Loved every minute of my stay in Panama and the Marriott, my last day Dayaius and Dalia took care of me and were so lovely. They were patient with my Spanish struggles and very quick to help me feel comfortable :) will be visiting Panama again very soon and will choose JW Marriott.
Dear Elizabeth,
Thank you for your wonderful review! We’re thrilled to hear that you loved every minute of your stay at the JW Marriott Panama. It’s fantastic to know that Dayanis and Dalia made your last day extra special with their kindness and patience. We're glad they could help make you feel comfortable and welcome.
We’re excited to hear that you plan to visit Panama again soon, and we can’t wait to welcome you back to the JW Marriott for another memorable stay.
Warm regards,
The whole hotel is beautiful! The pool is a whole vibe, overlooking the bay and the food at Azul is excellent! The JW Market has some really good cafe con leche and Masi…chef’s kiss! Last but not least, Jeim’s at the front desk is a gem! He took time to tell us all the great spots and suggested, AND ARRANGED a day trip to San Blas for my sister and I. We are so glad we listened to him because some locals told us there were no good beaches. He was extremely pleasant and helpful, and it helped that he was from our hometown. I just can’t wait to come back for another stay, and I’ll be booking here for sure!
Dear Mrs_romeo28,
We are thrilled to hear that you had such a wonderful experience at our hotel. It’s fantastic to know that you enjoyed the pool, the delicious offerings at Azul, and the treats at the JW Market. We’re especially glad to hear that Masi left such a great impression on you!
We’re also delighted to hear about the outstanding service you received from Jeim’s at the front desk. It’s wonderful that his local knowledge helped make your trip even more memorable, especially with the day trip to San Blas. Our team takes great pride in making every guest feel at home, and it sounds like Jeim’s did just that.
We can't wait to welcome you back for another incredible stay!
Warm regards,
I am pleased to say that the hotel has since updated their website after my stay. It said that this hotel is on the beach but the nearest beach is 30 mins away. They have now corrected this. The hotel is on the bayside at Punta Pacifica and rooms do have sea views but not direct. The part of the building with direct sea views is the residence block. All hotel rooms have side sea views. The direct view from the balcony is another building on both sides. The room was dirty when I checked in and I had to be moved. I personally don't like the style of the rooms as the first thing you see when walking in is the bath tube. The bathroom and bedroom are all one space and only separated by a curtain. The hotel is tired and in need of renovations. For Marriott Bonvoy members this hotel doesn't offer a happy hour with free alcohol. Only food and all wines etc are chargeable. I was surprised that this was the case for a JW Marriott. The service offered by the Front Desk was poor. Billing was wrong, still waiting for points for my stay and staff quite rude. I wouldn't rush back here.
Dear markinthegulf,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you noticed the update on our website regarding our location, Thank you and we’re pleased that our rooms offer beautiful side sea views from Punta Pacifica. Your insights about the room layout and style are valuable.
We’re continuously looking to enhance our property, and your comments will certainly help us as we consider future renovations. Regarding the amenities for our Marriott Bonvoy members, we’re always exploring ways to elevate our offerings, and your feedback will help us improve.
We appreciate your perspective on the service at our Front Desk, and from now on, we're committed to delivering an even more seamless and courteous experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
Warm regards,
My room was dirty and I was told that there was no other rims available
My room never looked clean I brought cleaning items and did it myself
The breakfast bar was great and the staff was great
Staff very friendly and helpful
The restaurants all were priced very high but the food was good
Dear sidneyg929,
Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the breakfast bar and found our staff to be friendly and helpful. It's also wonderful to know that you appreciated the quality of the food in our restaurants.
We understand that room cleanliness is essential for a comfortable stay. Moving forward, we are committed to ensuring that every guest enjoys a spotless room, enhancing our efforts to provide the best possible experience.
We look forward to welcoming you back and making your next stay even more enjoyable.
Warm regards,
During our recent stay at the JW Marriott Panama, the Executive Lounge staff elevated our experience to an entirely new level. Maxine, Jesus, Jose, Diana, and Elizabeth were not just attentive, they were genuinely warm and welcoming.
What truly impressed us was their ability to remember us from our visit last year. They even recalled details about my parents, asking after them with sincere interest. It's those small touches that make you feel like more than just a guest.
Throughout our stay, they took exceptional care of us, from breakfast to snacks throughout the day. The lounge was always immaculate, and their smiles were infectious. They were consistently willing to go the extra mile, anticipating our needs and making us feel like we were back home, even while on an amazing vacation.
This team embodies the true spirit of hospitality, going above and beyond at every opportunity. They made our stay at the JW Marriott Panama unforgettable, and we can't wait to return and see them again. If you're looking for a hotel where you'll be treated like family, this is it.
Dear Tahoedave2021,
Thank you for sharing such a heartfelt review of your recent stay at the JW Marriott Panama. We are delighted to hear that our Executive Lounge staff made such a positive impact on your experience. Maxine, Jesus, Jose, Diana, and Elizabeth will be thrilled to know they contributed to making your stay memorable.
We are especially pleased that their warm hospitality and personal touches, like remembering your previous visit and your family, made you feel right at home. Our team takes great pride in creating a welcoming environment and delivering exceptional service, and it’s wonderful to see their efforts recognized.
It was truly our pleasure to have you with us, and we can't wait to welcome you back soon. Thank you again for your kind words and for choosing the JW Marriott Panama!
Warm regards,
