This hotel offered a convenient location and comfortable room, but what we really loved about this property was the kind and attentive staff. Beginning with check in, every staff member we met at this hotel couldn't have been nicer. Great welcome gift for platinum members and awesome pool too. We'd stay here again.
Not what I excepted for a AC Marriott. I requested a city view, what I received was a view of a back of a building. The room I would rate a 1 or 2. First time I had a room with no bathroom doors. If I was traveling alone there would not be a problem but it should have been stated because I would have stayed somewhere else. The breakfast or so called breakfast is more of a you would expect in a Low end hotel. Very disappointing. The staff was very very first class. Now if you are a single guy this is a great place. There is a place 50 feet away which has over 100 girls to pick up each night.
No housekeeping service during our 2 night stay and bars were seldom staffed. The biggest negative was no bathroom door and glass see thru doors for shower & toilet. Absolutely no privacy,
The rooftop pool & hot tub were very nice and the customer service in lobby was really good. Tatiana was very helpful during our stay.
The first night of our stay on the Bonvoy elite floor we were woken up about 2 a.m. with a loud bang - the bathroom ceiling fell in and water was dripping from the walls soaking the entire floor. We were moved to another room which seemed very poorly maintained. The light socket in the bathroom was exposed and their were holes in the wall that were covered with just a thin layer of wallpaper. There was electric humming noises and ants in the bathroom. The floor had soft spots or holes that had been covered with linoleum. Front desk staff were nice but never responded to my request to speak with management about the ceiling. After the stay three weeks ago I emailed twice before reviewing and still no response.
It was out first time in Panamá and we really liked this hotel. Great location in the heart of the city, close to convenience stores, grocery store, restaurants and shops. The hotel staff is super nice and friendly. The rooftop terrace with the pool is wonderful and has a breathtaking view of Panamá City. We will come back!
