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Aydin H

Excellent Housekeeping and Pool staff

5.0 of 5 bubblesReviewed 10 Aug 2024
I've stayed at Rixos multiple times over the last 5 years and have never been disappointed. Starting from check in, Bibin is absolutely incredible he has made me and my family feel like we are apart of the Rixos family. Then housekeeping and in room dining, as a team they are absolutely incredible with efficient timing and great communication always striving for the best service. Then finally the pool area, Mohammed Nagis has gone out of his way consistently on every day to make sure we are comfortable always making sure we are out of the sun and helping us with any orders we have when other staff aren't present. He has seriously gone above and beyond and has a really strong future at Azure I hope. Thank you to all staff.
Date of stay: August 2024
Room Tip: The pool does get busy early and so does breakfast try and be early
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this review
Responded 11 Aug 2024
Dear Mr. Aydin,

Firstly we would like to thank you for choosing our Rixos Premium Dubai hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards,
Guest Relations Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,927)
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Traveller rating
7,121
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All reviews turquoise restaurant azure beach special thanks guest relations amazing hotel pool area thank you so much breakfast and dinner amazing service room cleaning taking care big thanks private beach sea view see you soon amazing experience house keeping
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Reviewed 10 August 2024

I am at the rixos...what a great expérience...the hotel is wonderfull but the people working in it..like jaffar who tapes care of my room and everything i need make the rixos a must....good hôtel become great when there is that Kinde of people working inside

Date of stay: August 2024
Trip type: Travelled with family
Thank Tanguy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 10 August 2024

Dear Mr. Tanguy,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. 

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kindest Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2024

ALL the service were so great.
The pool service guys Nagis and Subash was always there realising all our wishes.
The housekeeping was also great.
The whole Rixos was really great.
We will come back again.
We can recommend a stay at the Rixos at JBR for everyone.

Room tip: Give a tip for the hard working boys and girls. No matter housekeeping or pool boys. The earn a tip from us.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rikardo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 10 August 2024

Dear Valued Guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Kindest Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2024

tres belle experience , everything was perfect , I highly recommend the hotel to all those who want to go on JBR the breakfast buffet was perfect, the pool amazing, the restaurants great, the hall is splendid , the ideal place to spend a good holiday with family , friends

Date of stay: August 2024
Trip type: Travelled with family
Thank briceb747
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 9 August 2024

Dear Mr. Brice,
First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our Rixos Premium Dubai hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.


Kind regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024

Best hotel in town Mr.Tariq khan and his team accommodate me very well i found him very helpful, highly recommended property with good amenities specially the pool in b1 it’s the best to relax and enjoy food is also super good and amazing……..

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ahmed b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 9 August 2024

Dear Valuable Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best Regards,
Guest Relations Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024 via mobile

Hi I m still here with my family for a long staycation we have still 10 days but I want share my experience at now
We have been other times in Dubai, Atlantis, Taji, Anantara always on the Palm but this choice has been successful
The hotel is in the heart of JBR you all close to you and the hotel is not new but has a perfect manteinance
It is modern but welcoming, staff is kind professional and smiling, at lobby, at pool, at jym and restaurant
I have special needs for cleaning the room and my room , one bedroom deluxe room that I suggest, is cleaned daily prfectly…Jaffar our housekeeping always smiling helpful professional and attentive, he always asks if anything is needed
Very lucky to have him
The day next we have arrived my husband believed ha had lost his waller but security of hotel has been spectacular especially Mister Zakar of security, when we have told him about wallet he reassured us, assured us that they would do everything possible by carefully checking the video surveillance system and told us to trust to him and to security stafg
He immediately got work and after 2 hours the wallet has been found
Fantastic and fantastic feel safe in hotel like at your home
I have had need also a nurse for a small wound of my son and also in this case the staff, Tatiana, has been helpful sweet and kind to my scared son
I am still here e I can surely that at Rixos Premiun you have al you want as very confortable vacation but you have concrete support if anything happens to you

Date of stay: August 2024
Trip type: Travelled with family
Thank 516antonellav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 6 August 2024

Dear Valuable Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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