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Jessica B

Phenomenal stay at such a wonderful hotel

5.0 of 5 bubblesReviewed 10 Jul 2024
One word… Wow! What a fantastic hotel! The staff are amazing and are doing a fabulous job. From the moment you arrive till check out, the staff went above and beyond to make our anniversary stay memorable. This was our first time visiting the Taj Exotica and we will definitely be coming back for sure. The staff went above and beyond and treated us like family.

Pallavi deserves recognition for her hard work and impeccable hospitality. She always greeted us with a big smile and ensured we had a comfortable stay, she went above and beyond to make our anniversary celebration even more special as she arranged a surprise for me and my husband. We really appreciated her kindness during our stay.

Special thanks to Amrinder for looking after us and for his kind hospitality, my husband and I was taken aback by his professionalism and warm welcome he gave us. Amrinder went above and beyond for us which we will always remember.

Harpreet always greeted us with a smile and made an effort to talk to us.

As we were celebrating our anniversary during our stay, the staff at reception bought a beautiful selection of chocolates, dates and fruit which was beautiful. We were delighted with this gesture.

We dined in at Varq and WOW! What an outstanding restaurant serving authentic Indian food. The whole experience from the food to service was incredible. Chef Pankaj and his team came out especially to see us and wished us a happy anniversary and he catered for our needs. My husband loves Paneer and the team made the most delicious paneer dishes for him.

Roaring Rabbit has the best comfort food and the food portions are huge! Thank you to Chef Shivang and all the staff at Roaring Rabbit who again went above and beyond to ensure we were looked after. Amazing food and hospitality!

There's so many touches that the hotel do to make stay extra special. Upon arrival, they offer you a welcome drink and a shell necklace. At the pool they treat guests to ice-lollies in the afternoon and also provide ice buckets for water bottles.

I would like to say a huge thank you to the Taj for their kind welcome and love. It truly felt like home and all the people we met became family. We will definitely be coming back again and I have recommended this hotel to all my family and friends.
Date of stay: June 2024
Trip type: Travelled as a couple
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Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this review
Responded 11 Jul 2024
Dear Jessica,
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a best stay with us, enjoyed the facilities of the resort most especially the hearty message of listing the names of our associates who made your stay extra special.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 July 2024

Wah Taj!

From the check-in to check-out the experience was execllent. The property view is amazing with Atlantis on oneside and Burj al Arab on the other. The massive pool was a cherry on top! Though we visited during peak summer suprisingly 4pm onwards we did not feel the sun at all and the temp was just perfect. The reception area is beautiful and there is lot of space for families to connect after dinner/breakfast. The popsicle play area was neat and clean with good options for kids below 10. The food was awesome and we enjoyed the spread for Breakfast and Dinner.
Would like to make a special mention about Sunanda at the reception who was kind enough to complete the check-in in less than 10mins, Bernard at the restaturant who was very proactive and attentative to our needs esp the lil ones. Rajesh and Abdul at the concierge service were very prompt too. Overall all the staff were cordial and connected with us. We will come again with the extended family!

Room tip: Try the weekday options
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank N8679JNjanetd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear N8679JNjanetd,
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a best stay with us, enjoyed the facilities of the resort most especially the hearty message of listing the names of our associates who made your stay extra special.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024

The lobby design exudes comfort and happiness, creating a welcoming atmosphere filled with positive energy and vibes. The corridors leading to the rooms are elegantly designed, enhanced by natural lighting. The swimming pool is beautifully designed and remains impeccably clean, even with a large number of guests using it. The rooms are elegant, especially those with a sunset view.

We opted for the all-inclusive package, although lunch was à la carte. The food was delicious and well served. Despite the extensive menu options, we ordered the minimum amount, as we are mindful of not wasting food. Some portions were larger than expected, which was a pleasant surprise. However, when we requested to take away the leftovers to avoid waste, the staff objected, citing hotel policy. I found this reasoning perplexing and wondered if the hotel policy inadvertently encourages food wastage.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DrDeCe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear DrDeCe,
Thank you for taking the time to review our resort on TripAdvisor.
At the outset, I would like to thank you for taking the time to share your experience.
All your comments have been dully addressed to the concerned teams. We always appreciate our guests' feedback, and we will use your comments constructively.
We hope for another opportunity to restore your faith in Taj Exotica Resort & Spa, The Palm, Dubai and we look forward to welcoming you in the not-too-distant future.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024 via mobile

We visited Taj Exotica for my 40th and my Dads 70th Birthdays. What can I say it was phenomenal. The staff cannot do enough for us. James our concierge was amazing and nothing was too much trouble. We could send him a message from the poolside, room, even Dubai mall and he would answer and help any issue or booking. We did not book anything before we came and I’m glad we didn’t because James sorted out our wish list and more. He got us the best tables, taxis, food everything really. This trip has been unreal and we will definitely be back.
The hotel is stunning. Every room is immaculate and beautifully presented. So many options for you to do within the hotel you are never bored and the food in every restaurant is delicious. We have not had one bad meal. We cannot fault it. The service within the hotel is of a high standard. At the poolside we had lifeguards tending to our every need even before we knew we had them. From ice buckets of water, to cabanas made and ready for you coming down for the day to them moving brollies to make sure you had shade. Thank you Binod.
Every day there are little surprises waiting for you, during meals, in your room and even at the pool.
We will definitely be back.

Room tip: Unforgettable experience. They accommodate dietary issues, have lots of disabled facilities.
Date of stay: July 2024
Trip type: Travelled with family
1  Thank Natalie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear Natalie,Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had an amazing stay with us whilst celebrating special occasions with your family. Your compliments regarding our service, food, and attentiveness of our associates were shared to the entire team, which they were all thrilled to hear.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2024

Truly no one can beat TAJ in their hospitality and warmth and service. Fantastic hotel, super experience. Varq , the Indian restaurant food is totally out of the world. The property is beautiful, view is amazing and the staff is very warm and truly makes all efforts so that the guest staying with them have a memorable stay!!

Date of stay: July 2024
Trip type: Travelled with family
1  Thank siddharth s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear T3755OMsiddharths,
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am glad to know that you have enjoyed your stay and visit to Varq, found the food amazing and appreciated the service provided by the rest of the team.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2024

When we are arrived early in the morning the Reception staff seemed annoyed that we were asking lots of questions. On booking I had requested an earlier check in and we did get a room quite early so we appreciated that as we had come off an overnight flight. The trip was for a 70th birthday.
Before arrival I had paid for one of the rooms to be decorated for the birthday and this was never done. Infact someone called the room that the surprise was for and told my father which spoilt the surprise despite me explaining this on check in and a couple of other times to the reception team.
We also confused as the half board options and explanation about the hotel facilities was very poor we tried foind out ourselves.
Ananya made a huge difference and upgraded our rooms and personally came to see us to apologise. She also gave us the hotel complimentary bags which were never offered to us but were to others. The amount I paid for the room decoration (£52) wasnt refunded although Ananya did a arrange for a small effort to put balloons in the room.
All the pool staff were amazing Vinod, Jacklyn, Umesh, Jameel, Leela, Sanoj and more they were friendly great service and helpful.
Varq was excellent really tasty food and presentation. Riya our waitress was great.
Raia had great food but the service could have been better it was a little slow.
Roaring Rabbit was excellent and the service was exceptional as the chef came out and asked us how the food was. John our waiter was great too.
The Palm was good. Noor was exceptional as a waiter.
We found out ourselves with the help of Usman that there was an option for a private excursion. They (third party) originally said it would take 1 hour, then we were told it would be 2 hours, then he came a further 20 mins later. We wanted to see the main attractions in Dubai including the gold souks and we had limited time which we explained. The driver took us to a rug place that was trying to sell to us - we didnt ask to go her and we wasted an hour of our time. On top of that Emirates mall was one of places we wanted to go he dropped us and then told us within 20 mins we needed to come back which was a complete waste of time. The excursion was a waste of time.

Overall we liked the hotel however it lacked atmosphere but the staff in the restaurants, poolside, Ananya and Usman made up for it.

We would have given final score 5/5 if we didnt experience the above.

Date of stay: July 2024
Trip type: Travelled with family
2  Thank Narik1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 26 July 2024

Dear Narik1,
Greetings from Taj Exotica Resort & Spa. Thank you for taking the time to share your experience after your recent stay.
I am sorry to read your comments about the overall experience, and I am glad that the Ananya and Usman and the rest of the team has turned around the experience.
All your comments have been dully addressed to the concerned teams. We always appreciate our guests' feedback, and we will use your comments constructively.
We hope for another opportunity to restore your faith in Taj Exotica Resort & Spa, The Palm, Dubai and we look forward to welcoming you in the not-too-distant future.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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