I was completely shocked and devastated from what I have seen from a hotel ancient & unique like you, also as four seasons is your direct neighbor you should do way MORE better ❗️
You have a very very very few positive points ; while your negative points reach the skies.
Will start with your the little few positive points 👇🏼
✅ Location is amazing , the view from the room is absolutely overwhelming.
✅ Bellman Ahmed AbdelHamid, is very very very friendly, have such a beautiful smile and very helpful (the only person I saw helpful and smiling during my whole staying and very decent)
✅ Food from the room service very tasty and portions are perfect 👍🏼
And here comes all the negativity I faced and made me regret my choice 👇🏼
❌ Rooms smells very bad , there is no ventilation at all, even though we opened the terrace and sprayed the room with air fresheners and disinfectant but still the room smell awful, the smell came out from the carpet itself.
❌ Corridors smell are even worst ‼️ comparing to the price I paid , and hotel with your position you should have plasma in the corridors or remove such rotten carpets at least .
❌ Elevators absolutely slow , I wait at least 5 minutes to ride in ❗️
❌ You mentioned you have parking, which is a complete lie … you don’t have parking, they use limited spot at a garage for a tower which is not even close to the hotel, it’s like 100 meter away… plus it is with extra charge (which they didn’t mention at all) , doesn’t have direct access to the hotel ❗️and more over always crowded and you have to leave your keys or park it and never move it again ❗️and this is completely unacceptable and dishonesty from you cause my first question when I booked do you have a parking or not.
❌ Breakfast buffet is absolutely poor , for a price 2900 EGP per night , you must be kidding me . We didn’t pay such money for 2 plates of cheese and 2 plates of cold meat, and 5 hot trays only ‼️‼️‼️ Bakry station is very limited and not fresh , egg station is not clean and taste awful, can’t believe you can’t make omelette ❗️
❌ AC in the room is horrible, you can’t change the temperature at all and due to that I got a fever and cold .
❌ Stuff are completely inhumane and don’t smile at all, they are working completely off mood as if we force them to work… due to my fever I couldn’t go down for breakfast, I called them and asked to bring it up with extra charge 30 EGP as mentioned in the room services menu, they refused and said it’s a La card ❗️so I have to pay again with extra fee for a breakfast I already paid for it + I got sick from them in the very first place .
❌ Towels very cheep and ruined , not presentable at all… we booked for a suit and that what you got for me , seriously ❗️
❌ We ordered dinner from the menu , but we paid a whole different price than what is mentioned is the menu which is complete fraud for me .
By all means this is the worst staying in my whole life, it’s been 10 years since I visited Alexandria and you completely ruin it for me , make me sick and literally you steal my money , I paid 6K for services and quality no more than 600 EGP .
I don’t know how you get 4 stars , you really should work really hard on yourselves people .
Will never recommend your hotel at all and absolutely will never come back.
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