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Haytham Y

Unprofessional Duty Manager

2.0 of 5 bubblesReviewed 4 weeks ago
I had a great day at the hotel until I had to confirm with three different shifts that I could use the hotel gym earlier than 10 am!
After three miscommunications either each shift, finally the duty manager speaks in a very unprofessional manner rejecting all three confirmations. What a poor performance of a staff member after a great experience.
Date of stay: January 2025
Room Tip: Don’t think about using the gym before 10 am which is absolutely ignorant especially that’s it’s...
Trip type: Travelled solo
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (1,747)
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1,747 results
Traveller rating
1,369
195
79
38
66
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Traveller rating
1,369
195
79
38
66
Show reviews that mention
All reviews sea view mohamed fawzy view is amazing stanley bridge rooms are clean nice hotel reception staff are special thanks house keeping mediterranean sea room service excellent location room view open buffet many thanks breakfast buffet mercure
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2 - 7 of 1,747 reviews
Reviewed 4 weeks ago

It’s a good sea side hotel and beautiful view all is good and break fast thank you all for every thing all is good room are very nice clean thank you all for help the stuff are very helpful location for the hotel sea view and very nice thank you all s

Date of stay: January 2025
Trip type: Travelled as a couple
Thank Arfat A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2025 via mobile

Booked 2 nights , I had an emergency after staying there for 2 hours and had to leave. The rooms are smelling real bad and old terrible furniture. They refused to refund the second night as any respectable hotel should do. True clear exploitation.

Date of stay: December 2024
Trip type: Travelled solo
Thank tamerrr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2024 via mobile

Well-located directly across the road from the Mediterranean Sea with panoramic views from many rooms. We had a two-bedroom executive suite. Fantastic! Comfortable. Luxurious with a large balcony that looked directly over the water. Friendly staff. Brilliant breakfast from the rooftop cafe with amazing views.

Date of stay: December 2024
Trip type: Travelled with friends
Thank Graham C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2024

Great stay! Clean, comfortable rooms, friendly staff, and a quiet atmosphere. The view of the Mediterranean Sea was stunning. The breakfast was amazing.The lobby is stunning and we have taken many pictures from there.Their service was excellent.Would definitely recommend!

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sasikumar k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2024 via mobile

The hotel is not like it used to be.
The breakfast was poor.
The staff’s attitude was cold, except for the reception team, who were polite.
The hotel is outdated and needs to be rebuilt from scratch.
The price is overpriced for a 4-star hotel, matching the rates of 5-star hotels.

Room tip: You can find higher-rated hotels at the same price.
Date of stay: January 2024
Trip type: Travelled with family
Thank mohamed16516
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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