Flies while having breakfast, air conditioner did not work, had to fight o get new room, smelly carpets, this is a rat hole with poor maintenance and uncaring management. We booked with beakfast included, they said we did not, had to contact booking.com to prove we did, fimally they recognized it even thou we had printed our reservation which clearly stated bkfst was inclkuded.
The best staff of any hotel anywhere. Diego at the front desk was like a model for customer service. He literally helped with everything. He even help me get my SIM card operating. Housekeeping came everyday and did a decent job. This is my second time staying at this hotel, so I've gotten to appreciate the location a little better than my first. Warning: there is a hoard house next door. It looks like a family diner, but it's a whorehouse.
Free convenient safe parking. Fantastic rooftop pool. I love the view from my room. Beds were not especially comfortable. They felt like cheap IKEA beds. Climate control in the room worked great.
Close walk to a nice Starbucks and plenty of eating establishments. One of the best places I've eaten in Panama City is right outside the front door on the left. Remember, whorehouse on the right facing out the door. Great little restaurant on the left. The only problem I had with my stay, and the main reason I relocated to another downtown hotel, the gym is terrible. Broken equipment. No sign of imminent repair.
Dated rooms that could stand an update. Comfy bed but little else to rave about considering this is a Marriott property. Great city location is a plus. Check in took forever and bar service was about the worst I have encountered. 35 minutes to get 3 drinks and we were the only customers.
Thank you for taking the time to let us know about your experience while staying with us. Your experience at the hotel is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all our team to ensure the necessary guidelines are in place and reviewed to prevent this issues from occurring in the future.
I hope you choose to stay with us again when your travels bring you back to the area.
WONDERFUL hotel. I didn't know what to expect, and booked this hotel without reading reviews. I was very happy!! Hotel looks brand new - everything is updated and looks fresh. Staff is wonderful. We arrived well before check-in time, and were given a room right away. The AC Hotel's location was great - safe, lots of local food places to walk to. I will definitely be staying here again next time I'm in Panama!
I was here with a friend just for some get away time. Hotel and staff were great. Only thing was that there was no notice on the pool being closed for renovations the entire time of our stay. Alex in the bar and restaurant gave outstanding customer service with a smile. He really made staying here worthwhile.
