The room was very clean and as I expected. The staff is very friendly and responsive. It was a very clean 2-bed room, with a mini fridge, air conditioner, kettle with coffee and tea bags. The bathroom was very clean and spacious.
73
27
10
3
18
Relax40458168964
A pleasant experience
Review of The Grand Plaza Hotel Smouha
Reviewed 2 Jul 2023
Pros:
Room was very clean.
Staff were so friendly, cheerful and very helpful.
Cons.
The hotel needs to have a pool.
The view of the rooms is not the best.
My overall experience was pleasant and I enjoyed my stay.
Date of stay: July 2023Room was very clean.
Staff were so friendly, cheerful and very helpful.
Cons.
The hotel needs to have a pool.
The view of the rooms is not the best.
My overall experience was pleasant and I enjoyed my stay.
Room Tip: Expect a friendly staff and do not expect an excellent room view.
Trip type: Travelled soloValue
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this review
Responded 1 Aug 2023
Dear Guest,
I would like to thank you for taking the time to submit a review concerning your recent experience at Grand Plaza Somuah Hotel and sharing your comment at our hotel Trip Advisor page.
We are so happy with all what you have mentioned and will certainly pass it to our team members who will be proud and excel more efforts for service excellence.
Looking forward to welcoming you back at your soonest for another memorable stay at our hotel.
Sincerely,
I would like to thank you for taking the time to submit a review concerning your recent experience at Grand Plaza Somuah Hotel and sharing your comment at our hotel Trip Advisor page.
We are so happy with all what you have mentioned and will certainly pass it to our team members who will be proud and excel more efforts for service excellence.
Looking forward to welcoming you back at your soonest for another memorable stay at our hotel.
Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (131)
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73
27
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18
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All reviews hotel team green plaza nice location excellent hotel rooms are clean visit alexandria recommend this hotel cleanliness wifi hospitality
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24 - 29 of 131 reviews
Aboelhamd A
Dublin, Ireland
1
Date of stay: June 2023
Ask Aboelhamd A about The Grand Plaza Hotel Smouha
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 1 August 2023
Dear Guest,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherine A
1
Extreme bad experience.. poor and un behaved staff they don't know how to treat guests in a polite way .. starting from the parking to the manager ... first and last time to enter this miserable hotel .
Date of stay: June 2023
Ask Sherine A about The Grand Plaza Hotel Smouha
Thank Sherine A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 1 August 2023
Dear Guest,
We Don't have any information about you .as we cannot reply to someone who is unknown to us and we cannot access any information about your stay.
Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Culture01361465333
1
Everything was perfect..Hospitality, cleanliness of the rooms and how comfy it is and people are very friendly and helpful and there’s a good parking too and the location in center of smouha is also amazing
Date of stay: June 2023
Ask Culture01361465333 about The Grand Plaza Hotel Smouha
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 1 August 2023
Dear Guest,
it is delightful to read your kind review of your most recent stay, and It is a pleasure to see that in general you were happy with the services you received during your stay with us. And we so glad to hear you enjoyed your time. we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FRALISE
1511
Loved our stay at the Grand Plaza Hotel in Alexandria. The Hotel staff is very friendly and keen to assist with anything they can. Breakfast was amazing with the staff preparing special treats each morning. The Hotel is quite central in Alexandria as well so going to any sites is easy. It's also within walking distance from the green plaza mall with a lot of nice restaurants and shops
Date of stay: April 2023
Ask FRALISE about The Grand Plaza Hotel Smouha
1 Thank FRALISE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 7 May 2023
Dear Guest,
I would like to thank you for taking the time to submit a review concerning your recent experience at Grand Plaza Somuah Hotel and sharing your comment at our hotel Tripadvisor page.
We are so happy with all what you have mentioned and will certainly pass it to our team members who will be proud and excel more efforts for service excellence.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Looking forward to welcoming you back at your soonest for another memorable stay at our hotel.
Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Giovanni S
2
Excellent hotel
The room was clean and spacious.
Very comfortable bed.
The breakfast is very rich of food.
In the lunch you can choose: pasta, chicken, salad and tipical Egyptian specialities.
Nice location at a great price.
Very attentive hotel staff
Date of stay: April 2023
Ask Giovanni S about The Grand Plaza Hotel Smouha
Thank Giovanni S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Plaza Hotels, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 26 April 2023
Dear mr Giovanni,
It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay as enjoyable as ever.
It is a pleasure to see that in general you were happy with the services you received during your stay with us.
we aim to improve the level of services that our guests receive, and in today’s world this is essential.
Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC