In general the price is a bit high for the facility provided.
The cleanliness is average
And they ask me to pay money for extra water.
The location is acceptable.
The staff is good.
51 dollars without breakfast is too much for a such service. Many things need to be improved.
Dear Mr. Bashar
Thank you for your review regarding your recent stay in the Grand Plaza Hotel Smouha , A complementary bottle of water is placed in the room upon guest check in and any extra water can be ordered from room service with extra charge . Our prices is considered to be very competitive compared to 4 stars hotels in Alexandria also you can book the room including breakfast or on Half board basis. we wish you visit us again for a better experience
Mohamed Abdel Razzak
Quality & Guest Experience Manager
My overall experience at the Grand Plaza Hotel was very good, check-in and check-out was very smooth and pleasant, even at peak season. This Hotel's level of quality and service is easily comparable to much fancier hotels at much higher price points.
The place to stay is very wonderful, very good and very comfortable.
The room is very excellent. The bathroom is very good. There is good treatment and the general appearance is very good.
Happy New Year always, and I am happy to be among you.
I hope you are in continuous and wonderful development as I have seen
I thought it will be Horrible Hotel Starts From The Welcome Disk The Way Of Replay by (NO WORD) I Only Ask For A Good Room Cause I Had A Very Bad Experience Before, but every thing changes and stuff is amazing my rooms is clean if you don't feel Comfortable they will immediately moving you to another room with new view
They are trying to maintain the status of the hotel’s name and for it to be in a high position among its counterpart hotels surrounding them in Alexandria. It is also distinguished by its very reasonable price. ask for omar at the front disk
My experience was extremely disappointing and unpleasant. Despite charging $12 for an extra bed, they refused to accommodate my 8-year-old child. Instead, they suggested booking a separate room for the child. Dealing with such unaccommodating staff makes any leisure or business trip unnecessarily difficult and unpleasant. Will never come back to this hotel again.
Dear Guest :
we don't have any reason to reject a child with 8 years to stay with parents in their room since we do have children policy where by your kid from 6 years to 11.9 years can stay free accommodation. we have investigated and reviewed our log systems in regards of any issue related but we failed to identify. Please contact me for more clarification on my mobile 01280764806
Mohamed Abdel Razzak
Quality & Guest Experience Manager
