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LEZ

PANAMÁ - JW MARRIOTT

5.0 of 5 bubblesReviewed 21 Dec 2023
perfect multi - pools - staff so generous- surprised me with a cake and bubbly in my room for my birthday- great location- love the multi restaurant options - walking neighborhood with other hotels - Uber easy
Date of stay: December 2023
Room Tip: Wake up early for ur pool chair
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otros at Jw Marriott Panama, responded to this review
Responded 22 Dec 2023
Dear Lezblowup11,

Thank you for your kind words about your stay at JW Marriott Panama.
We're delighted to hear that you enjoyed our multiple pools, the friendly staff, and the birthday surprises.
It's great to know that you appreciated the convenient location, diverse dining options, and easy access with Uber.
We look forward to welcoming you back in the future. Thanks for choosing us to celebrate your birthday!

Best regards!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,632)
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Traveller rating
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116 - 121 of 2,632 reviews
Reviewed 17 December 2023 via mobile

This is a beautiful hotel, and it is located near the water with great views. For me, it was like being at a resort with everything you have in the hotel building and the surrounding area. What impressed me the most was when I went to the lounge to get breakfast and was greeted by Ms. Elizabeth with the biggest smile on her face. She really made me feel welcome. She made sure to ask how I was enjoying my stay, and she encouraged me to return for my next visit. Just going to the pool area and being able to look over the body of water from the 14th floor and being able to work out in that dynamic gym is worth me standing here again when I can travel.

Date of stay: December 2023
Trip type: Travelled solo
Thank VikMoody
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Other at Jw Marriott Panama, responded to this reviewResponded 21 December 2023

Dear VikMoody,

Thank you for sharing your incredibly positive experience at our hotel! We're delighted to hear that you enjoyed the beauty of the place, the views, and the resort-like ambiance. We appreciate your kind words about our attentive host, Ms. Elizabeth, and will be sure to pass on your comment to her.

We're glad you enjoyed our facilities, from the pool to the 13th-floor gym with breathtaking views. We look forward to welcoming you back on your next trip. If there's anything specific you'd like for your next stay, please don't hesitate to let us know.

Thanks again, and see you soon!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023 via mobile

Shooting in the main lobby of the building hosting JW Marriott Hotel. I was staying in the hotel building and suddenly I saw police everywhere and shooting in the area. I was terrified. Lately, Panama is in general getting more and more dangerous and criminality is on the rise. Not to say that such spots such as JW Marriott building become despite security always more popular and exposed to criminal activity. So be cautious. In addition, I would like to outline that the hotel rooms have not been upgraded since many years, you can see spots everywhere on the floor and shower and the room rates are among the highest in the city. At the pool the mattresses of the deckchairs are noticeably old and used. Despite the location the hotel is in need of some refreshment.

Room tip: Be cautious in Panama. Criminality rate is on the rise
Date of stay: December 2023
Trip type: Travelled solo
2  Thank 95saa95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Otro at Jw Marriott Panama, responded to this reviewResponded 16 December 2023

Dear 95saa95

First and foremost, thank you for letting us know about your concerns during your stay. The safety and security of all our guests and associates are always a top priority, and we take your comments very seriously about the incident in the building where the hotel is located. We want to ensure all our guests have a wonderful stay and would like to address the reported issues directly with you. We are available for you at kimberly.hodgson@marriott.com.

We take your observations about the condition of our rooms and hotel facilities seriously. We are currently making significant improvements to our rooms and the pool area. Your perspective helps us identify areas where we can grow and enhance.

We sincerely appreciate your comments and hope to welcome you back to the JW Marriott Panama in the near future.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2023

Thai place is amazing. The most cutting edge hotel I’ve ever stayed in. Takes a day to figure out the elevators and the lay of the land but it’s actually very simple. Reminds me of a cruise ship tooth picked in the ground. The suite corner high floor units are Amazing. Massive and very elegant. The bathtub and shower bathroom area being open and the windows giving full 270 degree views was impeccable. Club lounge was nice but breakfast was basic and they didn’t include brinks at happy hour. However at dinner time they did have more of an actual meal than yo would find anywhere else. Staff at club was excellent. The gentleman secured our outside table from the birds for 5 mins while we were reloading at the Buffett. Overall an exciting one of a kind experience and a must do if in Panama. It’s a destination of its own which is exactly what you want in Panama City!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jasonjdmoore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Guest Services / Front Office at Jw Marriott Panama, responded to this reviewResponded 21 November 2023

Dear jasonmA6288LU ,

Thank you for taking the time to leave such a detailed review! We're delighted to hear that you enjoyed your stay at our hotel and found our facilities to be innovative.

We apologize for any initial inconvenience you may have experienced with the elevators, but we're pleased to know that navigating the property became straightforward for you. Your description of our hotel as a "cruise ship toothpicked in the ground" is spot-on, and we're glad you appreciated the unique design.

We're thrilled that you were impressed with our high-floor corner suites, especially their spaciousness and elegance, along with the breathtaking 270-degree views from the bathroom area. Your feedback regarding the Club Lounge is appreciated, and we'll take your suggestions about breakfast and including drinks during happy hour into consideration to enhance our guests' experience.

It's a pleasure to learn that our Club Lounge staff provided excellent and attentive service. Special thanks for acknowledging the gentleman who secured your outside table during the buffet reload.

We look forward to welcoming you back in the future. Thank you for choosing us and sharing your experience!

Best regards,

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Reviewed 11 November 2023

The lobby bar on the 15th floor - Cava 15, was recently renovated and it completely lost its character as a refine lobby bar. The opinion of residents and guests was not taken into consideration, or a survey conducted. The place now looks dark and more like a brothel. It lost its elegant ambiance.

Date of stay: November 2023
1  Thank Angel G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Other at Jw Marriott Panama, responded to this reviewResponded 21 November 2023

Dear Angel G.,

Thank you for sharing your thoughts on the recent renovation of Cava 15, our lobby bar on the 15th floor. We genuinely appreciate your feedback as it helps us understand our guests' perspectives.

We're sorry to hear that the recent changes did not meet your expectations, and we apologize for any disappointment caused. We truly value the opinions of our residents and guests, and it's regrettable if the renovation didn't capture the refined ambiance you enjoyed before.

Your comments about the current atmosphere being darker and less elegant than before are duly noted. We understand the importance of creating a space that resonates with our guests, and your feedback will be taken into serious consideration as we assess and refine the recent updates.

Please know that your experience matters to us, and we are committed to continuously improving our offerings based on the valuable input we receive from our guests. We hope to have the opportunity to welcome you back and provide an experience that aligns more closely with your expectations.

Thank you for bringing this to our attention.

Kind regards,

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Reviewed 12 October 2023

I stayed at the JW for 3 nights and it was amazing. From the infitnity pool to the bars/ restaurants on the hotel, it was simple awesome. the staff were very friendly and the hotel was nice to walk around and very big. The gym was very good too.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank amitra1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Other at Jw Marriott Panama, responded to this reviewResponded 21 November 2023

Dear amitra1,

Thank you for taking the time to share your experience at JW during your recent 3-night stay! We are thrilled to hear that you found your time with us amazing.

It's wonderful to know that you enjoyed the infinity pool and the various bars and restaurants within the hotel. Our team takes pride in providing exceptional service, and your kind words about the friendly staff are truly appreciated. We're delighted that you found the hotel to be spacious and enjoyable to walk around.

It's also great to hear that you had a positive experience at our gym. We strive to offer a variety of amenities to ensure our guests have a comfortable and enjoyable stay.

We look forward to welcoming you back for another fantastic stay at JW in the future. Thank you for choosing us!

Best regards,

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