Sultan was very friendly and make all his job with passion and experience with him was nice!
He sent us a lot of photos with kids for free and kids love him and request a lot of photos!
He is always on the beach with his parrot To be attractive for kids!
Dear Valuable Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards,
Guest Relations Team
Musa and Christian really great guys. Very humble and friendly and always offer their help. Nice pool, nice accomodation, nice breakfast. Everything is really clean. Beach is really clean and close to the hotel. We will come back for sure.
Dear Valuable Guest,
Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Best Regards,
Guest Relations Team
The hotel was ok, not sure I would say it’s 5 stars, having stayed at many 5 star hotels.
The hotel room carpet, closet and floor had scuff marks on it. There were cobwebs on top of the bathroom mirror, some furnishings and items in the room needed thorough dusting.
In saying that, the staff were nice for the most part. Hossain (housekeeping) was nice and always made our room presentable. I’m not sure if it’s his job to climb nearly to the ceiling to clear away cobwebs, and the scuff marks on the floor and furnishings are beyond the capabilities of the linen and cleaning products he has on his trolley.
What really gripe me is when I was checking out the hotel, as soon as I entered the lobby the concierge immediately ask if I was Mrs S**** to which I confirmed yes. There was a man standing there and the concierge confirmed he was my driver who would transport me to the airport (I had already pre arranged a private transport, so I immediately thought it was said driver who came into the lobby to look for me).
To my surprise, when the driver packed my suitcases in his car, another driver approached me saying he was my driver (I was confused). I soon realised that the first driver who was waiting for me in the lobby must have been working with the hotel because how would he have known my name (first and last names).
Long story short the second driver was the company I had booked and paid for (which was confirmed through me calling them and them quoting who it was booked through and also the reference number).
That really irritated me because if I had taken the first driver, I would have been expected to pay them and I would have been deceived.
The first driver could not produce any evidence of him being my driver whereas the second driver did.
I take some accountability because I should have asked for ID, but because my full name was announced and he was in the lobby at my exact pick up time I assumed he was my driver.
Dear Mrs. Sheilas,
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is important for us. I would like to speak with you and get more details please.
I you can please email me with your contact details on shaiyr.sharshekova@rixos.com.
Looking forward to speaking with you!
Kindest regards,
Shaiyr
Abu said looked after us brilliantly, room cleaning was immaculate and so friendly and hard working.
The hotel is in a perfect location.
Breakfast is great we had freshly made omelettes every morning. Azure beach staff are also great and can’t do enough for you, we highly recommend this hotel!
Dear Valuable Guest,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations.
Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards,
Guest Relations Team
I got good expireince from the rixos very good service and mindblowing views, staff behaviours are also very professional, i stayed rixos for somedays and i got a acciustic view of giant wheel it was awsome and their pool and beach was greatfull and their housekeeping team named Mr MOHAMMMED was always taking care us, he and his team is always professional taking care of their area well. They made our vacation perfect,
Dear Valued Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Kindest regards,
Guest Relations Team
