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Antonella V
Rome, Italy

Ottima scelta

5.0 of 5 bubblesReviewed 6 Aug 2024via mobile
Hi I m still here with my family for a long staycation we have still 10 days but I want share my experience at now
We have been other times in Dubai, Atlantis, Taji, Anantara always on the Palm but this choice has been successful
The hotel is in the heart of JBR you all close to you and the hotel is not new but has a perfect manteinance
It is modern but welcoming, staff is kind professional and smiling, at lobby, at pool, at jym and restaurant
I have special needs for cleaning the room and my room , one bedroom deluxe room that I suggest, is cleaned daily prfectly…Jaffar our housekeeping always smiling helpful professional and attentive, he always asks if anything is needed
Very lucky to have him
The day next we have arrived my husband believed ha had lost his waller but security of hotel has been spectacular especially Mister Zakar of security, when we have told him about wallet he reassured us, assured us that they would do everything possible by carefully checking the video surveillance system and told us to trust to him and to security stafg
He immediately got work and after 2 hours the wallet has been found
Fantastic and fantastic feel safe in hotel like at your home
I have had need also a nurse for a small wound of my son and also in this case the staff, Tatiana, has been helpful sweet and kind to my scared son
I am still here e I can surely that at Rixos Premiun you have al you want as very confortable vacation but you have concrete support if anything happens to you
Date of stay: August 2024
Trip type: Travelled with family
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Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this review
Responded 6 Aug 2024
Dear Valuable Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best Regards,
Guest Relations Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 August 2024 via mobile

excellent rest and excellent staff , a lot of different locations and restaurants. Iliya and other colleagues can be singled out who helped us during our vacation .
Recommend to visit this perfect place. If you are going to be in Dubai this place for you.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Emramchik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 5 August 2024

Dear Mr. Emram,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Rixos Premium Dubai hotel with us and Tripadvisor readers.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

We stayed at the Rixos Premium JBR in July for 5 nights. It was myself, my wife and our 3 kids. We had the 2 bedroom premium suite which was very spacious and lovely, and in my opinion you could fit 10 people into that suite comfortably. The views from the suite were phenomenal. Breakfast was very good. The staff were great - Abu Said who cleaned our room - amazing human being, he would go that extra mile for you. Mohammed Kauthar and Musa at the pool - again amazing guys - very welcoming always willing to help, Sufian the concierge - brilliant guy - always ready to assist, Burak at the front desk, again always willing to go that extra mile for you. And of course the manager Salman - what a lovely manager - a brilliant person, always happy to help however he could, always happy to have a conversation and always willing to give a hand. And all the other staff that I haven't mentioned - they were all amazing, The hotel was lovely, The suite was the highlight. They have 3 pools - the kids pool, the main pool and the adult pool, they do also have other smaller jacuzzi like pools which are available for private hire. It was a lovely vibe...The music could get a little loud, specifically on weekends, however other than that the hotel was tip top

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kazosman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 3 August 2024

Dear Valuable Guest,

Thank you for the time you spent to share your feedback on your recent stay at our Rixos Premium Dubai, to be considered as one of the best hotels you stayed at is certainly high praise

I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. 

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best Regards,
Guest Relations Team

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Reviewed 31 July 2024

Awesome experience about cleaning and housekeeping at the Rixos premium JBR.
Nagis and Subash and the team have been super kind, always taking care us I had here been 7days this all days they made memoriable day, my families they enjoyed well

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frankie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 31 July 2024

Dear valued guest!

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations.
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Kindest regards,
Guest Relations Team.

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Reviewed 29 July 2024

Excellent housekeeping service, cleanliness, location were very great and Mr Nagis and subash were the guys help us to get sun bed in adult pool, they were very freindly and supportive, this is our second visit every time when we are in pool they ll always come and they service us , totally very statisfied about rixos,

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Guide19844842852
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 30 July 2024

Dear valued guest!

Thank you for reviewing your recent stay in our Rixos Premium Dubai. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Kindest regards,
Guest Relations Team

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Reviewed 29 July 2024 via mobile

I normally don't leave reviews, but I am so impressed with our stay that I had to. First of all the hotel is absolutely beautiful. It is immaculately kept. We are constantly seeing people clean, including the cobble stone outside. We arrived early on our check-in day. Not only did they allow us to check in our room within the hour, but they also gave us vouchers for breakfast while we waited. The staff has been beyond friendly during our stay. My bedroom was decorated with balloons and flowers on my birthday. There was even a birthday cake left on the table. We have enjoyed all the restaurants and received excellent service with the exception of the Italian restaurant. We did not care for the pasta our waiter suggested. Once we told him we didn't care for it, he disappeared. We had to ask another waiter to bring our check. The only complaints I had with the rooms are: 1. There isn't a full-length mirror. 2. The lights aren't bright. My mother mentioned this to the staff earlier today. When we returned to the room, there was a full-length mirror and a lamp on the makeup table.

Date of stay: July 2024
Trip type: Travelled with family
Thank Katina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 29 July 2024

Dear Valuable Guest,

Thank you for the great feedback of your recent holiday experience at our Rixos Premium Dubai; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.


We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best Regards,
Guest Relations Team

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