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Reviews (3,171)
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Traveller rating
2,205
496
233
109
128
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67 - 72 of 3,171 reviews
Reviewed 3 weeks ago via mobile

Thank you to Ranadeep for a great evening! Top service from him! Nicely decorated restaurant with a beautiful view from 15th floor and good atmosphere. Indian cuisine. Good selection of dishes. Worth a visit.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank VR_Games_Zone_Oslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded 6 days ago

Dear Guest,

We are thrilled to read your positive observations on our Khyber restaurant.

It is a pleasure for us to acknowledge you have a nice experience and that our Ranadeep has contributed to the great evening .

We sincerly hope receveing you soon !

Kind regards and best wishes

General Manager

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Reviewed 3 weeks ago via mobile

This hotel is very nice I loved to stay here! The staff is very nice and kind.

It was nice to stay at the Dukes on the Palm

Special Aamir from security department was very friendly and helpful.

I would do it again and again.

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank 337mail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded 6 days ago

Dear Guest ,

It was very nice to receive you at Dukes The Palm also !

We are proud of Aamir for the great service displayed .

Sincerely hope to welcome you soon in your second Dubai home .

Kind regards

General Manager

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Reviewed 3 weeks ago via mobile

We booked the hotel to stay for a night. We were so excited to stay on this beautiful 5 star hotel.
Indoor and outdoor pools are incredible.
Fantastic buffet breakfast. It has everything you wish for. Was really pleased. Omvir ( head chef) came to us to make sure we had a good experience. It was very pleasing.

But

We were given the worst room in the hotel. Right in front of construction area with so much noise and dust and horrendous view.
We asked reception for a change and were told to pay extra 200 AED. It changed the mood for us sadly.

On second incident, we couldn’t get in as our card stopped working ( our fault )
We went downstairs and asked if we could have masks and we were told they only offer cotton mask for 70 AED. Everywhere in dubai , they offer free mask so why not a 5 star hotel?

And the light system is so complicated and has a long delay. Nothing serious but thought to make a note of it.

Overall a nice hotel but definitely not worth more then £80 per night if you ask me even it’s 5 star.

Date of stay: February 2021
Trip type: Travelled with friends
2  Thank KavehK_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded 6 days ago

Dear Guest,

Thank you for forwarding us your recent experience on TripAdvisor .

We are thankful for describing our hotel as a "Beautiful 5 star " we are very sorry that you did not fully enjoy your room.

The construction is unfortunately outside of our control and not on the hotel premises in order to change to other room category different from the one booked upgrades are required.

As to the what the masks are concerned we offer disposable mask but highly encourage our ecofriendly 50 AED masks.

We hope to welcome you back soon and make sure to exceed expectations on another occasion.

Best wishes

General Manager

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Reviewed 3 weeks ago via mobile

House keeping was ferry good and ask us or every thing is good. We were helpt by milan and amalia they were ferry kindly. It was a plesure to stay at the hotel whit the help they are offering at duke the palm.

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank 673ihabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded 6 days ago

Dear Mohamed ,

Thank you for your fantastic review on TripAdvisor .

We will make sure to congratulate our housekeeping associates for their professionalism.

Look forward receiving you future visit on another occasion.

Best of regards

General Manager

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Reviewed 3 weeks ago via mobile

The hotel is very nice. Housekeeping is always on time and they clean the room very well. Santa & bibas is cleaning the room very well. Supervisor Neha is very nice and attended to my request very promptly.

Date of stay: February 2021
Trip type: Travelled solo
1  Thank 152ahmetc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded 6 days ago

Dear Guest,

Your review of our Housekeeping department could not make us more proud.

All of the staff mentioned highly appreciated and will be thanked on your behalf.

We look forward seeing you at Dukes the Palm soon !

kind regards

General Manager

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