZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this reviewResponded 4 October 2024

Dear Tarek,

Thank you for sharing your feedback regarding your recent stay. We genuinely appreciate your insights, as they help us identify areas where we need to improve.

We're sorry to hear about your experience with the service and the availability of amenities. It’s concerning to know that you felt undervalued as a guest, and we sincerely apologize for any inconvenience you faced during your stay.

We strive to provide a five-star experience for all our guests, and your comments will be taken seriously as we work to enhance our services and staff training. We hope you'll consider giving us another chance in the future, as we are committed to making necessary improvements.

Best regards,
Your team at FIVE LUXE JBR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2024 via mobile

The pool party was such a blast! Great vibes, cool people, and the drinks were top-notch. Everyone was having a good time, the music kept things lively, and the staff made sure everything went smoothly. Perfect spot to chill, dance, and enjoy❤️❤️❤️

Date of stay: September 2024
Trip type: Travelled solo
Thank Mariie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this reviewResponded 25 September 2024

Dear Mariie,

Thank you for your kind feedback.

We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations.

We can't wait to welcome you back for another amazing experience.

Best Regards
Your team at FIVE LUXE JBR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Solomon was the best .. great times were had
Be back tomorrow
And I really like the place plus the vibes big thanks again to Solomon and the entire team is amazing 🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓

Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this reviewResponded 24 September 2024

Dear R6439GRjamesg,

Thank you for your kind feedback.

We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations.

Rest assured your compliments will be passed on to the team. We can't wait to welcome you back for another amazing experience.

Best Regards
Your team at FIVE LUXE JBR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024

Me and my husband had visited the Five Luxe in September for the 4 nights. The hotel by itself is very modern and beautiful, even the construction work that still on side the hotel - didn't disturb our stay. But this hotel is more suitable for the youngers people, before 40s , who like to have a party day and night. As a lot of people from ouside coming there for the pool party and the loud music that goes all day around the pool area. By the end of the day you just get use to it, but for the couples, who likes to be in peace it is not suitable.

The staff in the hotel are very polite but need to be improved more for the hotel guidelines and the clear information around the hotel and the dining (especially people who work on the reception).
We stayed in the executive studio room 1302 with the balcony on a half board. The room size was spaicy around 50m², just what we needed. Anought space for the two people. There was only one sunbed on the balcony instead of two that what was on the advertising photos when we booked the room. It is ok, but still would be nice to have 2xsunbeds on the balcony. Also, the water leakage during all day and night in the toilet was little bit disturbing , would be nice for the future guests to be finally fixed . The aircon also had some issues, as we couldn't fix the temperature to 25° , it was always droped to 20° 😅 We tried to explained to the housekeeping boys , but it seems he didn't understood us, so we leaved it as we didn't like to complained on the reception The housekeeping is actually very good. Our room was cleaned 2 times a day and the fresh water was provided twice daily.
The breakfast was amazing, with a lot of choice of anything you wish and very tasty.
During the day and the evening we tried the restaurants that been opened for the our half board option - and it was also OK. The only suggestion for the Japanese restaurant Ronin - please do not play the club music there, it spoiled whole atmosphere and luxury vibe that should be form the time you entering the place and the dress code and etiquette also should be MUST for the such a place . We were shocked by the loud club music and the loud behavior of the some people who visit such a luxury place.
Generally, we where pleased of our stay there, and if some more peaceful facilities will be provided in the fuure for the couples who likes to stay away from the noise - will make us to comeback again.

Room tip: Very nice and modern hotel but too much noise and parties around. If you like to be away from from everyone - it is not possible 🙃
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KathrynandGeorge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FLH Reviews, Guest Services / Front Office at Five Luxe Jbr, responded to this reviewResponded 24 September 2024

Dear KathrynandGeorge,

Thank you for sharing this constructive feedback and we will ensure to share it with the higher management.

We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit.

We hope to welcome you back for an amazing experience.

Best Regards
Your team at FIVE LUXE JBR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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