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katbrowne84
London, United Kingdom

Chilled out and clean beach resort

5.0 of 5 bubblesReviewed 31 May 2019via mobile
This was a last minute booking by us and we're glad we did it! A quiet and pleasant resort with really friendly staff. It's definitely not a high end resort but if you're looking for a good pool, access to beach and beach bar, decent food & drinks and helpful staff then this is a good choice.
Date of stay: May 2019
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miladebeid, Marketing Department at Paradise Inn Beach Resort El Maamoura, responded to this review
Responded 1 Jun 2019
Dear Guest,
Warm greetings to you from Paradise Inn Beach Resort Maamoura,
On behalf of our management, we would like to thank you for your valuable time you gave us to describe your experience during your recent stay at Paradise Inn Beach Resort Maamoura, and all of our team is delighted to know that you enjoyed your vacation with us.
Your positive comments encourage us to continue improving our outstanding service, promising you that we will do our best to maintain our service level to be always at the top rank of the service quality rate.
We are looking forward to welcoming you back at Paradise Inn Beach Resort Maamoura.
Best regards,
Milad Ebeid
Paradise Inn Group
Marketing Department.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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33 - 38 of 165 reviews
Reviewed 20 April 2019 via mobile

I spent a night at the hotel for attending a conference.
The room was smelly and I found hair on the bed sheet!!! There is no kettle, tea or coffee in the room although you can find a mini bar with cold drinks but you will have to call the reception to know their prices as there was no price list in the room.
The rooms need major renovation. There is no room card, only a conventional key. The WiFi in the room was slow.
The breakfast is below average in terms of quality and quantity of food.
In my opinion there are lots of better hotels in Alexandria to try.

Date of stay: April 2019
Trip type: Travelled on business
1  Thank zemos777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miladebeid, Public Relations Manager at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 23 April 2019

Dear Guest,
On behalf of our management we would like to thank you for your feedback. We would like to apologize for your disappointing experience you had during your stay at Paradise Inn Beach Resort Maamoura, we have shared your comments with the entire team. Please note that the entire team at Paradise Inn Beach Resort Maamoura is doing its very best to constantly improve our standards of all services provided to our esteemed guests. Rest assured, that you will have a much better experience on your next vacation in our comfortable, relaxing Hotel.
Best regards,
Milad Ebeid
Paradise Inn Group
Marketing & PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2018

Good Stay for night. It was at summer so the pool was nice. The beach is amazing and sea breeze was the nicest. The breakfast buffet was average, it was mainly traditional egyptian food. In summary, it is not one of the best in Alexandria but it is ok for short stays.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Nadotravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 16 June 2022

Dear Guest, we appreciate your positive feedback about #ParadiseInnBeachResortMaamoura. We're happy that you enjoyed your time and looking forward to seeing you again very soon
Best Regards,
Online Marketing Team
#ParadiseInnHotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

I made booking from club world travel, first problem they said the room upstairs , no lift. i had old peoples with me , i told pls give a room down as there was empty rooms . they said NO , you must pay 600 egp per night to take down room. I paid 2400 with anger. after rude replies from reception peoples.
The rooms are full of aunts , not clean , we changed twice house keeping first day.
The pool they ask for extra 300 per person to use the pool, however my reservations contains two double person + child. But for every child they take money. they make me pay 900 for my childs freinds.
Also food is expensive , they only wish to buy foods from inside to make you pay more.
The sea is their own, very dirty , lots of rubbish inside, I said why don`t you clean they say bcs it will become dirty again.
I recommend not to go this one
لي تجربه سيئه فيه الصيف ده حجزت غرفة دبل عن طريق club world و لما وصلت ريسبشن قالي هتاخد اوده فوق رغم كان في اماكن تحت فاضيه كان معيا ناس كبيره في السن . و مفيش اسانسير لطلوع الدور اللي فوق و لازم تدفع ٦٠٠ ج في اليوم فرق علشان تنزل تحت اضطريت ادفع ٢٤٠٠ فرق . و بعدين لما جينا ننزل البيسين بيعدوا الاطفال كان معيا ٣ اطفال صغيرين دفعت ٣٠٠ لكل واحد رغم أن حاجز دبل مع child و صمم و دفعني و ثالثا الاود كلها نمل علي السراير و رابعا كل مره نجيب اكل مش عايزين يدخلوه و عايزين ننشتري اكل من المطعم جوه طبعا غالي جدا لكن صممت و دخلت بالاكل . بصراحه زودها و معامله زفت . علي

Room tip: choose down rooms on the pool
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank W_ghanem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 16 June 2022

Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management
Best Regards,
Online Marketing Team
#ParadiseInnHotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

The room assigned was very unclean, no towels, smelly and furniture is damaged. I requested to change the room to a one as described when booking, was assigned one not smelly, yet not clean and terrible noise from machines under it, could not sleep the 2 nights. The room was not as described when booked, no view, no balcony and payment was withdrawn from my credit for 1 night even before the cancellation free date. The 2nd night payment was withdrawn upon arrival before checking in. No WiFi in rooms or outside areas, very limited in the lobby. Very poor breakfast and food quality. Definitely a hotel not worthy and could not recommend or consider to visit!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Iman S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 16 June 2022

Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2018 via mobile

A piece of advice don’t ruin your journey by going to this horrible hotel..
Rude personnel, terrible old expensive rooms ( which by the way called deluxe rooms )
The moment i stepped into the room
Not even one towel
Dirty floor full of sand
No cups
Washroom door doesn’t lock !!!
The beach and thepool sitting area with only one waiter serving so start ordering your food 2 hours before you start starving
Wifi not working in any corner of the hotel
Just one key for each room ( does it make sense ?)
And the funny thing is that the management have no clue about the customer service
So if you have any problem don’t bother by asking to talk to the manager as of course the receptionist are just robots repeating what they were told to say !!!
I wouldn’t recommend this place to anyone as you will just spend big money and all you will get in return is frustration...
but i will recommend for the management to start taking customer service courses maybe maybeee they will be doing a better job and the hotel will be more busy
By the way ... the hotel was almost empty but upon check in they claimed that they only had deluxe rooms which is definitely more expensive..
good job at ripping you off 👍🏻👍🏻👍🏻

Date of stay: October 2018
1  Thank nesrines640
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nehad Ahmed, Owner at Paradise Inn Beach Resort El Maamoura, responded to this reviewResponded 16 June 2022

Dear Valuable Guest, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure our standards and your satisfaction as well, we'll definitely transfer your complaint to our management
Best Regards,
Online Marketing Team
#ParadiseInnHotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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