This hotel is very welcoming. Every single staff member was friendly and helpful.
The pool areas, especially the infinity pool, were beautiful and relaxing.
The bathroom situation is a bit odd. Bathtub in middle of room with half a curtain around it. Shower and toilet do not have much privacy.
Hotel needs updating urgently! The rooms were not cleaned as well as they should be. When we arrived my bathtub had many hairs in it!
Dear 4greatkds,
Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found our hotel welcoming and that our staff provided friendly and helpful service throughout your visit. It's great to know that you enjoyed the beautiful and relaxing pool areas, particularly the infinity pool.
We appreciate your feedback regarding the bathroom setup and the need for updates in the hotel. Your comments about the cleanliness of the rooms have been duly noted, and we apologize for any inconvenience this may have caused during your stay.
We value your input as it helps us identify areas for improvement, and we will address these concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Thank you for choosing our hotel for your accommodation.
Although we only stayed here one night, prior to boarding our ship for our Caribbean cruise, it was certainly a luxury one night stay. The room was spectacularly situated, on the 20th floor, with a balcony overlooking the water and infinity pool area. Elevators were a little slow, because this is a hotel with over 50 stories. The room had very nice toiletries and amenities, and had a generous amount of space around the king size bed.fairly soundproof room, too. Breakfast buffet was very good, and we ate alfresco, both for breakfast, and at Masi, the restaurant in the hotel, which was very good for our alfresco dinner.
Dear Georgene F,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your brief but luxurious stay at our hotel, especially the breathtaking views from your room on the 20th floor overlooking the water and infinity pool area. We apologize for any inconvenience you experienced with the elevators due to the hotel's height, but we're glad to hear that it didn't detract from your overall experience. It's fantastic to hear that you found our room amenities to your liking and appreciated the generous space around the king-size bed. We're delighted that you enjoyed our breakfast buffet and had a wonderful dining experience at Masi restaurant, especially dining alfresco.
We hope your Caribbean cruise was equally enjoyable, and we look forward to welcoming you back for another spectacular stay in the future!
The JW Marriot in Panama definitely has nice curb appeal. The rooms were nice enough and the staff was friendly. The breakfast buffet was also nice.
PROS:
-The breakfast buffet was great with quite a bit of choices if you do not have food allergies. I do have Celiac disease which makes me allergic to Gluten which made eating a little difficult. I was able to have the omelet bar and they always had some sort of potato. If you are sensitive to cross contamination, I would be certain to ask the hotel prior to booking about how they guard/protect against this. I would also recommend paying ahead for this as you got a discount for paying ahead. I think typically the breakfast is around $25 but with the discount/prepaying it was about $17.
-The pool area is great with very pretty views. It does seem like one of the places you need to get to early if you are interested in getting a seat— they fill up quickly.
-The location also was great. There is a grocery store (Super 99) that is about a 5 minute walk. Prices here seem very reasonable. I would recommend purchasing alcohol at this grocery store as the alcohol at the hotel is pretty pricey (I.e., glass of Prosecco is $15, glass of wine $17). We found a bottle of vodka for $7 at the grocery store, white claw per can was $1.20). There also is a very small fridge in the hotel room which was convenient as well.
-The rooftop bar in the casino (Panaviera) was incredible. I would definitely recommend getting a cocktail and see the views of the city from this spot.
-The staff also went above and beyond to ensure that my mother had a happy 60th birthday. They made sure to have a cake and card in her room prior to her arrival -- something that we all really appreciated.
CONS:
Complaints I have about this hotel stem predominately from the elevator system. This hotel is very big (upwards of 66 floors) so waiting for an elevator makes a little sense. However, I found myself waiting at LEAST 5-10 minutes each time I needed to use the elevator. Even simply going down a few floors took an incredibly long time. I asked staff multiple times where the stairs were as I have no issue walking, however each time I was told there are not stairs available for guests unless it is an emergency (I.e., fire in the building).
Additionally, if there are more than 5 people in the elevator it is “overloaded” so people have to get out and wait for the next one. There are 4 elevators in the building to get up to the hotel rooms, however it seemed like only 2 worked throughout my 5 day stay. People started getting frustrated waiting so they would cut the “line” and go into an elevator before people who had been waiting much longer—there is no system/ staff members there to guide guests to the available elevator in the most fair way which led to chaos and irritation.
Dear Cassidy365,
Thank you for sharing your experience with us. We're glad to hear that overall you enjoyed your stay at the JW Marriott in Panama and that you found the curb appeal, rooms, and staff to be to your satisfaction. We appreciate your detailed feedback regarding the various aspects of your stay.
We're pleased that you enjoyed the breakfast buffet and that there were options available for your dietary needs, although we apologize for any difficulties you experienced due to your Celiac disease. We'll certainly consider your suggestion to improve our accommodations for guests with food allergies.
Thank you for your review. We're delighted to hear you enjoyed your stay at the JW Marriott in Panama, including the nice rooms, friendly staff, and great breakfast buffet. We appreciate your feedback regarding the elevator system and will work to improve this aspect for our guests' convenience.
We look forward to welcoming you back in the future.
Architecturally impressive hotel with modern amenities, adjoined with the Ocean Club in a bustling area of Panama City. Very close to many attractions. Close walk to nice supermarket and some restaurants, although very cheap Ubers make that an easy option as well. Great views, would suggest facing north to get water and city view (only get water view in the other direction, both classified as partial ocean view since there are tall buildings bordering both sides of the hotel). Room service was outstanding.
Dear utobk1,
Thank you for your detailed review! We're delighted to hear that you enjoyed your stay at our hotel, with its impressive architecture and modern amenities. We're thrilled to be located in a bustling area of Panama City, close to numerous attractions and with easy access to supermarkets and restaurants. We're glad you enjoyed the views from your room and that our room service met your expectations. We hope to welcome you again in the future.
Thank you for choosing us as your lodging destination in Panama!
I am a platinum elite member
A few nights from titanium
It was represented to me two days before I checked in that I would receive an upgrade free of charge to the grand suite
When I checked in they said that they don’t a have a grand suite anymore
But they said if I wanted it they would charge 200 a night
When I said why did you say you don’t have any suites then you said they did but I would be charged
The bottom line when you make definitive representations and you don’t delivery
That’s the worst thing you can do
And on top of that they lied to my face
They are stupid and lost a very good customer
Dear Danyzuko86,
Thank you for sharing your recent experience with us, and we truly appreciate your Platinum Elite membership. Your loyalty is highly valued, and we are grateful for the opportunity to address your feedback.
We understand there was a discrepancy regarding the information provided about the availability of the Grand Suite, and we regret any confusion caused. To enhance your future stays, we have reviewed and updated our internal communication processes.
Moving forward, we are committed to ensuring clearer and more precise communication to ensure our guests enjoy a seamless experience. If there are any specific preferences or special requirements you would like to highlight for your future stays, we would be delighted to accommodate them and ensure your visit is flawless.
We appreciate your feedback as it helps us continually improve. We look forward to the pleasure of welcoming you again and providing the attention and high-quality service you deserve as a Platinum Elite member.
Best regards,
