Beautiful lobby and modern dining area, bar and rooms. The registration staff were very pleasant and helpful as were the dining/bar staff. Very easy check-in. The rooms felt comfortable and roomy and were clean. Our request for a feather free room was not met but housekeeping quickly took care of our request. The bed was firm but comfortable. Our 6th floor view was not good, looking out toward several old apartment buildings. But the view from the inviting infinity pool was amazing!

Upon returning to our room at 6 pm the second day, our room had not been cleaned. Around 8 pm after 2 calls to the front desk, housekeeping came to clean the room. As late as it was, we just asked for towels and replacement of bottled water. Shortly after that, we were pleasantly surprised when the manager called, apologized and sent some macarons for our inconvenience. Housekeeping was inconsistent in replacing the coffee supplies and bottled water during our 5 day stay.

Upon departure, our bill was wrong, charging us for a daily breakfast and beverages that were supposed to be included in the Sip Back & Relax package. The manager made the changes, I signed and closed the bill. 30 minutes after our departure I noticed a $43.48 charge to our credit card. When we got home, we got an email with an attached invoice but when the document was opened there was no detail about charges. We called the hotel and were told a new document would be sent and unauthorized charges removed. We are still waiting and will call again in the morning.
All in all, the hotel was beautiful, the staff friendly and buffet food good. But because of the housekeeping and questionable billing, we would not stay here again.

Please note if you stay here, there is a tour guide named Miguel Espino that will greet you daily to offer his help with travel/tours. Don't use him. We agreed on travel to the airport the night before. When he had not shown up, we called him and it sounded like he just woke up. Luckily we got to the airport on time using an Uber.

Disappointing. I had stayed at this hotel several times before, but I don't think I will ever return to this or any Marriott again. I had three reservations for myself and some visiting friends around the same time (April-May). One of the reservations was a Reward night. Eleven days after staying, I noticed they only gave me points on their loyalty program for one reservation. I completed their Missing Stay form and they responded that due to their "new" policy they would have to remove the Reward night if I wanted them to give me points for the two longer stays. If true, that's a senseless policy, but nonetheless, I told them to proceed. They deducted the stay from my records but never credited my account with the points. Instead they re-sent me the original email response to my Missing Stay report, asking me again to give up the Reward night. That's OK, Marriott Bonvoy. Keep it. I forgive and move on.

Flies while having breakfast, air conditioner did not work, had to fight o get new room, smelly carpets, this is a rat hole with poor maintenance and uncaring management. We booked with beakfast included, they said we did not, had to contact booking.com to prove we did, fimally they recognized it even thou we had printed our reservation which clearly stated bkfst was inclkuded.