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Abbey Rimell
Birkenhead, United Kingdom

avoid

Review of Plaza Hotel
1.0 of 5 bubblesReviewed 31 Mar 2024
very rude woman on reception extremely bad attitude towards me. the older man in the restaurant was very friendly the rest was ok . bed rock hard and had to pay for parking very slow service i think they all need training in customer service , not good for english guests
Date of stay: March 2024
Trip type: Travelled with family
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Reviews (201)
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All reviews coffee tray sea view is great close to the hotel excellent location nice breakfast mini bar nice hotel clean rooms stefano mall consultant amr stuff
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1 - 6 of 201 reviews
Reviewed 11 February 2024 via mobile

Wont recommend for the following reasons:
Dirty bed sheets (yellowish white covers and pillows with yellow stains)
Window glass buried in dirt. So sad since sea view is nice but you cannot enjoy because of the filthy windows.
Plates and mugs at breakfast didn't look clean at all.
Table sheets in restaurant were dirty, not ironed and with very clear tears in the cloth
Only one elevator for 12 floors.. they claim its been like that for a week but other reviews show it been alot longer than that are commonly occuring
Furniture old and run down..
Chair in room had food stains on it.

Good points if you're still considering
.. heating working in winter
.. nice view if they cleaned the windows or you opened the window
..warm water in bathroom
. Some restaurant staff trying hard to be helpful despite the chaos

Date of stay: February 2024
Trip type: Travelled on business
1  Thank Jennifer7755
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2024

Room 1103

Pros:
- good location (somehow central)
- facing the sea
- good breakfast, and could use some improvement for a 4 star hotel
- friendly check-in agents

Cons:
- DIRTY. I've been to hotels of the same price range and this IS dirty. There were swatted flies and nose booger on the walls. Cups almost never washed. Hair on the shower floor
- The AC doesn't work in winter, it's just a fan. I thought we wouldn't need it in view of Alexandria's weather, but the room was super hot because of the sun reflection. We also couldn't sleep with the window open because of the street noise. Two sleepless nights.

There's only one elevator working but that wasn't an issue for me, even if we had to wait a while.

Long story short: you can find better

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank RayaneMd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2023 via mobile

Average stay good for quick getaway
Rooms are small , breakfast is average but nice and welcoming hotel staff.
The seaview is okay but too far from the hotel.
Location is good close to san stefano mall and four seasons hotel. The street is nice for night stroll and close to the tram
AC was noisy and the vent was dirty

Room tip: Lower your expectations
Date of stay: December 2023
Trip type: Travelled with family
Thank Maggy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2023

Check in/Check out and friendliness of staff 5/5
Location 5/5
Bed & pillows 0/5
Cleanliness of rooms 0/5
Bathroom 3/5

It's unfortunate this hotel with an excellent location has such extremely poor rooms. The hotel needs renovation badly and the cleaning services to be looked after.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank AmRRDXB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2023

Really it is a very bad experience a have ever seen .. No words can describe how much the service is bad and the hotel is not qualified to be even one star. I’m totally Not recommend this hotel for anyone.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank H8629XDgeorgeshehata
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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