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sean w
Seoul, South Korea

JW Marriot Cava 15 Speakeasy

5.0 of 5 bubblesReviewed 6 Apr 2024via mobile
One of the best bars to come to. If you want to have your tastebuds be delighted in complex drinks and a nice atmosphere then wait no more!! The bartenders Josue, Gabriel, and Kevin are the best. They can make any drink you want and suggest drinks you may find interesting!! All drinks are liquid gold and smooth going down!! Don’t hesitate to stop by when you are in the city!!
Date of stay: April 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this review
Responded 17 Apr 2024
Dear sean3247,
Thank you for your glowing review of Cava 15 Speakeasy! We're thrilled to hear that you had such an exceptional experience at our bar. It's fantastic to know that our bartenders, Josue, Gabriel, and Kevin, made your visit memorable with their expertise and creativity. We take pride in crafting complex and delicious drinks, and we're delighted that you found them to be liquid gold. Your recommendation means the world to us, and we can't wait to welcome you back on your next visit to the city! Cheers!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 April 2024

The JW Marriott Panama is well located in Punta Pacifica, 20 minutes from the international airport, near to commercial and corporate offices, shops, restaurants, bars, the multiplaza pacific shopping center and the nightlife. In the hotel, there are several restaurants and bars, including "Masi", where an excellent breakfast buffet is served. There are 4 swimming pools, 2 are infinity pools with a breathtaking view. The fitness center is complete gym with a state-of-the-art equipment. The spa is outsourced. The rooms are modern and comfortable, excellent bed and linen, cable tv with a good variety of channels, excellent wi-fi, strong shower with luxury amenities. The elevators are panoramic with great views. Most of the team, are helpful and attentive, with the service of a 5 stars hotel. The executive lounge has a pleasant atmosphere, with excellent happy hour service, as well as the variety and quality of the foods and beverage served. The city and the place, do not have a beach, the water is turbid (brown) and dirty, the good beaches are far from the city, and transport is very expensive. The hotel has an excellent value.

Room tip: High floor.
Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank André N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear Andrenalini,
We greatly appreciate your thorough and positive review!
It's wonderful to hear that you had a fantastic experience at JW Marriott Panama and enjoyed our prime location, diverse amenities, and attentive service. We're pleased that you found value in our offerings. Your detailed feedback truly means a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.

Thank you for choosing JW Marriott Panama!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

Terrible hotel for business don’t stay here.
As soon as I arrived, the person of the front desk started telling me how everything would cost me more than my original reservation. Including if I had more than one person in the room, regardless of the fact that the reservation was for two.
The rooms are poorly maintained, and the Wi-Fi doesn’t work very well .

Room tip: Did traffic in this area is terrible during peak hours.
Date of stay: April 2024
Trip type: Travelled on business
2  Thank rem230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 18 April 2024

Dear Mr. Rem230,
It's disheartening to hear that our service and facilities fell short of your expectations.
We regret any miscommunication regarding additional charges, and we will address this issue with our front desk staff to ensure that all guests receive clear and accurate information upon check-in.
We take your feedback seriously and will investigate these issues immediately to make the necessary improvements.
We understand the importance of a pleasant and hassle-free stay, especially for business travelers, and we are committed to providing a superior experience for all our guests.

We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to restore your faith in our hotel during any future visits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

I would give this hotel a 5-star rating. I have spent well over 1,000 nights in hotels and this one has to be one of my favorites. The location was a 10 minute Uber ride to the old town and walking distance to a mall. The hotel’s pool area was fantastic and calming at the same time. The gym was the largest and nicest hotel gym my family had ever been too. The staff was extremely nice and professional. If I am ever in Panama again, this is a must stay hotel.

Room tip: Biggest and best hotel gym I have ever seen at a hotel
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank johnwN8506EU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 17 April 2024

Dear johnwN8506EU,
Thank you for the glowing review! We're thrilled to be one of your favorite hotels after your extensive travels. It's fantastic to hear that you enjoyed our convenient location, relaxing pool area, and impressive gym facilities. Our team strives to provide top-notch service, and we're delighted that you found them extremely nice and professional. We look forward to welcoming you back whenever your travels bring you to Panama City again!

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Reviewed 24 March 2024

Food is fantastic but the service is even better. Louis is a great bartender and good conversation. Their English is excellent. I highly recommend going to masi especially for brunch or breakfast. I had a beer and the burger, excellent. Its a great view too

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank E391IKchrisi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this reviewResponded 17 April 2024

Dear E391IKchrisi,
Thank you for sharing your experience at Masi! We're delighted to hear that you enjoyed our food and that our service exceeded your expectations. Louis takes pride in providing excellent service to our guests, and it's fantastic to hear that he succeeded in doing so with you. We also strive to ensure that our guests feel comfortable communicating in English, so it's great that you noticed.

We're glad you enjoyed our brunch or breakfast, as well as the beer and burger. We look forward to welcoming you back soon so you can indulge in more of our culinary delights and enjoy the beautiful view!

Thank you again for recommending Masi and for your support!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

I've been staying at Marriott hotel for many years and I'm there loyal customer however my recent experience and JW Hotel Panama has been horrible.

I have made the reservation for two rooms for 5 days - Feb 20-25 2024- one room king bed and other room double bed however when I arrived they said they are booked and they couldn't give me the two double bed that I made a reservation for my children and they gave me a king bed with no View.

the third day of my stay, I had to leave because of family emergency and they told me they will refund me the money for last 2 days after arguing with them for 2 hours with the property manager “Valerie” . She said that it be okay and they will refund me the money because it was pre paid.

When I came back to the United States they denied my refund.

I spent many hours speaking to them and my booking agency without any resolution.

this was a horrible experience. very disappointed at the management J W w Marriott in Panama

horrible customer service. be aware

Room tip: horrible customer service. be aware
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank R6413QCdavidk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 22 March 2024

Dear R6413QCdavidk,

Thank you for sharing your recent experience at JW Marriott Panama. We appreciate your feedback as a valued guest.
Moving forward, we will prioritize room preferences to ensure a seamless check-in process for our guests.
We're delighted to hear that you found comfort in the accommodations provided, despite the initial setback.

Regarding the refund issue, we have reviewed our processes to ensure clarity and efficiency in handling similar situations in the future.
Your feedback is instrumental as we strive to enhance the guest experience at JW Marriott Panama.

Should you choose to stay with us again, we're committed to providing you with an exceptional experience from start to finish.

If you have further feedback or require assistance, please don't hesitate to reach out.

Warm regards,

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