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Lawrence
Atlanta, Georgia

A great hotel - except for the smell !

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
This is an excellent hotel and the free breakfast is like going to a Las Vegas buffet. This would be 5 star if they would only fix one thing - the musty smell in the hallways. So easy to fix - just don’t understand why they don’t spray air conditioner and have something in each corridor to neutralize the smell. I wanted to tell the manger about it but after waiting 15 minutes I was told she had no time for me. Oh well - let’s just make it public. Please do something as everything else is top class
Date of stay: September 2024
Trip type: Travelled solo
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Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this review
Responded 3 weeks ago
Dear lawrencelouis01,

Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience!

We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay.

We look forward to welcoming you back in the near future!

Best wishes,

Hotel Riu Plaza Panama
Online Reputation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,147)
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13 - 18 of 4,147 reviews
Reviewed 4 weeks ago

Breakfast was great each morning! Staff was respectful and made sure your stay was excellent! 10/10 experience!

Date of stay: August 2024
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with riu.com
Thank Kevenia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this reviewResponded 4 weeks ago

Dear Kevenia,

We are thrilled to know you enjoyed your stay.

We strive for excellence, so we are pleased to read you acknowledged our beautiful staff!

Thank you very much for being our guest, we very much look forward to hosting you again soon.

Warmest wishes, Kevenia!

Hotel Riu Plaza Panamá
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2024

My trip to Panama and staying at the hotel was tremendously awesome and I would recommend all other Jamaicans to travel there and get the experience

Date of stay: August 2024
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    • Sleep Quality
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Review collected in partnership with riu.com
Thank Levimika0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this reviewResponded 4 weeks ago

Dear Levimika,

We thank you very much for your brilliant feedback!

We strive to make all of our guests feel welcome and at ease during their time with us, knowing you enjoyed your stay is very gratifying.

Hoping to welcome you again.

Kindest wishes!

Hotel Riu Plaza Panamá
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2024

Everything was wonderful with the exception of the room smelling slightly mildewed and the patio restaurant having the same meal everyday. Service was excellent, scenery was gorgeous, staff was friendly and the ability to schedule an “excursion” right in front of the hotel was convenient. I look forward to staying at this and other RIU properties in the near future.

Date of stay: August 2024
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank PinkyMcPink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this reviewResponded 4 weeks ago

Dear Pinky McPink,

We cannot thank you enough for your wonderful feedback.

We feel very lucky, since from all the hotels to choose from, you chose us for your stay.

It is great to read you liked it.

And we hope to welcome you again very soon!

Loving Regards,

Hotel Riu Plaza Panamá
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024

We were very satisfied with our room, breakfast & staff.
I will be staying at RIU when ever I return to Panama & will definitely tell my friends about it.

Date of stay: August 2024
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank Alceewoodley1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this reviewResponded 4 weeks ago

Dear Alceewoodley1,

Thank you very much for your staying with us!

Our team work to offer high-quality service to every guest. We made sure to share your evaluation with our staff, to give them the recognition that they deserve.

Thank you very much!

We really look forward to welcoming you again soon.

Warmest Greetings,

Hotel Riu Plaza Panamá
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024

I love the people an the service an the overall hotel is nice. I think people should be allowed to carry their breakfast to their rooms if they want to tho.

Date of stay: August 2024
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Review collected in partnership with riu.com
Thank Tammykayr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Plaza Panama, responded to this reviewResponded 4 weeks ago

Dear Tammykayr,

Thank you for your review and for spending time with us at the Hotel Riu Plaza Panama.

We're delighted we were able to live up to the expectations you had of us.

It would be great to welcome you soon again!

Until then, we wish you all the best.

Hotel Riu Plaza Panama
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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