I would give this hotel a 5-star rating. I have spent well over 1,000 nights in hotels and this one has to be one of my favorites. The location was a 10 minute Uber ride to the old town and walking distance to a mall. The hotel’s pool area was fantastic and calming at the same time. The gym was the largest and nicest hotel gym my family had ever been too. The staff was extremely nice and professional. If I am ever in Panama again, this is a must stay hotel.
Dear johnwN8506EU,
Thank you for the glowing review! We're thrilled to be one of your favorite hotels after your extensive travels. It's fantastic to hear that you enjoyed our convenient location, relaxing pool area, and impressive gym facilities. Our team strives to provide top-notch service, and we're delighted that you found them extremely nice and professional. We look forward to welcoming you back whenever your travels bring you to Panama City again!
Food is fantastic but the service is even better. Louis is a great bartender and good conversation. Their English is excellent. I highly recommend going to masi especially for brunch or breakfast. I had a beer and the burger, excellent. Its a great view too
Dear E391IKchrisi,
Thank you for sharing your experience at Masi! We're delighted to hear that you enjoyed our food and that our service exceeded your expectations. Louis takes pride in providing excellent service to our guests, and it's fantastic to hear that he succeeded in doing so with you. We also strive to ensure that our guests feel comfortable communicating in English, so it's great that you noticed.
We're glad you enjoyed our brunch or breakfast, as well as the beer and burger. We look forward to welcoming you back soon so you can indulge in more of our culinary delights and enjoy the beautiful view!
Thank you again for recommending Masi and for your support!
I've been staying at Marriott hotel for many years and I'm there loyal customer however my recent experience and JW Hotel Panama has been horrible.
I have made the reservation for two rooms for 5 days - Feb 20-25 2024- one room king bed and other room double bed however when I arrived they said they are booked and they couldn't give me the two double bed that I made a reservation for my children and they gave me a king bed with no View.
the third day of my stay, I had to leave because of family emergency and they told me they will refund me the money for last 2 days after arguing with them for 2 hours with the property manager “Valerie” . She said that it be okay and they will refund me the money because it was pre paid.
When I came back to the United States they denied my refund.
I spent many hours speaking to them and my booking agency without any resolution.
this was a horrible experience. very disappointed at the management J W w Marriott in Panama
horrible customer service. be aware
Dear R6413QCdavidk,
Thank you for sharing your recent experience at JW Marriott Panama. We appreciate your feedback as a valued guest.
Moving forward, we will prioritize room preferences to ensure a seamless check-in process for our guests.
We're delighted to hear that you found comfort in the accommodations provided, despite the initial setback.
Regarding the refund issue, we have reviewed our processes to ensure clarity and efficiency in handling similar situations in the future.
Your feedback is instrumental as we strive to enhance the guest experience at JW Marriott Panama.
Should you choose to stay with us again, we're committed to providing you with an exceptional experience from start to finish.
If you have further feedback or require assistance, please don't hesitate to reach out.
Warm regards,
We truly enjoyed staying at JW Marriott hotel in Panama City. The hotel is very well located in a very nice neighborhood. The stuff was friendly and accommodating. Also the room was very clean and the bed was very comfortable. I would like to come back in a future.
Dear U8035YNtomp,
Thank you for sharing your experience with us! Great to hear that you had such a positive experience at the JW Marriott in Panama City! We're glad to know you enjoyed the hotel's convenient location in a nice neighborhood. It's also wonderful to hear that the staff was friendly and accommodating and that you found the room very clean and the bed very comfortable. We hope to welcome you back in the future. Thank you for sharing your experience!
What a Pleasant Surprise it was, coming back to JW after almost 10 years hiatus!! It was my 4 th stay at the property. Used to stay there when it still was Trump Ocean Club Hotel.
Last visit was in 2015 when JW just took over the property. it was looking shabby and run down. But not anymore ! Please, do keep in mind that building is 13 years old and salt air isn’t necessary gentle with metal or concrete , you can see some wear and tear, but Pools , hotel grounds, gym look well cared after and staff is amazing and helpful!
As a Marriott member I got upgraded to a nice spacious suite with a stunning views of the ocean. As a solo female traveler, hotel staff and management went above and beyond to make sure I have everything needed . Special thank you to the Azul staff!
Looking forward to my next stay with JW Panama
Dear Mrs. Zhanna23,
Thank you for sharing your experience with us! We're thrilled to hear that returning to JW after nearly a decade was such a pleasant surprise for you. It's wonderful to know that you found significant improvements and attentive care in the maintenance of our facilities. We're delighted that, as a Marriott member, you enjoyed an upgraded suite with breathtaking ocean views, and that our staff, especially at Azul, ensured your comfort as a solo female traveler.
We can't wait to welcome you back for your next stay at JW Panama!
