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Kubra H

Highly Recommend ⭐️⭐️⭐️⭐️⭐️

5.0 of 5 bubblesReviewed 14 Jul 2024
I recently stayed in Sofitel JBR. One of the most wonderful hotels I have stayed in. Every time I visit Dubai I now stay at this particular hotel.
The location is prime. The hotel staff are very attentive to every need and excellent customer service. Especially Ali Sajjad Hussain the Hotel Manager. We had some complications however, Ali Sajjad Hussain resolved this in a very timely manner and went above and beyond. Ali Sajjad Hussain is truly a huge asset for Sofitel JBR. The service we got was truly amazing. It's a hotel which has now become home from home with the comfort of everything you need and attention to detail. I would recommend staying here. A very welcoming place to stay in.
Date of stay: June 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this review
Responded 30 Jul 2024
Dear Kubrah2022,

Thank you for your fantastic review. We are thrilled to hear that Sofitel JBR has become your preferred hotel in Dubai and that you found our location, staff, and service to your satisfaction.

We are especially grateful for your kind words about Ali Sajjad Hussain. It is wonderful to know that his timely resolution of your issues and exceptional service made a positive impact on your stay. We will make sure to share your praise with him, as he is indeed a valued asset to our team.

Thank you for recommending us and for highlighting the comfort and attention to detail that you experienced. We look forward to welcoming you back and continuing to provide a home-away-from-home experience.

Best regards,

Samanta Soobrayen
Assistant Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (12,963)
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Traveller rating
10,268
1,872
514
166
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Traveller rating
10,268
1,872
514
166
143
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Reviewed 15 July 2024

Been here for a week had great experience great staff and house keeping staff belal always made sure room was clean highly recommend to stay here and will come back soon inshallah, stayed at room 1104 and 1105 definitely come back soon next visit

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hani A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 July 2024

Dear Hania,

Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our prime location and found it convenient for exploring JBR.

We are especially pleased to know that Saiful provided excellent cleaning services and that you were satisfied with our breakfast offerings. Your compliments about the beautiful decoration of our lobby and the incredible gym facilities are greatly appreciated.

It's wonderful to hear that our lobby staff were helpful and welcoming, contributing to your positive experience. Your kind words will be shared with the entire team as they serve as a great motivation.

We look forward to welcoming you back to Sofitel Jumeirah Beach for another exceptional stay.

Warm regards,

Samanta Soobrayen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024

Well , it was a first time for me to this hotel and we shall give a big thumbs up to the location. several restaurants and shops around especially in the evening the area is too busy and loved walking in JBR. The check in time was 10 minutes, requested for upgrade but a phillipino lady didnt help. The lobby is luxurious and had enough space to sit and enjoy a coffee. The room was given to me was a partial sea view but still it was a good view from the balcony. Table and Chairs are available to sit in Balcony for a morning tea or evening coffee with a spectacular views of JBR. The Bedroom was spacious and very clean. Only problem was a toilet area was too small that everytime you sit on the seat , the front glass will hit you while getting up. Very tiny space in toilet. The House Keeping makes the room clean all time. The breakfast restaurant is huge area and wide variety of food selection, but its bit crowdy and the closing time is 10:30 which is early. The food was delicious and fresh, the pancakes area staff is not happy to serve and even not responding to your request, bit of attitude of the Indian guy. Requested the Restaurant manager to provide me some food for my room and she sent me the items i selected to my room. Big Thanks....The pool is great with a nice view of the beach and JBR but its too busy all the time , may be due to hot weather. Thanks GOD i booked for 2 nights as it was too humid that keeps you inside water always. JBR is a bit far away from city but close to Barsha and Dubai Marina and you can enjoy all these attractions but if you want to go Dubai deira or Bur Dubai you must rent a car which helped a lot to move around anywhere. Overall it was great short stay in this property. Finally thanks to Ms Samantha and Ms Meghat for such a wonderful hospitality and smile. Will definetly come back but in Winter ..LOL

Room tip: Toilet is too small, request for a room has big toilets
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aaiqbal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 July 2024

Dear Aaiqbal,

Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed our prime location in JBR and appreciated the luxurious ambiance of our lobby. It's wonderful to know that the room's partial sea view and the balcony amenities enhanced your experience.

We are glad that our housekeeping team kept your room clean and that the Restaurant Manager was able to assist with your food request. It’s great to hear you enjoyed the variety and freshness of our breakfast offerings, despite the early closing time and crowding.
Your kind words about our pool and the wonderful hospitality provided by Merrite is greatly appreciated. We are pleased to know that you had a great overall stay and are considering returning during the winter.

We look forward to welcoming you back to Sofitel Jumeirah Beach for another enjoyable visit.

Warm regards,
Samanta Soobrayen
Assistant Guest Experience Manager

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Reviewed 14 July 2024

Sanjaya is really best cleaner here
He clean every single place in the room
He is so polite and respectable
My stay is comfortable

My kids are having fun in the pool
The breakfast is good too .
It’s near every place what I want I can find down in jbr .

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reema S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 July 2024

Dear Reemas,

Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your stay with us was comfortable and enjoyable.

We are especially pleased to know that Sanjaya provided outstanding service and maintained the cleanliness of your room to your satisfaction. Your kind words will be shared with him and the entire team, as it encourages us to continue delivering exceptional service to our guests.

It's great to hear that your children had fun in the pool and that you enjoyed our breakfast offerings. We are also glad that you found our location convenient and close to everything you needed in JBR.

We look forward to welcoming you and your family back for another delightful stay at Sofitel Jumeirah Beach.

Warm regards,

Samanta Soobrayen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024 via mobile

Stayed for one week at this superb hotel. Everything was to a very high standard. Would especially like to thank Madhu and his team for always making my room comfortable. He is a credit to the hotel. Food and service was first class. The hotel is in a superb location with plenty to do. I would definitely recommend this hotel to friends and family and look forward to returning in the not so distant future.

Date of stay: July 2024
Trip type: Travelled solo
Thank Ll1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 July 2024

Dear Valued Guest,

Thank you for choosing to stay with us at our superb hotel and for taking the time to share your experience. We are delighted that everything met your expectations and that Madhu and our team ensured your room was always comfortable.

Your compliments about our first-class food, service, and superb location are greatly appreciated. We are thrilled to hear that you would recommend our hotel to friends and family and that you plan to return in the near future.

We look forward to welcoming you back for another exceptional stay at our hotel.

Best regards,

Samanta Soobrayen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2024

From the minute we arrived at the hotel the we received a warm genuine welcome. The reception staff were very quick and efficient getting us checked in and settled into our room. The room was of a very high standard and were cleaned every day by the hard working staff. Breakfast in the morning is probably the best choice of food I've had in over 25 years traveling abroad. The executive chef Mr Akil Ahmad is always checking everything is to the guests expectations and is happy to chat with guests and ask if there is anything he can do to enhance their stay. He's helped by Sandeep and Naveen who make sure everything is run smoothly and are also happy to have a chat with guests. Ahmed and his omelettes deserve a special mention for his welcoming happy face every morning. We visited the seafood night at the restaurant and the quality of food was excellent and is well worth a visit. Symbat in the hotel bar is another credit to the hotel with her efficient service and always has a smile on her face. Pool wise it's an infinity pool overlooking the street below and a beautiful view of the sea in the distance. Thalip the life guard was always helpful in getting us a nice location near the pool and Miraz was constantly helping guests with drinks and snacks. There is nothing negative I could say about this hotel in anyway everything was excellent and I would recommend the hotel to anyone. We've actually booked up to come back later in the year and were counting the days till our return visit.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspire07912759932
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samanta Soobrayen , Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 July 2024

Dear Valued Guest,

Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed every aspect of your stay with us, from the warm welcome at check-in to the high standard of our rooms and the delicious breakfast options. Your compliments regarding our executive chef, Mr. Akil Ahmad, and the attentive service from Sandeep, Naveen, Ahmed, Symbat, Thalip, and Miraz are truly appreciated.

We are delighted that you had such a positive experience and that our team members made your stay memorable. It means a lot to us that you would recommend our hotel to others and that you have already booked your return visit later this year.

We look forward to welcoming you back and ensuring another exceptional stay for you.

Warm regards,

Samanta Soobrayen
Assistant Guest Experience Manager
Sofitel Jumeirah Beach

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