We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (329)
Filter reviews
329 results
Traveller rating
229
72
19
7
2
Traveller type
Time of year
LanguageAll languages
More languages
229
72
19
7
2
Show reviews that mention
All reviews villa odak piano bar adriatic sea palm terrace stone patio roman bath hotel restaurants are beautiful hotel roped off swimming area room service one evening hotel is newly renovated single duvets water leaking within close walking distance old city old wing four seasons
Filter
Updating list...
25 - 30 of 329 reviews
Reviewed 4 weeks ago via mobile

A clean reception area with pleasant porters although reception staff were efficient not all that welcoming
Our room wasn’t ready so lunch and reception were offered on the delightful terrace
Not so delightful was the extremely overpriced menu!!!!
The food was ok but not exciting
I did think on arrival at a superior hotel a drink if juice or similar would be offered
The position of the establishment was good being a short walk from the old town
Checkout was efficient but again quite cold which was unlike other service staff we encountered throughout our cruise and in Split
I’m not sure as a holiday hotel I would recommend this place and I certainly don’t envisage children being welcomed

Stayed: September 2018, travelled as a couple
1  Thank Hyacinth_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this reviewResponded 2 weeks ago

Dear Hyacinth_12
Thank you very much for choosing Hotel Excelsior and taking your time to share your experience. We have noted all you comments. We are happy that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.
Kind regards,
Matea Brnin
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel is amazing. The best location. Fabulous rooms. Ivica picked us up at the airport €50 . He made the 30 min ride pleasant with great recommendations . We requested him on the ride back to the airport.
Even thought we were only at this hotel for two days, Ema -concierge , went above and beyond to help us our transfers on the ferry for Hvar, korcula and brac. She was so helpful and friendly. She also made reservations for us at Nautika, restaurant 360 and Victoria. She’s amazing!
Petar is a reservations agent who is my hero for helping me navigate an error I made. We forgot our flight was an overnight flight and I booked their sister hotel Grand Villa Argentina for the wrong night. After a month and a half of trying to change it with out a loss of $450 he was able to move our reservation at Grand Villa Argentina to our final night in Dubrovnik .

Katija ,the other reservation agent , was absolutely TERRIBLE ! She was nothing but rude and difficult. She should find a different job and work for another hotel chain because she isn’t up to the high standards of Adriatic Luxury Hotel chain.

Stayed: September 2018, travelled as a couple
Thank 2012vacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this reviewResponded 3 weeks ago

Dear 2012vacationer,
Thank you very much for choosing our Excelsior hotel for your stay and taking time to post all your positive comments.
We are pleased to hear that you enjoyed your stay in our Excelsior hotel.
It was nice to hear that the staff in our hotel exceeded your expectations. Your compliments regarding them will help us in our ongoing efforts to improve our service, because our goal is to make sure that our guests stay will be relaxing, enjoyable and unforgettable, from the first moment until the end of their stay.
Thank you once again for staying with us, and we hope to be your hosts again in the future.
Kind regards
Matea Brnin
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Fantastic hotel. Great location. Excellent service without being stuffy. Highly recommended. Not cheap but you get what you pay for. Would probably go in May or June on next visit to avoid the crowds from the cruise ships in the old town.

Stayed: September 2018, travelled as a couple
Thank Melvyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this reviewResponded 3 weeks ago

Dear Melvyn,
I would like to thank you for taking time to write a review of the hotel Excelsior. It is a great pleasure to read that you are satisfied with your stay in general.
Thank you once again for staying with us, and we hope to be your hosts again in the future.
Kind regards
Matea Brnin
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

We spent three days in Dubrovnik as part of our 10 day trip in Croatia and 4 days in France. At this hotel, Rooms are clean, bed is comfortable, pillows are great, service is amazing. Close to the main shops and restaurants and the old town.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ali K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this reviewResponded 3 weeks ago

Dear Ali K,
Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.
Kind regards
Matea Brnin
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

We stayed for three nights in an Executive Suite at the beginning of Sept. This hotel is spectacular! The standard of their staff is exceptional with everyone going out of their way to accommodate you.
The rooms have the most amazing views and there is nothing about the hotel or the staff that we could fault. We dream to go back!!!!!!!

Stayed: September 2018, travelled as a couple
Thank lovetotraveldotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this reviewResponded 3 weeks ago

Dear lovetotraveldotcom,
Thank you for choosing our Hotel Excelsior for your holiday in Dubrovnik and writing such a positive review about our hotel! I am glad that your holiday in our hotel was very special and that you were happy with your stay with us.
We are delighted to hear you want to come back again and we are looking forward to accommodate you in future!
Kind regards
Matea Brnin
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews