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American_In_Cairo
Cairo, Egypt

Run From This Hotel

1.0 of 5 bubblesReviewed 15 Nov 2021
****. Do not walk...run away from this hotel. I purchased three nights at this hotel so I could take advantage of the spa. I called ahead and asked if they offered hot stone massage, they did. I asked if they have male therapist, they did. I then arrived at the spa.

There were no male therapists. The hot stone massage was not being offered while I was at the hotel. The entire reason why I wanted to stay was for the hot stone massage.

I went back to my room and proceeded to meet another occupant in my room. He was large and was hanging out in my bathroom. You can probably guess what it was.

I went to the front desk and asked for a refund as I was leaving. I was told this was not a problem and my refund will hit my account in three days. A week later I was told 14 days. Two weeks later I was told any day now. Well, it is over a month and my money has not been refunded.

Do yourself a favor, do not walk to this spa...run...run away.
Date of stay: October 2021
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Reviews (119)
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17 - 22 of 119 reviews
Reviewed 19 June 2021 via mobile

AC was leaking.

Bed sheets, pillow cases and duvet covers were smelly, hairy and dirty.

Stuff were wearing masks but having them hung down their necks!

Changing the dirty sheets took over 75 minutes and they came dirty and full of hair twice until I started to contact the Tourism Police!

Date of stay: May 2021
Trip type: Travelled with family
Thank DayTrip21967541835
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2021

Terrible don't recommend .......

Very bad experience... a racist and discriminative hotel.

Don't recommend this per discrimination as we don't need a special pool and should be use any pool like anyone else

Horrible

Date of stay: April 2021
Trip type: Travelled with friends
2  Thank Rewan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2021

Racist and disrespectful staff that don’t respect residents , don’t recommend by any means ! They don’t allow hijabis in the main swimming pool they’re only allowed in a small swimming pool .. very humiliating!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank Fatema N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2021

Today I 'd a very bad experience in Africana Hotel,
My daughter met her friends with their mothers and she wanted me to join her like other mothers with their kids in the main swimming pool, but unfortunately the security told me that I' m not allowed to join them as I 'm wearing a burkini i can only swim in the small swimming pool downstaira.
I felt very humiliated and the admins said it's the hotel rules. And my 7 years old daughter was very disappointed and instead seeing hijab as a normal thing in our country she saw it as a resticting thing.
#Copied.

Date of stay: May 2021
Trip type: Travelled with friends
1  Thank Nuranenur3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2020 via mobile

Beautiful decoration , lake and garden view, calm , wide clean room, fresh air , hospitality, good service, good price, delicious food, I think I am going to do it again and maybe I can get my friends with me, I will tell them about this hotel.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank kareembahy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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