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Dina M

Horrible!

1.0 of 5 bubblesReviewed 28 Jul 2022via mobile
The worst hotel i have been too. Starting from the night shift receptionist very unprofessional. Our room wasn’t ready. We are couple he gave us narrow room . Very bad one not like the one i booked in booking.com not enough for 1 big luggage . Smelly bathroom. Rude staff. I do not recommend this hotel yo anyone
Date of stay: July 2022
Room Tip: Never go . Nothing good about it. They also put 1 small water for both of us
Trip type: Travelled as a couple
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Reviews (89)
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8 - 13 of 89 reviews
Reviewed 27 November 2021 via mobile

Do not stay at this hotel. The hotel management has absolutely no idea what good customer service means. Here are a few examples.
1. I asked for a quiet room before we checked in. But we were given a room near the staff room and someone was rattling around round the clock. The staff is walking down the hall, slamming the door, talking, and watching videos on the phone. And all this at NIGHT. Some stuff guy told me "can't do anything, if you don't like it - change the room". Manager at the reception to all my complaints promised to fix it, but did nothing.
2. There was no hot water. Just after few complaints they fixed it, but still, water was barely warm.
3.Rooms look older than the picture.
4.In the bathroom constantly accumulates water on the floor and does not come out through the hole
5.Very slow internet.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank vladkoks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2020

My Husband and I stay one night 28th October - 24th October 2020.

Actually we wish to stay in Tolip Hotel Or Stegenberger, Ended up we stop to try San Giovanni Hotel.

Hotel room was little fine, But Double bed room it was very small only enough for 1 person sleep,
My husband and I Need to sequeezing each other. Aicond was noise whole the night, Our room was faced Bridge and Sea, which were if went out that was nice has balcony and can sea view but have to shared balcony with other guest...

Unfortunate because our room front of bridge so the noise whole the day from traffic outside..

Locker was not worked..

Breakfast it was very simple, 1 omelette , 3 pieces smaller of Falafel, Coffee , cheese, yogurt , Aish ( Local bread)

Staffs was Friendly and try to helful it was nice however Staff wasn't wear mask.

Price for the Rooom with Taxes Expensive. with such a condition room like that.

Room tip: Try to have Family room to avoid small bed and stay at higher floor to avoid noise
Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
1  Thank Ros M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2020 via mobile

Good hospitality.. classic hotel .. good staff .. good view .. i reserved easily on phone and found all things great after that .. I recommend this hotel .. and i will visit them very soon again .. but needs to be careful from corona situation this days . Staff not wearing masks

Date of stay: July 2020
Trip type: Travelled as a couple
1  Thank tonymaxi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020

Location is very good and staff are friendly m. r Hassan in lobby bar &m. r shady in restaurant is good and friendly i love this place and service is very nice.
I will send my friends to come to this place

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank legenh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2019 via mobile

We've been coming to this hotel for ages because of its unique location and it was always OK but we used to have the occasional problem with the staff. There's obviously been a dramatic change in management because now they really understand the concept of hospitality. Friendly, smiling, eager to please and professional staff throughout the hotel. Great food. Really well done San Giovanni. We will never stay anywhere else in Alexandria

Date of stay: November 2019
Trip type: Travelled with friends
Thank Sherif S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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