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Michael Elyas
Charlotte, North Carolina

Not clean at all

1.0 of 5 bubblesReviewed 24 May 2024via mobile
I recently stayed at Tolip Hotel Alexandria and was utterly disappointed with the experience. The moment I stepped into my room, I was greeted by a foul stench emanating from the toilet, which looked like it hadn't been cleaned in ages. To add insult to injury, when I requested an iron, I was informed that I could only use it for one hour, as if wrinkles magically disappear within 60 minutes.

Furthermore, despite booking for two adults, the room only came with a measly three hangers, barely enough to hang a couple of shirts, let alone accommodate our clothing for the duration of our stay. And don't even get me started on the water situation. Two adults are expected to survive on a mere two water bottles a day, with the audacity of charging extra for additional bottles.

Honestly, I've stayed in multiple five stars hotels & resorts with better amenities and higher cleaning standards and services than this so-called five-star establishment. Tolip Hotel Alexandria needs to seriously reconsider its standards if it wants to retain any semblance of credibility in the hospitality industry.
Date of stay: May 2024
Trip type: Travelled with family
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‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this review
Responded 27 May 2024
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 May 2024

Thank you for the stay, we really enjoyed! Good breakfast, great location and friendly staff specially Sara at the reception desk! The only downside is carpet/floor and bathroom cleaning, it needs more work, also drainage in bathroom tub always has a problem.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alaa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this reviewResponded 27 May 2024

Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We will pass on your compliments to our team members, we will do our utmost to exceed your expectations in your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

very very helpful team
the hotel is very clean and the location is perfect
special thanks to Mr Mohamed Omar and Mr Ahmed Saad for their kind help
recommend for events and special time
thank you verrrrrrrrrrrrrrrrrrrrrrrrry much for everything

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ahmed F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this reviewResponded 27 May 2024

Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We will pass on your compliments to our team members, we will do our utmost to exceed your expectations in your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024

Very nice place, ahmed saad was very helpful and he organised everything. The staff ıs friendly and everythıng went well❤️

Date of stay: April 2024
Trip type: Travelled with family
Thank Tiryaki E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this reviewResponded 4 May 2024

Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024 via mobile

I was on a business trip to alex and stayed at tolip it was a lovely stay the staff were all welcome and helpful especially sara mounir at the reception, she offered free upgrade to my room. Hygiene was good there. Location is perfect in the middle of the city👌

Date of stay: April 2024
Trip type: Travelled on business
Thank kamal A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this reviewResponded 4 May 2024

Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

Staff is always friendly and helpful.
Jazz cafe is always Shiny, Mohamed Samir is truley helpful and thanks for the good coffe and nice juices.
Eftar in Ramadan in Battah restaurant needs development.
Prices got extremely high in the fish Eskandrany restaurant in the 11th floor made us avoiding eating there.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OnAir46281329190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
‪Hotel Management TOLIP Royal Hotel‬, خدمات النزلاء / مكتب الاستقبال at TOLIP Hotel Alexandria, responded to this reviewResponded 28 March 2024

Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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