Excellent hotel for business trips and I think it's also very good for leisure. The staff is so friendly. The rooms are clean and tidy. Also, the location is unbelievable, albeit not looking at sea, but near to vital places. I recommend the grand plaza for most of business trips.
Dear Guest,
it is delightful to read your kind review of your most recent stay, and It is a pleasure to see that in general you were happy with the services you received during your stay with us. And we so glad to hear you enjoyed your time. we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
I had a highly disappointing experience at this hotel, and it ranks among the worst ones I have ever visited. The front office service was particularly poor, as I had to repeatedly ask them to fix various issues from the very first day, but they ignored my requests. Despite having a disability, they showed no consideration when I requested dinner to be served in my room. Furthermore, I was charged extra fees for delivery when I asked for breakfast or dinner in my room, even though I had already paid for half-board. There were several other problems that arose during my stay as well. In conclusion, I strongly discourage anyone from staying at this hotel and I intend to share my negative experience on travel review websites.
Dear Mr Ragys80,
Thank you for taking the time to write your feedback and bringing this matter to our attention. We Don't have any information about you .as we cannot reply to someone who is unknown to us and we cannot access any information about your stay.Let us know more details about your stay.
Regards,
Pros:
Room was very clean.
Staff were so friendly, cheerful and very helpful.
Cons.
The hotel needs to have a pool.
The view of the rooms is not the best.
My overall experience was pleasant and I enjoyed my stay.
Dear Guest,
I would like to thank you for taking the time to submit a review concerning your recent experience at Grand Plaza Somuah Hotel and sharing your comment at our hotel Trip Advisor page.
We are so happy with all what you have mentioned and will certainly pass it to our team members who will be proud and excel more efforts for service excellence.
Looking forward to welcoming you back at your soonest for another memorable stay at our hotel.
Sincerely,
The room was very clean and as I expected. The staff is very friendly and responsive. It was a very clean 2-bed room, with a mini fridge, air conditioner, kettle with coffee and tea bags. The bathroom was very clean and spacious.
Dear Guest,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
Extreme bad experience.. poor and un behaved staff they don't know how to treat guests in a polite way .. starting from the parking to the manager ... first and last time to enter this miserable hotel .
Dear Guest,
We Don't have any information about you .as we cannot reply to someone who is unknown to us and we cannot access any information about your stay.
Regards,
