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Angel Gabriel

Lobby Bar Cava 15

2.0 of 5 bubblesReviewed 10 Nov 2023
The lobby bar on the 15th floor - Cava 15, was recently renovated and it completely lost its character as a refine lobby bar. The opinion of residents and guests was not taken into consideration, or a survey conducted. The place now looks dark and more like a brothel. It lost its elegant ambiance.
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Other at JW Marriott Panama, responded to this review
Responded 20 Nov 2023
Dear Angel G.,

Thank you for sharing your thoughts on the recent renovation of Cava 15, our lobby bar on the 15th floor. We genuinely appreciate your feedback as it helps us understand our guests' perspectives.

We're sorry to hear that the recent changes did not meet your expectations, and we apologize for any disappointment caused. We truly value the opinions of our residents and guests, and it's regrettable if the renovation didn't capture the refined ambiance you enjoyed before.

Your comments about the current atmosphere being darker and less elegant than before are duly noted. We understand the importance of creating a space that resonates with our guests, and your feedback will be taken into serious consideration as we assess and refine the recent updates.

Please know that your experience matters to us, and we are committed to continuously improving our offerings based on the valuable input we receive from our guests. We hope to have the opportunity to welcome you back and provide an experience that aligns more closely with your expectations.

Thank you for bringing this to our attention.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 October 2023

I stayed at the JW for 3 nights and it was amazing. From the infitnity pool to the bars/ restaurants on the hotel, it was simple awesome. the staff were very friendly and the hotel was nice to walk around and very big. The gym was very good too.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank amitra1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgar Rodriguez, Other at JW Marriott Panama, responded to this reviewResponded 21 November 2023

Dear amitra1,

Thank you for taking the time to share your experience at JW during your recent 3-night stay! We are thrilled to hear that you found your time with us amazing.

It's wonderful to know that you enjoyed the infinity pool and the various bars and restaurants within the hotel. Our team takes pride in providing exceptional service, and your kind words about the friendly staff are truly appreciated. We're delighted that you found the hotel to be spacious and enjoyable to walk around.

It's also great to hear that you had a positive experience at our gym. We strive to offer a variety of amenities to ensure our guests have a comfortable and enjoyable stay.

We look forward to welcoming you back for another fantastic stay at JW in the future. Thank you for choosing us!

Best regards,

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 4 October 2023

It is in a great city location close to shops and restaurants. The Multi Plaza mall is a 15 minute walk away. Uber rides were $3 -$5 to Casca Viejo and surrounding areas. From the luggage handlers to housekeeping, everyone was so nice and attentive. Valeria checked us in and provided great customer service and recommendations for area attractions. She also called around to assist us in finding special alcohol not sold in the US. The partial ocean view double bed rooms are large, appropriately stocked and perfect for our visit. I spent a lot of time on the balcony enjoying the view. Room Cons: There is only a curtain separating the bathroom from the rest of the room. This is not ideal when traveling with friends or anyone you don't want to see you in your birthday suit. The water was not hot on our first full day, it was very warm. It may have been because we were on the 34th floor and showering at the same time as everyone else. It was like the hotel heard us and the water was definitely hot afterwards. We ordered an ice bucket along with blankets and they were delivered within minutes. The attendant also showed us how to use the coffee maker to make hot tea. I am impressed by the speed and attentiveness of everyone on staff. You must allow time in your visit for the infinity pools. There is plenty of seating in and around the pool to enjoy the gorgeous ocean views on one side and the city views on the other. The Azul restaurant/bar attendants were very attentive and provided excellent service. The Sunday brunch at Masi is another must do. There are a ton of mouth watering buffet options, a carving station, live music and unlimited mimosas. One of the many highlights of our stay. I also ordered room service, which took less than 30 minutes. The food was fresh, hot and delicious. I will definitely return to this hotel.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jaesmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2023

This hotel was absolutley amazing, beautiful and clean. The service was excellent everywhere. The food was fantastic and the lounge upstairs just incredible. And we would like to recognize Jose and Elizabeth for their hospitality. Thank you, we will stay there again soon. A strong recommend.
Sincerely, Anthony & Shannon

Date of stay: September 2023
Trip type: Travelled with family
Thank Anthony C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2023

Our family went for my husband’s birthday. The hotel JWMarriott was beautiful. The room had everything we needed. The restaurants inside the hotel were all very good. The staff was very helpful as to where to go, and any questions we had. The hotel is situated in a very nice area. Panama was a great experience. We used Uber to get everywhere which I thought was a great idea. We were thinking about renting a car but because of parking and traffic I would say using Uber was the better deal.

Room tip: Using Uber to go places is a better deal.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mag2819
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 September 2023 via mobile

We vacationed in Panama from August 12 through August 20 and stayed at the JW Marriott, on Calle Punta Colón, Punta Pacifica.

While traveling/vacationing, we spend a lot of time off of the beaten path, and thus interact with many locals in the surrounding areas/cities/neighborhoods.

Each day we would come back with pictures of where we visited/went to, and during our stay at the Marriott, Elizabeth, Jose, Maxine, Jesus, and Diana took some time and gave us some background/details about our adventuring. Thank you all for the wonderful information. You all made our time there feel as if though we were amongst friends. We look forward to returning.

Zarideth (Perez?), thank you for refreshing our room, being patient with my poor Spanish, and sharing a laugh too.

Room tip: Rides on Uber, Lyft, taxi are relatively inexpensive, and so much better than trying to drive through town
Date of stay: August 2023
Trip type: Travelled as a couple
Thank KariandJoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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