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Mohamed M

Great accomodation

Review of Aifu Resort
5.0 of 5 bubblesReviewed 7 Jun 2021
Excellent accomodation specially the view, room service, the staff and restaurant.
Hope to repeat it but after corona virus has been ended to enjoy the summer their at aifu resort.

Thanks Aifu Resort.
Date of stay: June 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this review
Responded 28 Jun 2021
Dear Mr. Mohamed,
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know. Also, we'd like to offer you a discounted deal on our upgraded product. Please reach out to us on 01002956544 and we can discuss it further.
Sincerely Yours,
Ebrahim Hassan
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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26 - 31 of 153 reviews
Reviewed 6 June 2021

I was lucky to throw my engagement party at their roof, starting from the professional and decent contract manager "Mr. Nabil" to the amazing landscape view and the cozy environment, we were blessed to have a PERFECT NIGHT 🔥😍🥰

Date of stay: June 2021
Trip type: Travelled with family
1  Thank phmetwalli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 28 June 2021

Dear Valuable Guest,
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know. Also, we'd like to offer you a discounted deal on our upgraded product. Please reach out to us on 01002956544 and we can discuss it further.
Sincerely Yours,
Ebrahim Hassan
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

The resort has a very nice overview of the park and the Mediterranean, the furniture is ok but the bathroom is in dire need of updating, the open buffet breakfast is very bad not only the problem of lack of variety in varieties but also the main varieties do not exist, The swimming pool needs heating because of its location that has good temperature most of the time.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank Kareemkhaled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 28 June 2021

"Dear Mr. Kareem,
we would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 01002956544 or you can email us at reservation@aifualex.com. Mrs. Nardin, our Reservation Manager will be taking care of you personally, He should be reaching out to you shortly and we hope to find a solution that makes you smile.
AIFU Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2019

nice hotel with good food and swimming pool unless it is need to fix it again because it is in bad condition, the staff was ok but the lady in lobby in cheak in more than great , it was ok as a total .

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank Hossamtanahi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 28 June 2021

Dear Mr. Hossam,
Thanks for taking the time to share your prestigious opinion on AIFU Resort with other Guests We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2019 via mobile

The worst treatment you’ll ever see in your life, you’ll feel that they pay you to stay there, if you went there you’ll regret, the receptionists, front desk guy(with glasses) and the whole staff are very very very rude, this can never be an hotel not even a motel, someone should complain them to the ministry of tourism!

Date of stay: July 2019
Trip type: Travelled on business
1  Thank 218basemk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 28 June 2021

"Dear Mr. Basem,
we would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 01002956544 or you can email us at reservation@aifualex.com. Mrs. Nardin, our Reservation Manager will be taking care of you personally, He should be reaching out to you shortly and we hope to find a solution that makes you smile.
AIFU Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2019

Good:
- Nice newly refurbished pool. Very clean pool area and lifeguards on duty during open times. Provide pool towels and ample sun beds even during peak periods.
- Very big sized rooms (but also have smaller rooms) - we booked 2 different types. Clean enough, but could improve.
- Across Montazah palace with good views of palace and sea + sunset
- Very comfortable beds + hot water through out.
- Have a changing /locker room with hot showers if you have a slightly late check out but no availability to extend. This is a good +++
- Supermarket next door, pharmacy and a restaurant just at the doorstep.
- Close to (paid) beach area which is less busier than central areas.
- Free and good wifi speeds

The not so good...
- Very dated rooms and old furniture (but this is common in Egypt even at some 5* properties). Given it is a 3* and for the price paid this is acceptable to me. Some updating of rooms and furniture, this resort could probably charge 3X what they do now.
- Bathroom in bigger room a bit small, in smaller room it was the opposite!
- Breakfast is very limited selection (tang juice), egg station. Some food items can run out towards the end of breakfast time so try to get there early.
- Strict about check out time (explained they were busy) but allowed us to continue to use the pool area for an extra hour which was nice of them. The reception did ask to confirm though when we were planning to leave.
- Good food when ordered however be careful not be overcharged. Again it has been my common experience in Egypt so check your receipts even if it is in Arabic!
- Few staff speak English, restaurant staff do not so can be a bit of an issue. Reception staff speak English,
- Front parking a bit messy for pick and drop (5 mins free or 15 mins free if you get a hotel voucher from reception), But they have their own parking at the back of the hotel.
- A fair distance from central Alex and still very busy area and can be a bit noisy, but I still managed to sleep through all the train sounds and beeps. After all you are in Alexandria so enjoy the hustle and bustle of this town.

Room tip: Try get the rooms facing Montazah or at least with a balcony.
Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank UB_Kenya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

Dear Valuable Guest,
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know. Also, we'd like to offer you a discounted deal on our upgraded product. Please reach out to us on 01002956544 and we can discuss it further.
Sincerely Yours,
Ebrahim Hassan
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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