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Nasser Y

Good hotel BUT…..

1.0 of 5 bubblesReviewed 8 Jul 2024
Good hotel BUT…..

Good Hotel with very very very bad reservation desk,
I stayed 3 times there and every time I had problem with rooms, problem with payment, problem with check in and check out.
I will never think about this hotel again. Thank you
Date of stay: June 2024
Trip type: Travelled with family
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Reviews (2,032)
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Traveller rating
1,839
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All reviews games room indian restaurant special mention the club lounge palm dubai amazing property memorable stay special thanks half board private beach pool bar welcome drink duty manager excellent service kids club amazing experience thank you so much
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Reviewed 7 July 2024 via mobile

Stayed last November and now in July. Many of the staff remembered us and also remembered my sister who stayed in April and my daughter who stayed in May so it felt like coming back to a familiar and welcoming place. Rooms were beautiful and food (the half board option is definitely worth it) as always was excellent especially at Varq. The staff are so helpful, we only had to mention where we were thinking of eating and they sent me a reservation on my phone. Even at the pool they made sure to get me a cabana in the shade, bringing umbrellas to put in front if necessary. The pool is massive, with a bar at either end. A special shout out to Bhasker, Aishwarya and Diksha in the club lounge, Nour at breakfast, Manbir,, Shubham and Rishabh at Varq, Awais our room attendant, Amrinder the front desk manager and Aman the chef who came over especially to Varq to see us after we had said to him at breakfast that we wanted to eat there. There are so many more whose names I didn’t catch who were so helpful. The hotel is gorgeous but it’s the Taj staff who are the stars of the show. Won’t consider staying anywhere else now, whenever we come to Dubai.

Room tip: Sea view rooms have amazing views. Games room is great for kids. Varq is fantastic-the sampler menu is massive. Half board is worth it.
Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank malvernfoodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear Malvernfoodie,
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a best stay with us, enjoyed the facilities of the resort most especially the hearty message of listing the names of our associates who made your stay extra special.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2024

Recently celebrated my daughter’s post birthday in Taj. Staff were courteous and helpful throughout. Special callouts to Priti from reception and Aaron from the Palm Kitchen. Aaron and team surprised my two year old with a cake and greetings. She was super delighted.

Dinner and hospitality was great. Overall made our stay worth remembering.

Date of stay: July 2024
Trip type: Travelled with family
Thank Krish R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 11 July 2024

Dear krishhram,
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a beautiful stay with us, enjoyed the facilities of the resort and liked the service provided by the team
Your compliments regarding the professional service and attentiveness of the team have been shared with the entire team, which they were all excited to hear including Priti and Aaron.
We look forward to welcoming you back soon in the not too distant future.
Warm regards,
Nayan Seth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2024

The best one can expect. Taj far exceeds one's expectations of a hotel stay in all departments; Cleanliness, Comfort, Hospitality, Humility, Food, Amenities.
The Reservation, Reception, Management, Concierge, Spa, Rooms management, Breakfast & Restaurant management- all of them have The Taj Culture of having customer above everything and they fulfil it to their best of abilities.
Complete value for money. Satisfaction to the fullest.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RAJESH T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 5 July 2024

Dear 263rajesht,Greetings from Taj Exotica Resort & Spa!
Thank you for sharing your feedback and leaving a review.
I am delighted to note you had a great stay with us, liked the service that the team has provided. It is feedback like yours that encourages our team to deliver their best.
We look forward to welcoming you again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2024

Great hotel, great location.
Amazing check in with the lovely Sunanda
Great room and a surprise upgrade.
Breakfast choices was vast
Choice of restaurants.for evening
Sports Bar for those who love sports
Pool super clean, towels, private beach access. Highly recommend.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Samantha P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 5 July 2024

Dear samanthapY9745IN,
Greetings from Taj Exotica Resort & Spa!
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a pleasant stay with us and enjoyed the food and professional service that the team has provided including Sunanda from Front Office during your stay.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2024

When I arrived, I was afraid that this would be another one of those hotels where they look down on you.
However, Mr. Mohamed immediately showed that this is not the case.
The staff is wonderful, normally polite, professional, helpful, communicative...
Mr, Pavan amazing
Mr, Alexandru professional but at the same time simple
Mr. Anoop very very positive energy
Ladies and gentlemen in the service - When someone remembers to drink cold water, you know he's on point.
The accommodation is very good.

Room tip: Use the bus provided by the hotel.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Navigator24524494062
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nayan Seth, Owner at Taj Exotica Resort & Spa, The Palm, Dubai, responded to this reviewResponded 5 July 2024

Dear Navigator,
Greetings from Taj Exotica Resort & Spa.
Thank you for taking the time to share your review on TripAdvisor.
I am delighted to note that you had a best stay with us, enjoyed the facilities of the resort most especially the hearty message of listing the names of our associates who made your stay extra special.
We look forward to welcoming you once again and continuing to meet your expectations.
Warm regards,
Nayan Seth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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