Just got back from a 13 night stay at this AMAZING property and I have no complaints! Not sure where I even should begin, our arrival was very late night/early morning and the gentleman at the front desk gave the most welcoming reception and walked us through the check in process as we had issues with our bank and the time difference made it impossible to deal with it at that moment… he was a God sent who in turn told us not to worry and walked us through all the options we had. Shortly after we were settled in our beautiful room ordering room service.
During the stay Housekeeping never missed a beat! SUFYAN… let me tell you.. this man surpassed any customer service I think I have experienced to date and I have travelled quite a lot of places around the world! He was always on top of every detail, ensuring we never needed anything and always preanticipated what some of our needs could be and met those also! Then there was Ajay from Room Service who was also just on top of it and got tired of us asking for ice😂 (this property had no ice machines on the floors… their commitment to convenience and service to their customers means they hand deliver it to you each time without delay).
The property has 4/5 pools and just know Playa Pancha is a MOOD! Their pool service team is on top of it! Make sure to order their Rum Cocktail that’s served in a coconut… you will not be disappointed. Also, we jet ski’ed with the hotel and this was another excellent experience.
They have a cafe in the lobby that makes flavorful smoothies and their croissants are made fresh daily!
If all of this didn’t make our experience great this definitely made it that much better. See, during our stay we had a birthday and the resort sent a complimentary cake plus they were able to customize the flavor as I am not a fan of chocolate.
The location of this property is prime and close to a lot of restaurants, shopping and other great properties.. there is a mini “souk”/carnival down from the resort near to end of the strip closest to chipotle and the jewelry stall on the roundabout has amazing buys!
I wish we took names of all the wonderful people we encountered from the valet and luggage team, to concierge and even security because they made the stay feel like a second home due to their professional yet personable consistent demeanor to us.
Upon checkout they even allowed us to leave our ton of bags with them seeing that our flight wasn’t until midnight. They suggested that we could even still use the pool if we wanted to.
This property was worth every penny and we look forward to returning!
S. Russell - September 2024