Disappointing. I had stayed at this hotel several times before, but I don't think I will ever return to this or any Marriott again. I had three reservations for myself and some visiting friends around the same time (April-May). One of the reservations was a Reward night. Eleven days after staying, I noticed they only gave me points on their loyalty program for one reservation. I completed their Missing Stay form and they responded that due to their "new" policy they would have to remove the Reward night if I wanted them to give me points for the two longer stays. If true, that's a senseless policy, but nonetheless, I told them to proceed. They deducted the stay from my records but never credited my account with the points. Instead they re-sent me the original email response to my Missing Stay report, asking me again to give up the Reward night. That's OK, Marriott Bonvoy. Keep it. I forgive and move on.

Flies while having breakfast, air conditioner did not work, had to fight o get new room, smelly carpets, this is a rat hole with poor maintenance and uncaring management. We booked with beakfast included, they said we did not, had to contact booking.com to prove we did, fimally they recognized it even thou we had printed our reservation which clearly stated bkfst was inclkuded.

The best staff of any hotel anywhere. Diego at the front desk was like a model for customer service. He literally helped with everything. He even help me get my SIM card operating. Housekeeping came everyday and did a decent job. This is my second time staying at this hotel, so I've gotten to appreciate the location a little better than my first. Warning: there is a hoard house next door. It looks like a family diner, but it's a whorehouse.

Free convenient safe parking. Fantastic rooftop pool. I love the view from my room. Beds were not especially comfortable. They felt like cheap IKEA beds. Climate control in the room worked great.

Close walk to a nice Starbucks and plenty of eating establishments. One of the best places I've eaten in Panama City is right outside the front door on the left. Remember, whorehouse on the right facing out the door. Great little restaurant on the left. The only problem I had with my stay, and the main reason I relocated to another downtown hotel, the gym is terrible. Broken equipment. No sign of imminent repair.