Hotel is excellent! Staff is very good as well. House keeping is good as well and the room is clean. Highly recommend for everyone to come and visit this hotel. Enjoyed the stay even though it was just 1 night. But enjoyed the overall stay. Visit with your family. Thanks to Helal!
Dear Mr. Ramee,
Thank you for taking the time to share your feedback about your recent stay at Sofitel Jumeirah Beach. We are delighted to hear that you found our hotel excellent and enjoyed your stay, even if it was just for one night.
We greatly appreciate your kind words about our staff and housekeeping. It is wonderful to know that our team’s efforts contributed to a clean and enjoyable stay for you. We will be sure to pass along your thanks to Helal for his exceptional service.
Thank you for recommending our hotel. We look forward to welcoming you and your family back for a longer stay in the future, where we hope to make your experience even more memorable.
Warm regards,
Samanta Soobrayen
Assistant Guest Experience Manager
Sofitel Jumeirah Beach
I recently stayed in Sofitel JBR. One of the most wonderful hotels I have stayed in. Every time I visit Dubai I now stay at this particular hotel.
The location is prime. The hotel staff are very attentive to every need and excellent customer service. Especially Ali Sajjad Hussain the Hotel Manager. We had some complications however, Ali Sajjad Hussain resolved this in a very timely manner and went above and beyond. Ali Sajjad Hussain is truly a huge asset for Sofitel JBR. The service we got was truly amazing. It's a hotel which has now become home from home with the comfort of everything you need and attention to detail. I would recommend staying here. A very welcoming place to stay in.
Dear Kubrah2022,
Thank you for your fantastic review. We are thrilled to hear that Sofitel JBR has become your preferred hotel in Dubai and that you found our location, staff, and service to your satisfaction.
We are especially grateful for your kind words about Ali Sajjad Hussain. It is wonderful to know that his timely resolution of your issues and exceptional service made a positive impact on your stay. We will make sure to share your praise with him, as he is indeed a valued asset to our team.
Thank you for recommending us and for highlighting the comfort and attention to detail that you experienced. We look forward to welcoming you back and continuing to provide a home-away-from-home experience.
Best regards,
Samanta Soobrayen
Assistant Guest Experience Manager
Been here for a week had great experience great staff and house keeping staff belal always made sure room was clean highly recommend to stay here and will come back soon inshallah, stayed at room 1104 and 1105 definitely come back soon next visit
Dear Hania,
Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our prime location and found it convenient for exploring JBR.
We are especially pleased to know that Saiful provided excellent cleaning services and that you were satisfied with our breakfast offerings. Your compliments about the beautiful decoration of our lobby and the incredible gym facilities are greatly appreciated.
It's wonderful to hear that our lobby staff were helpful and welcoming, contributing to your positive experience. Your kind words will be shared with the entire team as they serve as a great motivation.
We look forward to welcoming you back to Sofitel Jumeirah Beach for another exceptional stay.
Warm regards,
Samanta Soobrayen
Assistant Guest Experience Manager
Well , it was a first time for me to this hotel and we shall give a big thumbs up to the location. several restaurants and shops around especially in the evening the area is too busy and loved walking in JBR. The check in time was 10 minutes, requested for upgrade but a phillipino lady didnt help. The lobby is luxurious and had enough space to sit and enjoy a coffee. The room was given to me was a partial sea view but still it was a good view from the balcony. Table and Chairs are available to sit in Balcony for a morning tea or evening coffee with a spectacular views of JBR. The Bedroom was spacious and very clean. Only problem was a toilet area was too small that everytime you sit on the seat , the front glass will hit you while getting up. Very tiny space in toilet. The House Keeping makes the room clean all time. The breakfast restaurant is huge area and wide variety of food selection, but its bit crowdy and the closing time is 10:30 which is early. The food was delicious and fresh, the pancakes area staff is not happy to serve and even not responding to your request, bit of attitude of the Indian guy. Requested the Restaurant manager to provide me some food for my room and she sent me the items i selected to my room. Big Thanks....The pool is great with a nice view of the beach and JBR but its too busy all the time , may be due to hot weather. Thanks GOD i booked for 2 nights as it was too humid that keeps you inside water always. JBR is a bit far away from city but close to Barsha and Dubai Marina and you can enjoy all these attractions but if you want to go Dubai deira or Bur Dubai you must rent a car which helped a lot to move around anywhere. Overall it was great short stay in this property. Finally thanks to Ms Samantha and Ms Meghat for such a wonderful hospitality and smile. Will definetly come back but in Winter ..LOL
Dear Aaiqbal,
Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed our prime location in JBR and appreciated the luxurious ambiance of our lobby. It's wonderful to know that the room's partial sea view and the balcony amenities enhanced your experience.
We are glad that our housekeeping team kept your room clean and that the Restaurant Manager was able to assist with your food request. It’s great to hear you enjoyed the variety and freshness of our breakfast offerings, despite the early closing time and crowding.
Your kind words about our pool and the wonderful hospitality provided by Merrite is greatly appreciated. We are pleased to know that you had a great overall stay and are considering returning during the winter.
We look forward to welcoming you back to Sofitel Jumeirah Beach for another enjoyable visit.
Warm regards,
Samanta Soobrayen
Assistant Guest Experience Manager
Sanjaya is really best cleaner here
He clean every single place in the room
He is so polite and respectable
My stay is comfortable
My kids are having fun in the pool
The breakfast is good too .
It’s near every place what I want I can find down in jbr .
Dear Reemas,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your stay with us was comfortable and enjoyable.
We are especially pleased to know that Sanjaya provided outstanding service and maintained the cleanliness of your room to your satisfaction. Your kind words will be shared with him and the entire team, as it encourages us to continue delivering exceptional service to our guests.
It's great to hear that your children had fun in the pool and that you enjoyed our breakfast offerings. We are also glad that you found our location convenient and close to everything you needed in JBR.
We look forward to welcoming you and your family back for another delightful stay at Sofitel Jumeirah Beach.
Warm regards,
Samanta Soobrayen
Assistant Guest Experience Manager
