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very nice hotel with a beautiful location in "muntazah" which means park! it has a great view on the sea.. the services and the food was good .. the rooms were comfortable and the size were kinda big .. we enjoyed staying in this hotel and we dont mind if we come to Alexandria ,we will try it again!!
Date of stay: December 2023
Trip type: Travelled on business
Value
Location
Service
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Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this review
Responded 16 Jan 2024
Dear Guest
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The best hotel I have stayed in. The accommodation was wonderful, the cleanliness and the staff’s treatment were more than wonderful. Special thanks For the guest relation youana for the her help and welcome !
Date of stay: December 2023
Trip type: Travelled solo
Value
Location
Service
Ask Toaa Y about Helnan Royal Hotel - Montazah Gardens
Thank Toaa Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 2 January 2024
Dear Guest
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The staff was perfect , everything was organized , youana the guest relation manager was more than perfect. The breakfast is so delicious the view is perfect and the place is ever clean. It was overall great experience
Date of stay: December 2023
Trip type: Travelled with family
Value
Location
Service
Ask Sara G about Helnan Royal Hotel - Montazah Gardens
Thank Sara G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 30 December 2023
Dear Guest
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
best place to spend your holiday , it was a mix between calm & relaxation . excellent and clean rooms with a beautiful view , stuff were very helpful , food is really excellent , it was a great accomodation and won't be the last time to go.
Date of stay: December 2023
Trip type: Travelled solo
Value
Location
Service
Ask mohamed g about Helnan Royal Hotel - Montazah Gardens
Thank mohamed g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 29 December 2023
Dear Mr. Mohamed
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel was wonderful and the staff were very friendly and helpful, the food was fantastic, and really good experience and I enjoyed it, am sure i will go back again soon special thanks to the guest relation youana
Date of stay: November 2023
Trip type: Travelled with friends
Value
Location
Service
Ask Sohaila F about Helnan Royal Hotel - Montazah Gardens
Thank Sohaila F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 27 December 2023
Dear Miss Sohaila
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Very nice hotel, great view , great location, friendly stuff. Amazing sightseeing spots around the hotel like the gardens, montazah Palace, salmlek Palace ( closed ) but u can see them from outside or arrange a group visit for the Palace in advance
Date of stay: December 2023
Trip type: Travelled on business
Ask Ihab F about Helnan Royal Hotel - Montazah Gardens
Thank Ihab F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 27 December 2023
Dear Mr. Ihab
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
