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elizabeth b

The best hotel in Panama

5.0 of 5 bubblesReviewed 5 Nov 2024
The hotel was amazing! The staff and service was over the top. Our house keeper (I don’t remember her name but I know it started with a “Y”) on the 24th floor went out of her way to leave us notes and towel decorations. From the food to the ambience. Everything was great. I would definitely recommend this hotel to anyone and I will be back!
Date of stay: November 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this review
Responded 3 weeks ago
Dear N5952RRelizabethb,
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed everything, from our dedicated service to the memorable touches from our housekeeping team on the 24th floor. It’s wonderful that our ambiance and food made your stay even better. We look forward to welcoming you back on your next visit to Panama!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,610)
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13 - 18 of 2,610 reviews
Reviewed 1 November 2024

I recently had the pleasure of experiencing traditional Panamanian cuisine, and I am absolutely blown away! The flavors were rich and authentic, bringing out the best of Panamanian culinary culture. Every dish was perfectly seasoned, with fresh ingredients that showcased the true essence of the region’s food traditions. The variety of textures and spices created a delightful balance that left me savoring each bite.

A special mention goes to Mr. Orlando, whose service was nothing short of outstanding. He went above and beyond to ensure our experience was seamless, guiding us through the menu with insightful recommendations and a warm, welcoming demeanor. Mr. Orlando’s attention to detail, his knowledge of the dishes, and his genuine hospitality elevated our dining experience to another level. His passion for sharing the flavors of Panama shone through, making our meal unforgettable.

I highly recommend trying this authentic taste of Panama – it’s a culinary journey not to be missed, especially with Mr. Orlando ensuring every detail is perfect. Five stars all around!

Date of stay: October 2024
Trip type: Travelled on business
Thank Isai V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 4 November 2024

Dear 15isaiv,
Thank you for sharing such a wonderful review! We’re thrilled that you enjoyed the authentic flavors of Panamanian cuisine and that each dish truly showcased the richness of the region’s culinary traditions.

We’re especially grateful for your kind words about Mr. Orlando. His passion and dedication to creating unforgettable dining experiences are indeed remarkable, and we’ll gladly pass along your compliments. Thank you for recommending us, and we look forward to welcoming you back for another exceptional culinary journey!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2024

Very nice property. Had a lovely dinner at Azul (pool grill) with excellent food and even better service. Vanessa, our server, was so personable and so eager to share her knowledge of her nation.

As we were getting ready to leave, Vanessa brought up a tray of chocolate covered strawberries to celebrate our 20th anniversary. In addition, a shoutout to the rest of the staff at Azul for helping us kick off our celebration, specifically Sujey, Maryori and Nina (probably misspelled but props to whoever was working on 10/29/24 around 4:00)

Would highly recommend this property… rooms clean and modern, staff super friendly and responsive. And the pool grill? Simply amazing.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nightfly27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 4 November 2024

Dear nightfly27,
Thank you for sharing your lovely anniversary experience! We’re thrilled that Vanessa and the team at Azul made your celebration memorable with exceptional service and thoughtful touches. It's wonderful to know that you enjoyed the delicious food and warm hospitality, along with the modern, clean accommodations.

We’ll be sure to recognize Vanessa, Sujey, Maryori, and Nina for their dedication to creating such special moments for our guests. We look forward to welcoming you back for more unforgettable experiences at the JW Marriott!

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Reviewed 30 October 2024

Dayanis and Julissa. Are the absolute best, the service and attentiveness was top notch. Those two ladies worked very hard attending g to everyone. With a smile on their face. And very welcoming spirits. They made time for conversations, etc. They are a part of the reason that when I come back to Panama, I will choose the JW Marriott
Joe and Debra Ward

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Happiness690258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 4 November 2024

Dear Happiness690258,
Thank you, Joe and Debra, for your wonderful feedback! We’re thrilled to hear that Dayanis and Julissa made such a positive impression on your stay with their warm spirits and exceptional service. They truly embody our commitment to creating memorable experiences, and we’ll gladly share your kind words with them.

We can’t wait to welcome you back to the JW Marriott on your next visit to Panama!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2024

The JW Marriott is a great property if traveling to Panama City! We spent 3 nights there on a "stopover" through COPA Airlines. The experience was EXCELLENT. The room was spacious and very modern. The balcony partial oceanview was peaceful on the 34th floor. The actual "ocean view" wasn't very beautiful as the water is not clear or blue and when the tide recedes - YUCK (very muddy and unattractive) but still a great location, view, and property. Service was outstanding. Staff take pride in keeping the property immaculate (but not surprising for Marriott). Everyone was extremely friendly and accommodating. All staff were professionally dressed and kept a very professionally neat appearance at all times. The service was by far the best. ANYTHING we needed at any time - was delivered within moments of a call or text. Communication was outstanding and on point. Drinks in the speakeasy/piano bar (which has a cute, quaint, and grown vibe) was a nice touch. Poolside and the Azul Bar was amazing except for several children who were obnoxiously loud and disruptive and allowed to run free and disturb the quietness that many adults were attempting to have on the one good (non-rainy) day we had. Sadly the parents all sat and allowed it and ignored the behavior as though they did not have children. I don't fault the children (they were having fun) but the parents should have controlled them better. Honestly, it would be much nicer with a children's pool with enforcement for them to swim/play there and not in tge adult infinity pools. Otherwise, great experience. AMELIO was our waitstaff and he was amazing. He was super-attentive and even showered up with the ne t drink before we could ask. He was super cute, friendly, professional, and truly accommodating. Overall, although it poured 2.5 of the 3 days we were there - the stay at the JW was outstanding. Highly recommended.

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Francita B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 4 November 2024

Dear MsB326,
Thank you for your fantastic review! We’re delighted that you enjoyed the spacious room, stunning balcony views, and outstanding service from our dedicated team. Amelio’s attentiveness truly reflects our commitment to providing memorable experiences, and we’ll be sure to share your kind words with him.

We’re glad you appreciated the relaxing ambiance of our speakeasy and poolside Azul Bar. Your feedback regarding a children’s pool area is valuable, and we’ll consider it as we continuously enhance our facilities.

Thank you for choosing JW Marriott, and we look forward to welcoming you back for another outstanding stay in Panama City!

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Reviewed 29 October 2024

The pool area is amazing, great views and relaxing vibe.. Customer service is really good but Amelio is the best!

Highly recommend the mojitos and their natural juices.

Highly recommend the hotel and the restaurants onsite, best views and staff in town.

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carolina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 4 November 2024

Dear CarolinasD5262BS,
Thank you for your fantastic review! We’re delighted that you enjoyed the pool area, the views, and the relaxing atmosphere. It's wonderful to hear that Amelio made such a positive impression—our team takes pride in delivering exceptional service.

We’re also glad you loved the mojitos and natural juices, and that the onsite restaurants met your expectations with both views and hospitality. We look forward to welcoming you back for another memorable stay!

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