very rude woman on reception extremely bad attitude towards me. the older man in the restaurant was very friendly the rest was ok . bed rock hard and had to pay for parking very slow service i think they all need training in customer service , not good for english guests
Wont recommend for the following reasons:
Dirty bed sheets (yellowish white covers and pillows with yellow stains)
Window glass buried in dirt. So sad since sea view is nice but you cannot enjoy because of the filthy windows.
Plates and mugs at breakfast didn't look clean at all.
Table sheets in restaurant were dirty, not ironed and with very clear tears in the cloth
Only one elevator for 12 floors.. they claim its been like that for a week but other reviews show it been alot longer than that are commonly occuring
Furniture old and run down..
Chair in room had food stains on it.
Good points if you're still considering
.. heating working in winter
.. nice view if they cleaned the windows or you opened the window
..warm water in bathroom
. Some restaurant staff trying hard to be helpful despite the chaos
Room 1103
Pros:
- good location (somehow central)
- facing the sea
- good breakfast, and could use some improvement for a 4 star hotel
- friendly check-in agents
Cons:
- DIRTY. I've been to hotels of the same price range and this IS dirty. There were swatted flies and nose booger on the walls. Cups almost never washed. Hair on the shower floor
- The AC doesn't work in winter, it's just a fan. I thought we wouldn't need it in view of Alexandria's weather, but the room was super hot because of the sun reflection. We also couldn't sleep with the window open because of the street noise. Two sleepless nights.
There's only one elevator working but that wasn't an issue for me, even if we had to wait a while.
Long story short: you can find better
Average stay good for quick getaway
Rooms are small , breakfast is average but nice and welcoming hotel staff.
The seaview is okay but too far from the hotel.
Location is good close to san stefano mall and four seasons hotel. The street is nice for night stroll and close to the tram
AC was noisy and the vent was dirty
Check in/Check out and friendliness of staff 5/5
Location 5/5
Bed & pillows 0/5
Cleanliness of rooms 0/5
Bathroom 3/5
It's unfortunate this hotel with an excellent location has such extremely poor rooms. The hotel needs renovation badly and the cleaning services to be looked after.
