We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Basem K
Cairo, Egypt

DISASTER!

Review of Aifu Resort
1.0 of 5 bubblesReviewed 13 Jul 2019via mobile
The worst treatment you’ll ever see in your life, you’ll feel that they pay you to stay there, if you went there you’ll regret, the receptionists, front desk guy(with glasses) and the whole staff are very very very rude, this can never be an hotel not even a motel, someone should complain them to the ministry of tourism!
Date of stay: July 2019
Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Ali, Guest Services / Front Office at Aifu Resort, responded to this review
Responded 28 Jun 2021
"Dear Mr. Basem,
we would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 01002956544 or you can email us at reservation@aifualex.com. Mrs. Nardin, our Reservation Manager will be taking care of you personally, He should be reaching out to you shortly and we hope to find a solution that makes you smile.
AIFU Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Exterior
$204
Get rewarded with One Key
  • Expedia.com
    $205
  • Trip.com
    $205
  • Booking.com
    $204
3.6 km from Aifu Resort
Pool
Outdoor pool
$122
  • Hotels.com
    $158
  • Agoda.com
    $104
  • Expedia.com
    $164
7.6 km from Aifu Resort
Restaurant
Room service
$139
Fully refundable
Go to your Happy Price
  • Trip.com
    $181
  • Hotels.com
    $176
  • Expedia.com
    $176
8.3 km from Aifu Resort
Breakfast included
Pool
$289
Fully refundable
No prepayment needed
Get rewarded with One Key
  • Trip.com
    $177
  • Booking.com
    $115
  • Expedia.com
    $290
8.5 km from Aifu Resort
Pool
Outdoor pool
$262
Fully refundable
  • Booking.com
    $250
  • Trip.com
    $201
  • Expedia.com
    $261
14.1 km from Aifu Resort
Free Wifi
Restaurant
$134
  • Hotels.com
    $123
  • Vio.com
    $102
  • Expedia.com
    $127
6.1 km from Aifu Resort
Free Wifi
Beachfront
$28
Fully refundable
  • ZenHotels.com
  • Vio.com
14.2 km from Aifu Resort
Free Wifi
View from our window
$50
  • Priceline
    $50
  • Agoda.com
    $41
  • Booking.com
    $48
14.8 km from Aifu Resort
Free Wifi
$50
Fully refundable
No fees just great deals
  • StayForLong
    $60
  • Booking.com
  • eDreams
1.5 km from Aifu Resort
Free Wifi
Restaurant
$34
Fully refundable
  • Agoda.com
    $34
  • Vio.com
    $34
  • eDreams
13.9 km from Aifu Resort
Free Wifi
Beachfront
View more hotels in Alexandria
Reviews (153)
Filter reviews
153 results
Traveller rating
50
40
21
22
20
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
50
40
21
22
20
See what travellers are saying:
Selected filters
Filter
Updating list...
30 - 35 of 153 reviews
Reviewed 10 June 2019

Good:
- Nice newly refurbished pool. Very clean pool area and lifeguards on duty during open times. Provide pool towels and ample sun beds even during peak periods.
- Very big sized rooms (but also have smaller rooms) - we booked 2 different types. Clean enough, but could improve.
- Across Montazah palace with good views of palace and sea + sunset
- Very comfortable beds + hot water through out.
- Have a changing /locker room with hot showers if you have a slightly late check out but no availability to extend. This is a good +++
- Supermarket next door, pharmacy and a restaurant just at the doorstep.
- Close to (paid) beach area which is less busier than central areas.
- Free and good wifi speeds

The not so good...
- Very dated rooms and old furniture (but this is common in Egypt even at some 5* properties). Given it is a 3* and for the price paid this is acceptable to me. Some updating of rooms and furniture, this resort could probably charge 3X what they do now.
- Bathroom in bigger room a bit small, in smaller room it was the opposite!
- Breakfast is very limited selection (tang juice), egg station. Some food items can run out towards the end of breakfast time so try to get there early.
- Strict about check out time (explained they were busy) but allowed us to continue to use the pool area for an extra hour which was nice of them. The reception did ask to confirm though when we were planning to leave.
- Good food when ordered however be careful not be overcharged. Again it has been my common experience in Egypt so check your receipts even if it is in Arabic!
- Few staff speak English, restaurant staff do not so can be a bit of an issue. Reception staff speak English,
- Front parking a bit messy for pick and drop (5 mins free or 15 mins free if you get a hotel voucher from reception), But they have their own parking at the back of the hotel.
- A fair distance from central Alex and still very busy area and can be a bit noisy, but I still managed to sleep through all the train sounds and beeps. After all you are in Alexandria so enjoy the hustle and bustle of this town.

Room tip: Try get the rooms facing Montazah or at least with a balcony.
Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank UB_Kenya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

Dear Valuable Guest,
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know. Also, we'd like to offer you a discounted deal on our upgraded product. Please reach out to us on 01002956544 and we can discuss it further.
Sincerely Yours,
Ebrahim Hassan
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2019

The hotel is only a short walk from El Mandara train station, which has frequent services between Alexandria and Abo Qir. Unfortunately, that's also one of the problems - the noise from trains! The noise from traffic was just as bad.

The room itself was quite large and the bed was comfortable, but it took a long time to get to sleep with all the noise from outside. The TV was at an odd angle, so I couldn't watch it while in bed. The shower was a bit small.

The breakfast buffet was fine and the service was quite good.

Date of stay: April 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank verybulk2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

"Dear valuable guest,
we would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 01002956544 or you can email us at reservation@aifualex.com. Mrs. Nardin, our Reservation Manager will be taking care of you personally, she should be reaching out to you shortly and we hope to find a solution that makes you smile.
AIFU Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2019

Though it is an old hotel, the rooms are large and comfortable. The bathroom had some plumbing issues.

It is close to Montazah gardens but is pretty far away (12-13 km) from 'downtown'
Alexandria (though one can get there easily/inexpensively using the microbuses, else be prepared to haggle with Taxi drivers to get there and back).

Wifi is ok but one has to log in every time which makes it a cumbersome process.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
2  Thank peripateticously
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

Dear Valuable Guest,
Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2018 via mobile

The Hotel is situated opposite to Montazah Gardens with a side view 2 the Sea.
Our check in was good and smooth .
Room was spacious , sheets were clean .
The standard is ok for a 3 stars Hotel.
Car Parking is quite far from the hotel entryway
Breakfast was okay, its already winter season so I cannot really judge the pool or other services.

Date of stay: November 2018
Trip type: Travelled with family
2  Thank 508raedk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

Dear Valuable Guest,
Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2018 via mobile

Staff are not friendly at all especially the front desk guy
Bedsheets are not clean
Too noisy
I reserved a single room with a crown bed from the website but they said it's not available after I were there and they asked me to cancel it because if they do it they will be punished but if I do it I will be charged for 20$ !!!

Date of stay: October 2018
Trip type: Travelled solo
Thank AhmedS16248
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebraheem Hassan Abdul Aal Ali, Guest Services / Front Office at Aifu Resort, responded to this reviewResponded 5 July 2021

"Dear valuable guest,
we would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us at +201002956544 or you can email us at reservation@aifualex.com. Mrs. Nardin, our Reservation Manager will be taking care of you personally, she should be reaching out to you shortly and we hope to find a solution that makes you smile.
AIFU Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews