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The hotel was wonderful and the staff were very friendly and helpful, the food was fantastic, and really good experience and I enjoyed it, am sure i will go back again soon special thanks to the guest relation youana
Date of stay: November 2023
Trip type: Travelled with friends
Value
Location
Service
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Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this review
Responded 27 Dec 2023
Dear Miss Sohaila
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Very nice hotel, great view , great location, friendly stuff. Amazing sightseeing spots around the hotel like the gardens, montazah Palace, salmlek Palace ( closed ) but u can see them from outside or arrange a group visit for the Palace in advance
Date of stay: December 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 27 December 2023
Dear Mr. Ihab
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This is a lovely little getaway spot in Alexandria. Off the busy streets , the Montazah Gardens are serene , green and beautiful. The area inside Muntazah gives off royal and luxurious vibes.
Overall the hotel is nice. The public areas are elegant and cozy. The sea view can be enjoyed everywhere on the property. The only place where you miss the feel of luxury is sadly inside the rooms . Furniture is dated and bathrooms are not refurbished.
Housekeeping lady is not the most helpful nor pleasant. But except her every member of staff is warm and welcoming and helpful. Front desk, guest relations, restaurant chefs, restaurant staff - all wonderful.
Breakfast buffet is enough - pastries are not the best - but overall it’s an acceptable breakfast. The breakfast room is modern and cozy overlooking the stunning ocean and pool views.
Room tip: Sea view rooms a must .
If you can afford it take high category rooms to compensate for lack of luxury in standard rooms.
Date of stay: December 2023
Trip type: Travelled with family
Ask syedahmed641 about Helnan Royal Hotel - Montazah Gardens
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 18 December 2023
Dear Guest.
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Excellent vacation It's not our first time and will not be the last. For sure, we will come again and again. The hotel has an amazing location, view, and excellent service with friendly staff members. The room was clean and comfortable as usual.
Date of stay: December 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 18 December 2023
Dear Guest.
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Very good staff , perfect rooms , perfect food ,nice location, nice style , perfect view , helpful room service , easy check in and check out . It was the first time to stay and not will be the last .
Date of stay: December 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 17 December 2023
Dear Guest.
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is very nice, it is very quiet, the view is amazing, the stuff is helpful once you ask for anything their response is fast, the quality of food is very good and there is a variety in the breakfast I really enjoyed my stay
Date of stay: December 2023
Trip type: Travelled with family
Value
Location
Service
Ask mostafa m about Helnan Royal Hotel - Montazah Gardens
Thank mostafa m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helnan Alexandria, Other at Helnan Royal Hotel - Montazah Gardens, responded to this reviewResponded 17 December 2023
Dear Guest.
I would like to present my sincere compliments and to thank you for choosing the Helnan Palestine Hotel for your stay in Alexandria and for taking your precious time to write your valuable comments to the hotel's management.
Our aim is to meet and exceed the expectations of our guests and provide the high level of standards for which Helnan Palestine Hotel is proud of and has become known for.
We hope that we will have an opportunity to be your host again during your next visit to Alexandria and to provide you with our usual level of service. Meanwhile, would like to avail ourselves of this opportunity to present our highest consideration for your good self.
Sincerely Yours,
Guest Relations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC