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Willem v

Broken promises

1.0 of 5 bubblesReviewed 27 Oct 2024
After having lost a valuable item in Panama city, I went through a lot of trouble having the item delivered at the front desk of the hotel after my departure. I had arranged with the people at the front desk that they would send it to me (on my own charge). Unfortunately they neve took the trouble to send the item, and started ignoring my emails about the item. I would've understood if they would have given me a good explanation on why it's not possible to send the item, but just ignoring the multiple emails I've sent them...
Date of stay: September 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviews (1,286)
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All reviews costa del este great hotel business district club lounge rooftop pool nice room breakfast buffet is panama city franklin concierge
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2 - 7 of 1,286 reviews
Reviewed 5 October 2024

Excellent services! Everything was very good. Breakfast is great!

Congratulations to Franklin! Have attention in all details and gives you good city tips

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Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank brunomE9706IG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2024

Very comfortable room, complete. nice restaurant, good location at business area. Staff is very good service in special Franklyn. Recommended to stay with family. Accesible in location for tourism , restaurants nearby and close to the sea.

Date of stay: September 2024
Trip type: Travelled on business
Thank Sofía A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2024

Had an amazing stay! The hotel was spotless, and the staff went above and beyond to make us feel welcome, Franklin at the lobby is great. Highly recommend!
Food is good, breakfast included,and no noise when you sleep, centrally located……….

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Viviana B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2024

I was pleasantly surprised by the quality of service and warmth in Panama, everyone was helpful and welcoming and the country is beautiful. I would like to give a special shout out to Franklin for his extra top notch service and book recommendations.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2024 via mobile

Everything was very good ☺️ We were greeted by friendly people at the reception and our reservation was at hand when we arrived !
Ready to go to our room !!
Nice and clean, someone came up
With the idea of having an integral bathroom and that is something I dont like !!!
The rrom
Was nice and clean

Room tip: Getting to and from the city of Panama is difficult early in the morning and after three thirty in the afternoon ,
Date of stay: July 2024
Trip type: Travelled with family
Thank Susana V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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