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Albrecht C
Tucson, Arizona

Decent hotel in an ugly part of Alexandria.

4.0 of 5 bubblesReviewed 5 Mar 2024
Hotel is located on the other side of Pharos University, and right next to a mosque. Keep that in mind if you are sound sensitive because of the early morning muezzin singing.
The area itself is ugly and not worth anything for tourists. The hotel has a fairly good lobby; staff very friendly and competent. Several elevators. My room was very spacious and equipped with everything I needed, incl. a fridge, coffee-tea maker, Bed was pleasant; I got a good night's sleep. Breakfast is included, which is typical Egyptian, with warm food (grilled veggies, refried beans, boiled eggs, goat cheese, a variety of breads, small danish, and some fruit. Outside, a cook prepares you an omelette, very nice. Wifi worked well in the hotel throughout. Clean hotel, a big plus for Egypt. Bathroom was roomy, with a shower. I would return there, if I had something to do in that area. It seems to be frequented by young local sport teams, but there was no noticeable noise from the inside.
Date of stay: March 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this review
Responded 17 Mar 2024
Dear Guest,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (131)
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All reviews hotel team green plaza nice location excellent hotel rooms are clean visit alexandria recommend this hotel cleanliness wifi hospitality
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11 - 16 of 131 reviews
Reviewed 25 February 2024 via mobile

Very nice rooms and bathroom in good condition (i.e. Western standards). The staff are efficient and friendly and booking in was very quick. The only problem I had was with trying to read in the room as the main lights are very weak.

The restaurant also had very efficient staff and there is a good working atmosphere amongst the team. The dessert to die for is "Om Ali" (mother of Ali), an Egyptian classic, with puff oastry, cream, almonds, raisins and pistacchio nuts. First time and we had 2 portions it tasted so good.

Date of stay: February 2024
Trip type: Travelled with family
Thank ivankP9451FP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 17 March 2024

Dear Guest,
it is delightful to read your kind review of your most recent stay, and It is a pleasure to see that in general you were happy with the services you received during your stay with us. And we so glad to hear you enjoyed your time. we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024 via mobile

The hotel staff are very professional and friendly the room was well cleaned , no hidden fees or taxes and I will go there again .
The reason for the booking was to make sure that my family can be near an international school to set for an exam so if this is your case as well then this hotel in Smouha is a very good option .

Date of stay: February 2024
Trip type: Travelled with family
Thank joss7676
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 17 March 2024

Dear Guest,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2024

Very bad experience. Money was taken from our rooms and when we reached out to the manager they kept ignoring us and they refused to show us the camera footage. Then the head manager talked to us in a really rude and unprofessional and we didn’t get our money back

Room tip: Not recommended
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank enastawheed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2024

We were very satisfied by the hotel’s service and it is really worth it to try . The rooms were very cleaned and well arranged. The hotel’s price added an extra edge in how this hotel is special . The reception team was doing very well answering all our questions . The staff-room was very professional and did their job well .

Date of stay: February 2024
Trip type: Travelled with family
Thank Youssef A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 6 February 2024

Dear Mr.Youssef,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2023

All services and facilities was offered.
The room is very clean,
The breakfast contained valiable choises.
The staff is kind and helful.
The hotel offed free WiFi service, boiler and free coffee and tea table in the room.
Prepaied parking is available.and the hotel is reachable in the city.

Date of stay: October 2023
Trip type: Travelled with family
Thank Titoact
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 24 December 2023

Dear Guest,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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