We have been staying at the IHG Grand Pacific Hotel, Suva Fiji for many years. Our recent experience hasn't been the greatest, staff at their restaurants and bakery not friendly or accommodating towards guests. New staff needs training
Dear 96abrars,
Thank you for your review, your feedback and personal thoughts to us via TripAdvisor.
Whilst it is never pleasant to receive negative feedback for the team, we very much appreciate the fact that you care enough about the Grand Pacific Hotel to pass on your comments, and we would like to extend our apologies on your recent visit.
While your review remains anonymous it is difficult for us to know when you had stayed and as a regular you would know that Nancy Chute our Hotel Service Manager, who has been with hotel since reopening would have been very keen to hear and discuss the matters with you during your stay; we also have a Manager on Duty 24/7 to discuss these matters and take corrective action then while you are with us.
Nancy would be very keep to hear from you to discuss the stay in more detail.
Again, we extend my apologies.
Vinaka and regards.
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels & Resorts Fiji
The room was immaculate and kept at this standard throughout my stay! Was great to come back to after long days of work. Amazing houesekeeping staff, very friendly as well. Great service at the restaurant and bars, in fact overall the staff at GPH were amazing! Helpful, friendly and excellent standards! vinaka
Dear G814FFmiaf,
What lovely feedback! I was delighted to read your comments and to learn how much you enjoyed your stay with us. We are very proud of the services and facilities that we offer and it is always greatly appreciated by all of the team when we receive testimonials such as yours.
Vinaka vakalevu and come back soon.
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels & Resorts Fiji
We stayed here for 2 nights and certainly have no complaints. Hotel is lovely but the staff make it exceptional. From the moment we arrived the concierge and reception staff were incredibly friendly and helpful. Dining staff were also very friendly. Special mention to Taniela who served us at breakfast each morning and each day brought a smile to our faces.
Dear deanned2018,
Many thanks for taking the time to pass on your very positive feedback, which is greatly appreciated by all of us at the Grand Pacific Hotel!
We made sure to share this feedback with Taniela to give him the recognition that he deserves
We look forward to welcoming you back on your next visit to Suva.
Vinaka and regards
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels
I stayed here with my mum for 2 nights and was certainly not disappointed. From the moment of our arrival the staff were absolutely lovely. Whenever the staff saw us around the hotel they would always saw hello and ask if they could be of assistance. I would particularly like to mention Taniela who would serve us at breakfast, and ensure we had a wonderful meal. The concierge staff were also incredibly helpful. Room and food was as fantastic.
Dear 950sierras,
It is always a pleasure to receive such lovely feedback and we greatly appreciate you taking the time to share your Grand Pacific Hotel experience with the TripAdvisor community. I shall add my thanks to you for Taniela and we look forward to welcoming you back on your next visit to Suva.
Vinaka and regards
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels
Stayed one night! Such a lovely and well maintained property. Staff also super helpful! Our room was very large, with a super comfortable bed! The pool by the water is super nice. I woke up early and the front desk was able to make me coffee and even brought some pastries... it was 4:30am!
The hotel is super historic, so great to walk around the second floor of the main building!
Dear 362ryanh,
I was delighted to read how much you enjoyed your stay with us!
Many thanks for taking the time to pass on your feedback. I am happy to hear that you had an amazing stay and both our products and services were to your liking.
We look forward to welcoming you back to Grand Pacific Hotel in the not too distant future.
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels & Resorts Fiji
