I am a platinum elite member
A few nights from titanium
It was represented to me two days before I checked in that I would receive an upgrade free of charge to the grand suite
When I checked in they said that they don’t a have a grand suite anymore
But they said if I wanted it they would charge 200 a night
When I said why did you say you don’t have any suites then you said they did but I would be charged
The bottom line when you make definitive representations and you don’t delivery
That’s the worst thing you can do
And on top of that they lied to my face
They are stupid and lost a very good customer