Stay was perfect and it was the best experience ever, everything you can imagine will be done and dealt with
857
131
48
12
40
Ahmed E
Horrible experience
Reviewed 12 Jun 2024via mobile
My wife with her family was prevented from walking in the beach at night because of a party far from the area (they don’t want anyone to have a pic with the party behind). The room had plumbing problem that was fixed later. My wife forgot her toothbrush and was expecting from Nico hotels they supply that even without asking, and that wasn’t the scenario. The included breakfast was terrible and even the cheese in the buffet has like a guard to prevent more than a piece per person. Next day breakfast my wife had, the turkey was rotten and she called the worker who acknowledged it from the smell and as usual gave excuses. I sent the first complaint to the management (as it happened in the few hours they arrived to the hotel) through the USA/Canada only portal and I got no reply or even acknowledgment of receiving the complaint. The hotel is in a great area and it is the most expensive hotel with more than $500 a night rate but what you get is way less than what you pay for.
Date of stay: June 2024Room Tip: Don’t waste your money in this way expensive hotel.
Trip type: Travelled with familyProblem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this review
Responded 19 Jun 2024
I would like to thank you for taking the time to submit a review concerning your recent stay at Four Season Hotel Alexandria. Based on your comments, we clearly did not provide you with the level of service for which Four Seasons is known, and I regret that you left the hotel with a negative impression. Kindly accept my sincere apology of this entire shortcoming that does not reflect who we really are. We always strive to deliver high-quality hospitality to our guest on every stay. Please email us at guest.experience.alx.dst@fourseasons.com with a phone number or email address should you wish to be contacted and give more details about your past visit.
Looking forward to seeing you back soon and we assure you a different experience and a memorable stay.
Regards,
Looking forward to seeing you back soon and we assure you a different experience and a memorable stay.
Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$315
Fully refundable
Go to your Happy Price
- Expedia.com$354
- Vio.com$188
- Hotels.com$324
$165
- Priceline$165
- Trip.com$165
- Expedia.com$166
$99
Fully refundable
- Priceline$194
- Hotels.com$313
- Trip.com$261
$125
- Priceline$112
- Agoda.com$104
- Hotels.com$123
$55
- Priceline$66
- Expedia.com$85
- Trip.com$86
$73
Fully refundable
No prepayment needed
- Priceline$73
- eDreams$73
- Agoda.com$73
$26
Fully refundable
- ZenHotels.com
- Vio.com
$37
- Priceline$37
- Agoda.com$35
- Expedia.com$38
$35
Fully refundable
- Vio.com$35
- Agoda.com$35
- Expedia.com
$87
Fully refundable
No prepayment needed
- StayForLong$58
- Agoda.com$48
- Trip.com$67
Reviews (1,088)
Filter reviews
1,088 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
857
131
48
12
40
Show reviews that mention
All reviews beach restaurant private beach in room dining beautiful hotel mediterranean sea lebanese restaurant a sea view room breakfast buffet stefano spa tunnel egypt mall luxury suite comfort concierge
Updating list...
14 - 19 of 1,088 reviews
Fee7o96
2
Date of stay: May 2024
Review collected in partnership with Four Seasons
Ask Fee7o96 about Four Seasons Hotel Alexandria At San Stefano, Egypt
Thank Fee7o96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this reviewResponded 2 June 2024
Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that your stay was perfect and exceeded your expectations. We always strive to provide the highest level of service and attention to detail, and it is always rewarding to know that our efforts have been successful. We look forward to welcoming you back again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AnEgyptian
51
The Four Seasons is a great hotel and we have tried it in different cities but I have to say our stay at the San Stefano Four Seasons was incredible. The hotel location and view are unmatched and the service is impeccable. The staff are very friendly and helpful. While the hotel is beautiful and the services are amazing, it's the staff that really makes this place shine. Thank you to everyone there for making our visit memorable.
Date of stay: May 2024
Review collected in partnership with Four Seasons
Ask AnEgyptian about Four Seasons Hotel Alexandria At San Stefano, Egypt
Thank AnEgyptian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this reviewResponded 28 May 2024
Thank you for taking the time to share your positive feedback about our hotel. We are thrilled to hear that your stay exceeded your expectations and that our location, views, and service all contributed to a memorable experience. We are particularly grateful for your recognition of our staff, who truly are the heartbeat of our hotel. We will be sure to share your kind words with them and we look forward to welcoming you back for another memorable stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ajabdelaziz2024
New York City, New York
1
Tucked away from all the traffic this place is a great escape for when you’re exhausted from the city and want to enjoy peace and quiet
Date of stay: April 2024
Review collected in partnership with Four Seasons
Ask ajabdelaziz2024 about Four Seasons Hotel Alexandria At San Stefano, Egypt
Thank ajabdelaziz2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this reviewResponded 14 May 2024
Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that our peaceful and tranquil atmosphere provided a perfect escape from the hustle and bustle of the city. We're glad you were able to relax and unwind with us, and we hope to welcome you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TKhafagy
Boston, Massachusetts
1
Beautiful hotel and amenities. Wonderful staff and breathtaking views of the water. My only frustration was the noisy weddings that took place on both nights. We unfortunately couldn’t enjoy the Terrace or the water view in the evening because of the loud wedding music all night long. The hotel clearly did very little to manage the noise or soundproof the venue.
Date of stay: April 2024
Review collected in partnership with Four Seasons
Ask TKhafagy about Four Seasons Hotel Alexandria At San Stefano, Egypt
1 Thank TKhafagy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this reviewResponded 1 May 2024
We are delighted to receive your positive feedback on our hotel's facilities, staff, and captivating waterfront views. We apologize for the disturbance caused by the noisy weddings during your stay, which hindered your enjoyment of the terrace and water view in the evenings. We are committed to maintaining a serene atmosphere for our guests and will promptly address this issue by enhancing noise management and soundproofing measures in the venue. Your concerns have been duly noted, and we appreciate your feedback.
Once again, thank you for the review, and we are looking forward to welcoming you back for another memorable stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nancyeshra
1913
via mobile
The food experience is less than 3stars as in quality taste & variety.
Customer service isn’t qualified at all for a four seasons .
If you decide for a day use , u will be surprised that you are only allowed the beach but not the pool on the beach !!
Date of stay: April 2024
Ask Nancyeshra about Four Seasons Hotel Alexandria At San Stefano, Egypt
Thank Nancyeshra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nihat Yucel, General Manager at Four Seasons Hotel Alexandria At San Stefano, Egypt, responded to this reviewResponded 22 April 2024
Thank you for taking the time to share your feedback with us. We apologize that your food experience did not meet your expectations in terms of quality taste and variety. We will address this with our culinary team to ensure improvements are made. Regarding customer service, we always strive to deliver high-quality hospitality at all times and regret that you did not experience this during your visit. Please email us on guest.experience.alx.dst@fourseasons.com with a phone number or email address should you wish to be contacted and give more details about your past visit.
Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.
Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC