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İlke Alkan
Istanbul, Türkiye

An amazing hotel in Alexandria

5.0 of 5 bubblesReviewed 1 Jun 2024
I had an amazing experience with my family at this lovely hotel with my parents. Our room was beautiful, new and comfortable. The hotel was very hygenic and safe. The service was well, all of the team was professional and kind. The food quality was perfect, everything we tasted was delicious. Pool area, spa area, fitness center and other outlets of the hotel was enjoyable. I would definitely recommend you!
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this review
Responded 4 Jul 2024
Dear Valuable Guest,

Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope.

With my kindest regards
Aya Helmy
Quality Control Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,138)
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Traveller rating
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11 - 16 of 2,139 reviews
Reviewed 9 May 2024 via mobile

Im staying in Hilton Green Plaza Hotel. I went to main restaurant for dinner. Its name Alexandria. There is a lot of alternative. Whatever u want u choose and enjoy. I eaten seafood mix grilled. It was amazing. They knows how will make gril seafood.i wanna say to Mr. Ibrahim ( he is big chief in this hotel 🫶🏻) , and another chief Mr Hassan than u all meal it was great. After eating I changed my mood. It was perfect. And at the end i never forgot mr Omran he is kindly man. All the time he helping and given to advice about foods. Thank you for all person Hilton Green Plaza .

Date of stay: May 2024
Trip type: Travelled solo
Thank eray t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded 9 May 2024

Dear Valuable Guest,

Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope.

With my kindest regards
Aya Helmy
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2024

I wanna say thanks to all the stuff: helpful for anything I needed and always so kind. I won't forget any of them. I loved the big clean room, the pools, the rich breakfast. Location into the big shopping center made easy find anything I needed. Salam everybody Luisa italy

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank giuliayasmine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded 9 May 2024

Dear Ms. Giulia,

Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.

Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.

With my kindest regards
Aya Helmy
Quality Control Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2024

Elegant hotel, but oddly arranged, on one floor (2nd) circling around the inner courtyard of a shopping mall. Very friendly staff, huge lobby. My room was fairly warm, but there was a thermostat. Nice warm bed. Big bathroom with a tub and a shower. Very quiet rooms. I had to switch rooms b/c in the first one my internet did not work. The tech came, even replaced the router, but nothing worked. It worked in the lobby, and then in the other room (executive suite, which was very large). They offer breakfast but for an extra charge (ca. $10), so I did not try it out. The contrast between the elegance of the hotel inside and outside and the real life beyond the walled compound is startling. But there is nothing to do in that area. I ventured out for a walking tour of ca. 40 minutes, but came back, disgusted. Back to the luxury and cleanliness. Very odd.

Room tip: make sure you really know where you left the hotel and how to get back to it; the shopping mall below makes it all rather confusing.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Albrecht C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded 23 April 2024

Dear Valuable Guest,

Thank you very much for your comments on Tripadvisor. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.

With my kindest regards,
Aya Helmy
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

Thank you Hilton green plaza it was a great stay at your hotel I would like to thank Mr.waleed front office manager Mr Mohab Ms Yasmine guest relations supervisor Mr Nasser from room service Omar from main restaurant it was such a nice break fast you guys made my stay the best..thank u 😍

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nopy I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded 23 April 2024

Dear Valuable Guest,

Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.

Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.

With my kindest regards
Aya Helmy
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2024

After many stays in Hilton green plaza,I can say it’s the worst 5 stars hotel in Alex because of the behavior of the employees in it and mainly in the main restaurant every thing can be good after you pay tips for anyone you meet the smell of the rooms is not so good as the maintenance is under zero you can know that just you entered the hall of the room.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Omar A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aya Helmy, General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded 23 April 2024

Dear Valuable Guest,

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Trip Advisor.

We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards.

However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations.

Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable.

As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.

Kindest regards,

Aya Helmy
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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