Dear Valued Guest Thank you for taking the time to write your experience and having you as a valued guest in our property. Appreciate your kind comment. Regarding the room it was a standard type see side view as your reservation. Returning to your records , was obvious that your concern that the room was lower floor as was no availability for high floor t. As no request from you for high floor was sent while the reservation to be a priority. As your collogue admired a same standard room but higher floor . Regarding staff , I think that all hotel staff tried to help , as you was Offred an upgrade & complimentary but you refused. F.O.M wanted to contact you but you refused so he contacted your collogue . So no chance was given from your side to achieve a satisfaction . Regarding room rate , it is similar to other 04 stars hotels across the see near by . Hope to welcome you back soon, meeting your kind expectations. Many Thanks, Plaza Management Team