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Jet65011834250

Incredible Service

5.0 of 5 bubblesReviewed 3 Feb 2024
In addition to a fabulous location and facility, the food, comfort, and cleanliness couldn't have been better. But the best part for us was the incredible personal service we received from the front desk administrator Elizabeth and the Lobby Ambassador Franklin. We were having so much trouble making a new SIM card work in our iPhone and these two went above and beyond to actually make it happen including phone calls to the provider and ensuring it was working properly when done. They helped make our four day stay so much better.
Date of stay: January 2024
Room Tip: The breakfasts were amazing with plenty of choices.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,279)
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All reviews costa del este great hotel business district club lounge rooftop pool nice room breakfast buffet is panama city franklin concierge
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Reviewed 19 January 2024

This is a very nice, modern hotel, and I recommend it. The staff was very friendly, particularly Franklin, who made every effort to make us feel welcome and answer our questions. (Franklin even helped us put the correct destination in our Uber app as the address was not clear to us, but he figured it out for us.)

Hotel was clean and quiet, located in a business district within reasonable proximity to key areas of the city — and a pretty good breakfast each morning as part of our room rate. I’ll stay there again.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank robertp706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2023

Our wonderful experience began at the reception when we were checking in. Armando was exceptionally professional and accommodating to our needs. He was professional and extremely helpful. He helped make our experience at the Westin very gratifying.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank vpn2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2023

Excellent option for families with kids! Very kind and personal stuff, specially Alfredo, he was really nice helping out with restaurants and local things to do recommendations. Would definitely come back!

Date of stay: November 2023
Trip type: Travelled with family
Thank Farah L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2023

The hotel is very nice, kind of fancy and the breakfast is very good. You can find several options (I didnt eat any other time besides breakfast).

The room has plenty of space and the bed is very comfortable.

The location is very convenient in Costa del Este. Several options around for restaurants, mini markets, car rentals, multiple business center, etc.
It is located 15 min away from Airport Tocumen and 15 min from Old Town (Casco Antiguo).

People in the reception desk were helpful all the time. Specially Franklin, who helped us a lot after he realized I left my wallet in the Uber driver we took earlier before.

After a few hours we were able to find the wallet and Franklin was there all the time helping us. Really appreciate it 🙏🏻

Definitely a great option to stay in Costa del Este, Panama City.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rodrigo L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2023 via mobile

The attention provided by Armando -Natalia-Franklin was outstanding. I did everything in their power to make my time at the Westin a memorable experience. great food, nice rooms, the hotel overall is classy.

I'll consider staying at Westin next time I am at Costa del Este

Date of stay: November 2023
Trip type: Travelled on business
Thank 70fere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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