I was here with a friend just for some get away time. Hotel and staff were great. Only thing was that there was no notice on the pool being closed for renovations the entire time of our stay. Alex in the bar and restaurant gave outstanding customer service with a smile. He really made staying here worthwhile.

Stay at the hotel for 6nights 7days in this stay the service the first day we arrive was great we then decided that instead of goin out to eat we would end in on nights worst mistake everrr the nxt two nights we had was horrible we then decided nope let’s go out and eat instead of spending our money here the waiter seems not interesting in nothing we was telling him from taking our order to getting us our drinks to getting our bill nothing he got correct and from there it went down hill….. staff attitude was horrible in the evening part , for breakfast the two ladies tht work was pleasant…. In my stay there two bags I bought was taken from the room with other things them thought was garbage went down stair to front desk to find out where them take the garbage cause them took up my bags the guy that was there seems lost, he then went to the supervisor told her she then went back where the garbage does go send back pictures with two garbage bags that was taken out the room but not the third one that contained the bags I bought … in all this I got the run around until the supervisor then tell me I have to wait until the general manager comes in the next day…. I waited until the next day went down stairs to talk to the manger whom name is Andres Rodriguez we talk I give him the receipt of the cost of my bags he then told me ge would do an investigation and get bck to me by 3 o’clock the same day I waited and waited till 4 still nothing I then went back to find out what’s goin on front guest give me a form to filled out what happened that I did , Andres then came down stair tell me I would be refunded my money r they can give me a gift card to go back to the store I then told him I can’t get no gift card as I’m leaving early the next morning he them told me give him my bank information that I did he seems polite and acted as if he was goin to help he also give me his email I msg him a day after he said the money was goin to be on which it never get put on I’ve email him after he told me they have an issue with bank he them told me he’s working on it …. This is 2weeks now and still nothing e-mail him and no reply back this place really isn’t a good place to stay horrible to alllll