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Jamarikn
Brooklyn, New York

Stale smelly outdated decor!

2.0 of 5 bubblesReviewed 12 May 2024via mobile
Need a major upgrade! The building design on the outside is so unique!! The service is very good from the minute you get to the front of the building. The location is very central and right next door to a casino. Unfortunately the hallways and rooms need to be cleaned and updated. The view from our room was very nice but we could smell the stale air that never went away. Even the hallway was stale! The hotel needs a major overhaul. Would not recommend.
Date of stay: May 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this review
Responded 13 May 2024
Dear Jamarikn,

Thank you for sharing your experience with us! We appreciate your compliments on our service and central location, as well as your observation of the unique design of our building. Your feedback is valuable to us, and we will relay it to the appropriate team so that we can improve and provide a more enjoyable experience in the future. We hope to have the opportunity to welcome you back and demonstrate our commitment to excellence!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,561)
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41 - 46 of 2,562 reviews
Reviewed 19 April 2024 via mobile

Excellent service! Staff is very polite and friendly without being intrusive. The pool serveci very nice and friendly. The bartenders at la cava get 5 stars as do the cleaning staff. Everybody went the extra mile to give good service. Management did a great job training and keeping the staff motivated. Good job

Date of stay: April 2024
Trip type: Travelled with family
1  Thank Culture51144936112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 20 April 2024

Dear Culture51144936112,
How delightful to read about your excellent experience at JW Marriott Panama! It's truly inspiring to see how the staff was friendly and courteous, without being intrusive, and how you enjoyed the hospitality at the pool and La Cava. Highlighting the dedication of the cleaning staff and the extra effort everyone made to provide exceptional service is truly remarkable. Management has played a crucial role in maintaining high standards and motivating the team.
Thank you for sharing your very positive experience.
We look forward to welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2024

PRO: Very good hotel on the water in Panama City. Some rooms are a bity funky but the suite we were upgraded to was great. Good staff. Nice concierge lounge. Terrific swimming pools.

CON: A little dated can use a bit of redecorating and new furniture.

Room tip: Ask for a high floor.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank IraAllen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear IraAllen,
Thank you for your review of our hotel. We're delighted to hear that you enjoyed your stay overall, particularly the waterfront location, excellent staff, and amenities like our concierge lounge and swimming pools.

We appreciate your feedback regarding the decor and furniture. Rest assured, we take guest feedback seriously, and we'll consider it as we strive to continuously improve our facilities.

We hope to welcome you back in the future and provide you with an even better experience.
Thank you for choosing to stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024 via mobile

We found the property very well organized, very clean and all restaurants were very well managed.
We especially like to mention the great attention that Chef Alain from Massi Restaurant provided every morning, as well our pool side waiter Denilson from Azul Restaurant he was consistent with his daily waitering service. This young guy definitely has what it takes to run his own show some day.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Benedetto M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear Benedetto,
Thank you for your wonderful feedback. We're glad to hear you found our property well-organized, clean, and enjoyed dining at our restaurants.

It's fantastic to hear about the great service from Chef Alain at Massi Restaurant and Denilson at Azul Restaurant. We'll be sure to pass on your compliments to them.

We appreciate your kind words and look forward to welcoming you back soon for another exceptional experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024 via mobile

One of the best bars to come to. If you want to have your tastebuds be delighted in complex drinks and a nice atmosphere then wait no more!! The bartenders Josue, Gabriel, and Kevin are the best. They can make any drink you want and suggest drinks you may find interesting!! All drinks are liquid gold and smooth going down!! Don’t hesitate to stop by when you are in the city!!

Date of stay: April 2024
Trip type: Travelled with family
Thank sean3247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear sean3247,
Thank you for your glowing review of Cava 15 Speakeasy! We're thrilled to hear that you had such an exceptional experience at our bar. It's fantastic to know that our bartenders, Josue, Gabriel, and Kevin, made your visit memorable with their expertise and creativity. We take pride in crafting complex and delicious drinks, and we're delighted that you found them to be liquid gold. Your recommendation means the world to us, and we can't wait to welcome you back on your next visit to the city! Cheers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

The JW Marriott Panama is well located in Punta Pacifica, 20 minutes from the international airport, near to commercial and corporate offices, shops, restaurants, bars, the multiplaza pacific shopping center and the nightlife. In the hotel, there are several restaurants and bars, including "Masi", where an excellent breakfast buffet is served. There are 4 swimming pools, 2 are infinity pools with a breathtaking view. The fitness center is complete gym with a state-of-the-art equipment. The spa is outsourced. The rooms are modern and comfortable, excellent bed and linen, cable tv with a good variety of channels, excellent wi-fi, strong shower with luxury amenities. The elevators are panoramic with great views. Most of the team, are helpful and attentive, with the service of a 5 stars hotel. The executive lounge has a pleasant atmosphere, with excellent happy hour service, as well as the variety and quality of the foods and beverage served. The city and the place, do not have a beach, the water is turbid (brown) and dirty, the good beaches are far from the city, and transport is very expensive. The hotel has an excellent value.

Room tip: High floor.
Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank André N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear Andrenalini,
We greatly appreciate your thorough and positive review!
It's wonderful to hear that you had a fantastic experience at JW Marriott Panama and enjoyed our prime location, diverse amenities, and attentive service. We're pleased that you found value in our offerings. Your detailed feedback truly means a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.

Thank you for choosing JW Marriott Panama!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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