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Moksud M
Romford, United Kingdom

House Keeping Team

5.0 of 5 bubblesReviewed 28 Jul 2024via mobile
I recently stayed at Rixos JBR and was thoroughly impressed with the level of service provided by the housekeeping team, particularly Musa and Shubash. Both were exceptionally welcoming and went above and beyond to ensure my stay was comfortable. Their attention to detail and friendly demeanor made a significant positive impact on my experience. I highly recommend their service to anyone staying at this hotel.
Date of stay: July 2024
Room Tip: Best place to stay for a family friendly atmosphere.
Trip type: Travelled with family
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Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this review
Responded 28 Jul 2024
Dear M. Moksud,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kindest Regards,
Guest Relations Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,929)
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Traveller rating
7,123
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Show reviews that mention
All reviews turquoise restaurant azure beach special thanks guest relations amazing hotel pool area thank you so much breakfast and dinner amazing service room cleaning taking care big thanks private beach sea view see you soon amazing experience house keeping
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99 - 104 of 7,929 reviews
Reviewed 27 July 2024 via mobile

Stayed at this hotel many times.And it’s always only good memories )
The location is magnificent,the staff also good and ready to help.
The food is splendid especially l want to mention the Turquoise restaurant - everything is very fresh and tasty.And my special thanks and best regards to Bilal - he’s the top.
So I can recommend this hotel and hope soon we’ll be there again )

Date of stay: March 2024
Trip type: Travelled with family
Thank Ира К
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 27 July 2024

Dear Valuable Guest,

Thank you for reviewing your recent stay in our Rixos Premium Dubai. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

Best stay
Best place
Best service
Very highly recommended would not stay anywhere else
Clean rooms good food
Excellent room service

Best stay
Best place
Best service
Very highly recommended would not stay anywhere else
Clean rooms good food
Excellent room service

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mattressrecycle... B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 25 July 2024

Dear Valued Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccorHotels.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kindest Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024 via mobile

Great services and accommodations special thanks to Mr. Husaain from house keeping for his services and being nice customer oriented. One issue i faceed with bed and they fixed it right away once raised by us. I would recommend it to stay here

Room tip: Location
Date of stay: July 2024
Trip type: Travelled with family
Thank badir a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 25 July 2024

Dear Valued Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

Just returned from our third visit to Rixos the palm and all I can say is WOW every time we go it’s seems better than the last time , in the past Toro Loco was our favourite restaurant but on this holiday it all changed.Toro Loco is still an excellent restaurant but L’Olivo (the Italian restaurant) was by far our favourite restaurant and I would recommend you try this when you visit, the staff at this restaurant are fantastic and go out of there way to make sure you enjoy your experience here . I feel I have to mention Diwan who made sure everything was perfect ever time we ate here , also Taomoor and Sajjad all made sure everything in the restaurant was perfect and I feel these 3 supervisors have made such a massive difference to this restaurant and the food and service was spectacular congratulations Diwan Taomoor , and Sajjad keep up the good work.i would also like to mention Lakshitha from A La Turca , he was another restaurant supervisor that went the extra mile every time we went in here and made our stay special. To be fair all the staff at this resort go above and beyond to help but the one I’ve mentioned just seemed to stand out to us. Also two more people I feel I must mention are Selda and Tenecia from the coffee bar , they always had a smile and went out of there way to help . We are going back in September and can’t wait to see you all again.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeffhodson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 25 July 2024

Dear Valued Guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.
I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. 
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

We was staying at Rixos premium Dubai jar our room 2206 n room view was very n food was existent pool n beach was very nice n all are very kind n helpful . our room clean guys was amazing he was already clean very nice n helping to us thank you so much for everything.

Room tip: Very well
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Эрик Ш
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salman Khan, Guest Services / Front Office at Rixos Premium Dubai JBR, responded to this reviewResponded 25 July 2024

Dear valued guest!

Thank you for reviewing your recent stay in our Rixos Premium Dubai. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Kindest regards,
Guest Relations Team.

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