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nehalafifi
Cairo, Egypt

Misleading pictures and unprofessional treatment. Not recommend

1.0 of 5 bubblesReviewed 10 Mar 2023
I arrived at the hotel to check in last Thursday. The condition of the room was very poor and nothing to do with the photos on the website. I asked to be moved to another room. I was transferred to a building under renovation and full of workers. They asked me to pay the difference for the room or book a higher class, with a difference of 1700 pounds per night. I asked to see the manager and he was not available and they did not solve my problem. I had to leave and book another hotel. Extremely unprofessional and the manner of treatment from the reception staff is very lack of taste and arrogance.
Date of stay: March 2023
Trip type: Travelled with friends
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Marketing at Paradise Inn Beach Resort El Maamoura, responded to this review
Responded 12 Mar 2023
Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management team .. Kindly provide us with your number.
Best Regards,
Online Marketing Team
#ParadiseInnHotels
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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17 - 22 of 165 reviews
Reviewed 1 November 2022

This hotel is not accessible as described. Don't get fooled by the photos on the website if you need a handicap room. Had trouble locking door. Limited dinner menu, and big cat problem on the premises.

Room tip: No comment.
Date of stay: October 2022
    • Location
    • Sleep Quality
    • Service
Thank anniemW9449EG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 15 November 2022

Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management team .. Kindly provide us with your number.
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2022

First off let me say a good portion of the staff were amazing, the staff on the bar and in the private beach were attentive and brilliant.

Check-in: On check in I was quized about my relationship with my partner, looked at with disgust and felt judged when I said we weren't married. I was quoted a specific rate which they changed on check in saying it was a new rate with no explanation and demanding I paid in dollars. The woman on reception "Mayar" I think, is full of her self and has an over inflated opinion of herself. She wasn't helpful or informative at all. Any questions I asked her was just sniffed at and ignored. We just wanted to get to our room and change so we paid and were told we had to be escorted.

Room: the room was clean but dated, no shower curtain so water went everywhere when you showered I had to ring twice to ask for new towels as we had one large towel in the room and 2 smalls both of which had to be used to stop the flood of water from the shower. The beds were comfortable but again dated and sheets showing signs of age.

Pool: hilarious, no grating around sides of pool so it's a fair chance you don't look and you break a leg. Signs said pool was open at 930 but had to wait most mornings for the pool guy to finish cleaning ended up watching a family getting shouted at for getting in at 1130 because he still wasn't done. Pool had several holes on the bottom which should have grate covers but are just black holes.

Beach: the only real saving grace of the whole place. Lovely beach area with loungers, beds, sofas and a great staff. Food from the sky yacht is decent and service is good. The water is full of wrappers and trash from the neighbouring hotels

Area: we went for a wander in al montazah and I asked reception for a pass which meant we wouldn't have to pay for tickets reception told me it would be fine with just our key. It was not fine. Had to pay for the tickets.

Check-out:

When checking out the same woman from before just bullied the other staff around, snatching pens and paper from her colleagues and showing little to no interest in customer service. Her colleagues were more Interested in how we would review the place verses how much we enjoyed our stay.

Bonus: I received a phone call the day after checkout demanding we pay more for our stay as they hadn't charged me enough even with the increase on my original quote.

I stayed here with my family 10 years ago and it was amazing. Sadly they've let it drop into disrepair and have hired some disrespectful staff.

Spend less time gossiping and telling people to review your hotel and actually spend some money on the place and you won't have to chase good reviews

Date of stay: September 2022
Trip type: Travelled as a couple
Thank adamdJ8672JS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 2 October 2022

Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management team .. Kindly provide us with your number.
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2022 via mobile

I spent there a day use on Wednesday where I really enjoyed my time on the pleasant clean beach with my family
The seating area is really nice
The personnel’s there are very cooperative and helpful
They served a welcoming fresh lemonade juice and fruits together with cold water bottles
They allow snakes
Will return soon insha ALLAH

Date of stay: July 2022
Trip type: Travelled with family
1  Thank aaaunis69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 27 July 2022

Dear Guest, we appreciate your positive feedback about #ParadiseInnBeachResortMaamoura. We're happy that you enjoyed your time and looking forward to seeing you again very soon
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022 via mobile

Your hotel/resort is the most beautiful I've ever experienced. Make it an 'adults only', double your price. Your new 'classy' guests will enjoy and respect the beauty and the serenty of your Paradise, children don't.

Buy the land next to your hotel create here the family area with 2 pools. Kids don't mind the surrounding, grown-ups usually do.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank FrLa36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 23 July 2022

Dear Guest, we appreciate your positive feedback about #ParadiseInnBeachResortMaamoura. We're happy that you enjoyed your time and looking forward to seeing you again very soon
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2022 via mobile

We enjoyed our stay, staff is so welcoming, food is great, pool is great and it is open till 11
And special thanks to Mr. Sherif Salama for his hospitality and amazing efforts to let us spend enjoyable time especially at Eid.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank seifelwakil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 19 July 2022

Dear Guest, we appreciate your positive feedback about #ParadiseInnBeachResortMaamoura. We're happy that you enjoyed your time and looking forward to seeing you again very soon
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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